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Find the right plan for your needs.
| PRO | BUSINESS | ENTERPRISE | |
|---|---|---|---|
| Great for up to 50 users | 50+ users | Large Enterprise-Ready | |
| contact uscontact us | contacts uscontacts us | contacts us | |
| Calls and Meetings to TextSpeech to Text in 24 languages: Arabic, Catalan, Chinese, Czech, Dutch, English, English Indian, Estonian, Persian (Farsi), French, German, Greek, Hindi, Italian, Japanese, Kazakh, Lithuanian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese | |||
| Instant Search | |||
| Notes / Comments | |||
| Basic Speech Analytics | |||
| Sentiment Analysis | |||
| Advanced Speech Analytics | |||
| Review and Scoring | |||
| Best Practices Playlists | |||
| Team Collaboration and Feedback | |||
| Agent/Sales Rep self-coaching | |||
| Conversation Topic identification | |||
| Automation on triggers | |||
| Text and Audio Anonymization | |||
| CRM Integration | on demand | ||
| Corporate Call Recording System Integration | on demand | ||
| Single Sign-On | on demand | ||
| On-Prem and private cloud deployment option | on demand | ||
| Dedicated Customer Support | on demand | ||
| Try freeTry free | Try freeTry free | Contact SalesContact Sales |
Readable dialogs from calls & video meetings
Unlimited indexes, tags per conversation
Conversations scoring
Individual feedback
Agents performance dashboard
Best examples playlists
Automatic calls, chats & videoconferencing upload
Supervisor monthly goals
Triggers on critical conversations
Scheduled reports via e-mail
Custom period of conversations storage
Individual coaching prescription
Personal engagement tab
Data to CRM
Conversation Analytics + Quality Management +
Reports for Marketing
Reports for Product design
Reports for Operations
Sales support tools
Individual KPIs track
Integration with BI
The best sales reps assess employer by the tools they provide to support sales process. The best customer care employees stay at organizations with fast and transparent quality management processes. Create the best teams possible and improve your call center performance.