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Leveraging AI Quality Assurance or not in a contact center or another customer-facing business unit is not a question anymore.
But what exactly it can help with?
Call review is one of the most painful areas for many contact centers:
⏰ Time-consuming
✂️ Covers 1% to 5% of all conversations
💭 Bias based on human decision making
🙀 Random selection of calls for review
🎯 AI could solve this portion of issues and many more.
Should it, though?
In this webinar I'm talking about the pros and cons of AI for call review in a contact center. Its limitations and superpowers.
Follow the link to get real-life examples and a live demo!