Fireside chat on Contact Center performance, Speech Analytics ROI and Customer Experience Boost.png

Fireside chat on Call Center performance, Speech Analytics ROI and CX boost

Now the CX approach prevails in businesses. Find out how to keep up and boost customer experience during a 30 min chat between Olena, the CEO of Ender Turing, and Christina, an organization growth expert.

A live chat, where we uncover the essentials of customer happiness:

🔸 What metrics not only measure current performance but show the paths for improvement?
🔸 Is FCR the primary metric to influence NPS?
🔸 Is AHT outdated?
🔸 NPS, CES, and other points of reference to work on
🔸 How to make speech analytics drive results for the business?
🔸 How to build an ecosystem of processes, technology, and mindset in an organization to boost CX?

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