Say goodbye to the tedious manual testing of hundreds of Voice Bot scenarios!
Manually improving AI Voice Bot performance demands a lot of time and manpower.
"Overall Ender Turing is very easy to use and extremely beneficial to speed up the performance analysis within the CX department. Ender helps automating a lot of the manual work we come across daily, whilst still having that human touch. Especially I like the possibility to work with data. Now I can analyze any information almost immediately. Before Ender we needed a lot of time for the same analysis.”
Maarten D.
When all the connectors are in place, getting the tool up and running takes a few hours. If you have a contact center solution Ender needs to integrate with, it will take a few days but no cost from your side. For a team of 15-20 bots, it takes 5-7 days to reach the amount of data showing decent analysis.
Ender Turing recognizes the bot’s speech and transcribes all the conversations. Ender Turing is available around the clock, continuously monitoring calls and chats. Unlike human auditors with limited hours and capacity, the software can instantly process thousands of interactions without fatigue, ensuring timely feedback to the bot developers. Whether you have 10 bots or 10,000, Ender Turing scales effortlessly with your organization. Humans in the Quality Team can only process a finite number of scenarios daily, but AI can audit thousands simultaneously.
Yes, you can identify all errors based on pre-set parameters that you put inside the system. Ender Turing AI Quality Assurance can find and alert you about LLM hallucinations, interruptions, transcription errors, looping, and issues with providing customers with the necessary information.
Once the bot’s calls are inside the Ender Turing platform, it starts to analyze them. It lasts 24/7.
Here's how it works: Capture real-world calls: Automatically pull in production conversations from your telephony system. Replay calls on your updated Voice bot: Our system replays the same user inputs, sentiment, and tone against your latest bot version. Evaluate goal completion with automated summaries: Ender Turing checks if key objectives are met (e.g., "Did the bot confirm the insurance?") and flags any failures or issues. Monitor sentiment cues: Detect frustration, long pauses, sighs, and hesitation—signals that text-based evaluations often miss. This info is included in the summary. Measure key metrics to track your bot’s performance. Get real-time alerts: Set custom monitoring for things like compliance violations, spikes in negative sentiment, or repeated failures.
Yes, it can simulate the scenarios of real-life conversations. Our AI simulates realistic interactions using a library of workflows and personas. You can also upload past call recordings, and our AI will generate all possible scenarios based on that conversation.
Once a real call is uploaded into the system, it is securely stored. Ender Turing replays the call to test the bot and identify any bugs. If a bug is found, you can update the bot and rerun the conversation to see if its performance has improved.
Yes, it’s absolutely safe for two key reasons: 1. Certified Security – Ender Turing AI Quality Assurance is SOC2 Type II certified, and we undergo this security audit every year. 2. Dedicated Servers for Financial Organizations. We offer a private server option in a European data center (Germany or Finland). This server is fully dedicated to one organization, ensuring that only its calls, chats, and emails are processed. Our system engineer sets up the server, and an analyst assists during onboarding and training. After setup, the client decides whether to keep our team’s access or manage everything independently. The client takes full control of user management and access rights immediately after launch.
We offer every potential client a three-month pilot project with a limited number of licenses. Before starting, we define key KPIs together to measure success by the end of the trial. This allows you to see firsthand how reliable Ender Turing is.