First Call Resolution, website 3.png

First Call Resolution,
a vital KPI you can't ignore.

Ideas for FCR improvement.


1:30 EDT | 13:30 CET

Zoom Conference

What are we going to talk about?

In our latest LinkedIn Survey, 82% of 1165 voters said that FCR is the most valuable KPI for improving customer satisfaction.
The average FCR is around 70%, and many Customer Experience Teams work hard to level it up.

What is the FCR rate at your contact center? How do you calculate it, and what actions do you take to speed this metric up?

Let’s talk precisely about the calculation of FCR, the methods and tools for its improvement.

During the webinar, Olena Iosifova gives more details on the following:

💥 The methods of FCR calculations;

💥 What are other metrics that indirectly affect FCR level?

💥 The tools dedicated to FCR improvement and overall CX boost;

💥The role of AI in FCR improvement. How does speech analytics change contact center performance for better results and raise FCR?

Join our short webinar and start boosting your CX right away!

Subscribe to our News

Ender Turing Expert Advices from Sales and Customer Care Pros

The cookie choice is yours.
View our Privacy Policy

Cookie Settings

We use cookies to improve user experience. Choose what cookie categories you allow us to use. You can read more about our Cookie Policy by clicking on Cookie Policy below.

These cookies enable strictly necessary cookies for security, language support and verification of identity. These cookies can’t be disabled.

These cookies collect data to remember choices users make to improve and give a better user experience. Disabling can cause some parts of the site to not work properly.

These cookies help us to understand how visitors interact with our website, help us measure and analyze traffic to improve our service.

These cookies help us to better deliver marketing content and customized ads.