A live chat, where we uncover the essentials of customer happiness:
🔸 What metrics not only measure current performance but show the paths for improvement?
🔸 Is FCR the primary metric to influence NPS?
🔸 Is AHT outdated?
🔸 NPS, CES, and other points of reference to work on
🔸 How to make speech analytics drive results for the business?
🔸 How to build an ecosystem of processes, technology, and mindset in an organization to boost CX?