Your criteria on every call
Scorecards carry your quality criteria; AutoQA answers them on 100% of calls, with the accuracy of each point against your reviewers shown and improved from their reviews.
Five9 integration · Documented connector
Five9 integration: every call analyzed and scored. Agents change nothing.
Two documented paths. The Five9 connector exports recordings and metadata to Ender Turing over SFTP, typically in hourly batches — stereo recording and stitching by session ID are recommended so agent and customer are analyzed separately. The Ender Turing browser extension additionally records the Five9 agent workspace in stereo.
SetupAbout 15 minutes
- Set up the SFTP export in Five9
Follow the Five9 guide: recordings and their metadata are exported to the Ender Turing SFTP endpoint, usually every hour; enable stereo recording and stitching by session ID for the best result. Five9 guide ↗
- Link the connector to speech recognition
The data-source connector runs as a managed service you can start, stop and reconfigure from the Connectors page, linked to the speech-recognition instances for your languages. Connectors ↗
- Enable Five9 under "Services to record"
In Ender Turing, open Apps → your WebRTC installation → Update settings, tick Five9 in "Services to record" and save. The setting applies to the whole organization and takes effect without reinstalling anything. Apps guide ↗
Coverage: Five9 workspaces on the US, EU and Canadian domains.
On top of Five9
What the manager sees that Five9 can't show.
Five9 knows a call happened and how long it lasted. Ender Turing knows what happened inside it — on every call, not a sample, in any language.
Stages, topics, required lines
Topics classify each call by what happened and which stage it reached; Funnels show the drop-off; Compliance rules score the lines that must be said, 0–100% per call.
Ask the week a question
Chat with EnderGPT answers "what stopped us this week?" with citations to the exact calls; Scheduled chats send the same question every Monday, per team or per agent.
Alerts, not reports
Enders (automations) turn a finding into an action: a call reaches a decision-maker → notify the manager; a required line is missing → add the call to a reviewer's queue. In-app and by email.
Coach from the calls that worked
Pin the calls that converted into Playlists, assign them with Training plans, and let each agent see their own scores and feedback on My Dashboard.
One board per team, client or campaign
The Dashboard filters by team, campaign and agent; C-Level Boards put quality next to volume for the executive; Roles decide who sees which team.
Post-call analysis: Ender Turing works after each call ends. It is not a dialer, a CRM or a replacement for Five9, and it does not write to your Five9 data. Guides: Five9 guide ↗ · Connectors ↗
Five9 specifics
The details that decide the rollout.
Every item below is a documented setting or behavior of the Five9 connection — nothing you have to discover in the pilot.
Recordings and metadata over SFTP, in batches
Five9 exports each recording with its metadata to the Ender Turing SFTP endpoint, typically every hour; the connector picks the batch up, matches agents and campaigns from the metadata, and sends the audio to speech recognition. Stereo recording and stitching by session ID are recommended so agent and customer are read as separate speakers.
A managed connector you control
The connector runs as a managed service on the Connectors page — start, stop, reconfigure, and link it to the speech-recognition instances for your languages. One CRM connector can run alongside it.
Before you connect
3 things to have ready.
- SFTP export enabled in Five9 — Recordings and metadata exported to the Ender Turing endpoint; stereo recording and session-ID stitching recommended.
- Agent and campaign names matched — Five9 agents map onto Ender Turing agents from the export metadata so calls land with the right person and campaign.
- Chrome or Edge with the extension — optional — For capture straight from the Five9 workspace (US, EU and Canadian domains) instead of, or in addition to, the export.
Not the fit if you are replacing Five9 routing or recording — Ender Turing analyzes the calls Five9 records.
Fit
Built for teams running Five9 in production.
Contact centers on Five9 — inbound, outbound dialer or blended — that want every call read on their own scorecard without waiting for a quality team to sample it.
- Campaigns, dispositions and agents from the Five9 metadata as filters on every board.
- The same criteria across Five9 and every other platform your teams use, incl. meetings.
- Nothing written back into Five9.
Five9 FAQ
What Five9 teams ask before connecting.
How do Five9 calls reach Ender Turing?
Through the documented Five9 connector: Five9 exports recordings and metadata over SFTP, typically in hourly batches, and Ender Turing picks them up, transcribes and scores them. Stereo recording and stitching by session ID are recommended so the two voices are analyzed separately. Where you want capture straight from the browser, the extension records the Five9 workspace on the US, EU and Canadian domains.
How long after a call does it appear?
With the SFTP export, in the next batch — typically within the hour — plus transcription time. Calls captured by the extension arrive as they end.
Does this replace Five9's own quality management?
It listens to and analyzes every call against your own scorecard and required lines, in any language, with the accuracy of the automated scoring shown against your reviewers — and turns the findings into coaching queues, automations and executive boards. Five9 keeps routing and recording; Ender Turing does the listening and the analysis.
Do agents have to change how they work in Five9?
No. Agents keep taking and making calls in Five9 exactly as before. The Ender Turing extension records in the background once it is connected; nothing moves to another screen, and nothing is written back into Five9.
Is there a free plan?
Yes, with no expiry: up to 5 agents, 200 calls per agent a month, calls up to 10 minutes, with the standard templates. Team is $39 per agent per month with no limits; Business adds executive boards, scheduled reports, connectors and implementation engineers.
Is it secure, and what about languages?
Ender Turing has completed a SOC 2 Type II examination and handles data in a GDPR-compliant way on every plan; Enterprise adds private cloud or on-premise deployment. It works in any language — English, Spanish, Portuguese, French, German, Arabic, Chinese, Japanese and more in production; any other is added on request or connected through your own speech-recognition engine.
Security, hosting regions, sub-processors and response times are documented on the Data Security page; SOC 2 Type II examination completed.
Free for up to 5 agents
See your own Five9 calls in Ender Turing.
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