All your calls will be in text, fully searchable. Supports 24 languages.
Semi-automated Conversations Review for Coaching and Quality Assurance purposes.
Provide personal feedback to your agents, organize a real-life library of conversations, and create an ability to pick up a personalized training plan.
Find conversations where competitors were mentioned or did not involve pricing negotiation. Create yours.
Get an instant, aggregated view of your team performance, outcomes, and struggles. Spot opportunities and unhide unknown.
Trigger automated e-mail on compliance cases, VIP customer negotiation failures, and any of your ideas.