Build up an exceptional customer service with automated quality assurance
Start to win with Ender Turing right now
Advanced technology is the key to growing highly engaged customers. The future belongs to Generative AI enabled customer service teams.
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Maximize Customer satisfaction in 3 months from start
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Every call, chat and email are covered with Quality Assurance
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Real-time track of NPS, CSI, FCR, AHT current state and trend
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60% less time on call reviews, team training and coaching
Real-time view of call center performance metrics powered by AI
Real-Time Data Access:
This tool grants managers and supervisors immediate access to current call center performance data and trends.
KPI Tracking:
Monitors crucial metrics like call volume, response times, agent productivity, and customer satisfaction to improve call center performance.
Data-Driven Decisions:
Empowers quick, informed choices for more efficient call center operations and enhanced customer experiences.
Ender Turing provides an almost infinite number of possibilities. It's not just a speech recognition tool, but an entire system for analyzing conversations: tone of voice, emotion and everything that was or wasn't said in the conversation. Nothing is impossible for the ET team, and every idea for developing the tool is a challenge, not an obstacle. I especially like the new solution for creating a knowledge base, training programs and quizzes.
Monika PCall Center quality management - 10x faster
Real-time Monitoring:
Seamlessly track and evaluate live agent-customer interactions across all communication channels.
Instant Feedback Loop:
Equip agents with immediate feedback,fostering continual refinement and excellence in customer service.
Aggregated Reporting:
Dive into holistic performance data to discern trends, bottlenecks, and areas excelling, all in user-friendly dashboards.
Continuous Learning:
Our system adapts and evolves, refining its assessment parameters based on the latest industry benchmarks.
Engage a Team - Call Center Agent Performance Dashboard
Agent Onboarding:
Invite agents to the platform with ease.
Individual Performance Visibility:
Offer complete visibility into each agent's performance.
Real-Time Feedback:
Provide immediate, real-time feedback to agents.
Personalized Coaching:
Deliver personalized coaching to enhance agent skills.
Gamification:
Utilize gamification to boost agent performance and motivation.
Feedback mechanism and personalized self-coaching on live examples
Profit-driven Insights:
Understand profit influencers.
Automated Feedback:
Streamline feedback for better team performance.
Live Coaching Notes:
Real-time comments in Ender Turing coaching sessions.
Faster Learning:
Agents learn faster from top performers.
Focused Self-Coaching:
Provide relevant examples for skill improvement.
Get started with Ender Turing call center QA platform
Book a demoEnder Turing: A platform that exceeds expectations
Integrates into your ecosystem
Frequently asked questions
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