$19 / month
Quality Assurance and Agent coaching for small teams.
Unlimited number of scorecards
(checklists for QM)
(checklists for QM)
To-Do lists for conversation
reviewers
reviewers
Analytics on QM: time,
tasks, scores
tasks, scores
Supervisor dashboard
Manager dashboard
Agent dashboard: scores, trainings,
feedback, quizzes
feedback, quizzes
Training plans
Ender Drive for training materials
Playlists & Conversations libraries
(best practices and real examples for training)
(best practices and real examples for training)
Quizz builder
Role Based Access Control