Develop the behavior & skills your agents lack to become top performers. Observe your teams’ growth and give a possibility of self-coaching for your agents.
Deliver high-end customized user experiences by training new skills for agents in any place, would it be office or remote.
Review conversations using Customer Care and Sales scorecard. Speed up audio conversations review by scanning call transcript and tagging.
Select perfect answers from your reps to help all agents to see particular examples.
Give possibility to self-pick or assign program based on skills requirements of each agent.
Provide personalized support and feedback and recommend coaching opportunities for agents inside the system to gain immediate effect.
Find the knowledge gaps of your agents and fill them in. Enhance your company status with a more knowledgeable and professional team of sellers or customer care managers.
Real-time coaching enables your team to upgrade their learning process as often as needed. Provide every manager with weekly, daily, or hourly recommendations and advice.
Make your team's workflow easier, thereby decreasing the attrition level of your customer care and sales teams.
Connect theory and practice by linking coaching recommendations to a specific part of the conversation. Let your learners see how the advice applies in practice.
The number of evaluation areas and questions is limitless so that you can configure the coaching methodology individually to teams’ needs.
Let the system automatically identify the agents who need help. Get the notification when the metrics drop to take immediate action.