On average, 2-5% of all conversations in Contact Centers are reviewed for the purpose of quality control and training.
Random selection of conversations for reviews, even with the logic in it, produce a considerable data loss.
From a client-side:
📶 sales opportunities
✅ process/ service/ product feedback
From an employee side:
✳️ training opportunities
🆘 critical errors
❌ broken process
Have an overview of AI hand that can help uncover and fix most of those mentioned above:
🌟 in real-time
🌟cutting management overhead dramatically
Questions and feedback are welcome!