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Gain control over Call Center service quality by providing internal feedback based on Sales and Customer Service scorecards
Voice channel is among the most challengeable yet most desired by customers. Clients usually make coaching decisions based on up to 3% of all calls, hoping such averaging will impact customer experience. As a result, educational budgets are inefficient, customer experience is poor, sales conversion is low.
20x faster calls and chats reviewing, immediate feedback to an agent linked to exact parts of a conversation, prescription for self-coaching to correct behavior in real-time. It is Quality Management you can switch on now. Add to the bottom line of your revenue in a matter of weeks.
Analyze calls, chats, and video meetings with immediate feedback and self-coaching on real examples of top peers and their winning tactics. Enable sales representatives to learn faster and close more deals with every conversation.
Download free scorecard templates
Integrate existing Sales & Customer Service scorecard
Review conversations using Customer Care and Sales scorecard. Speed up audio conversations review by scanning call transcript and tagging.
Select perfect answers of your reps to help all agents to see particular examples for 1 on 1.
Provide personalized support and feedback and recommend coaching opportunities for agents inside the system to gain immediate effect.
AI-powered Speech Analytics Implementation Project