Your criteria on every call
Scorecards carry your quality criteria; AutoQA answers them on 100% of calls, with the accuracy of each point against your reviewers shown and improved from their reviews.
Twilio integration · Browser-extension capture
Twilio integration: every call analyzed and scored. Agents change nothing.
The Ender Turing browser extension records calls in the Twilio-hosted Flex agent desktop in stereo and sends them to your Ender Turing workspace as they end. Recordings kept in Twilio, wherever they were made, can be handed over through the API, SFTP or upload paths and are analyzed the same way.
SetupAbout 15 minutes
- Enable Twilio Flex (hosted) under "Services to record"
In Ender Turing, open Apps → your WebRTC installation → Update settings, tick Twilio Flex (hosted) in "Services to record" and save. The setting applies to the whole organization and takes effect without reinstalling anything. Apps guide ↗
- Install and connect the extension on each agent workstation
Chrome or Microsoft Edge, ad-blocking and privacy extensions off. The agent installs the Ender Turing call recorder, logs in as themselves and clicks Connect — the icon turns green. Their administrator adds the agent's email in Ender Turing first. Extension guide ↗
- Make one test call
Platforms differ in how they handle audio in the browser: make one real call on Twilio Flex (hosted) and confirm it appears in Conversations, transcribed and scored. From then on every call is captured in stereo — agent and customer on separate channels. Conversations ↗
Coverage: Twilio-hosted Flex. Flex deployed on your own domain is not covered by the extension; its recordings can be handed over through the API, SFTP or upload.
On top of Twilio
What the manager sees that Twilio can't show.
Twilio knows a call happened and how long it lasted. Ender Turing knows what happened inside it — on every call, not a sample, in any language.
Stages, topics, required lines
Topics classify each call by what happened and which stage it reached; Funnels show the drop-off; Compliance rules score the lines that must be said, 0–100% per call.
Ask the week a question
Chat with EnderGPT answers "what stopped us this week?" with citations to the exact calls; Scheduled chats send the same question every Monday, per team or per agent.
Alerts, not reports
Enders (automations) turn a finding into an action: a call reaches a decision-maker → notify the manager; a required line is missing → add the call to a reviewer's queue. In-app and by email.
Coach from the calls that worked
Pin the calls that converted into Playlists, assign them with Training plans, and let each agent see their own scores and feedback on My Dashboard.
One board per team, client or campaign
The Dashboard filters by team, campaign and agent; C-Level Boards put quality next to volume for the executive; Roles decide who sees which team.
Post-call analysis: Ender Turing works after each call ends. It is not a dialer, a CRM or a replacement for Twilio, and it does not write to your Twilio data. Guides: Extension guide ↗ · API access ↗ · Upload ↗
Twilio FAQ
What Twilio teams ask before connecting.
How does Ender Turing work with Twilio?
Two documented paths, both read-only. In Twilio-hosted Flex, the extension on the agent's browser records each call in stereo; every call lands in Ender Turing transcribed and scored, nothing is installed inside Twilio and nothing is written back. Recordings kept in Twilio — Flex on your own domain included — are handed over through the API, SFTP or upload and analyzed the same way.
What does it add to Twilio-based calls?
Automated QA, compliance, coaching and business insights on every call: each call scored against your own scorecard in any language, with the accuracy of the automated scoring shown against your reviewers; required lines checked as compliance rules with a script-adherence score per call; a coaching note per agent every week from EnderGPT; answers across the calls and executive boards — the same criteria across every team and campaign.
Do agents have to change how they work in Twilio Flex?
No. Agents keep taking and making calls in Twilio Flex exactly as before. The Ender Turing extension records in the background once it is connected; nothing moves to another screen, and nothing is written back into Twilio Flex.
Is there a free plan?
Yes, with no expiry: up to 5 agents, 100 calls per agent a month, calls up to 10 minutes, with the standard templates. Team is $39 per agent per month with no limits; Business adds executive boards, scheduled reports, connectors and implementation engineers.
Is it secure, and what about languages?
Ender Turing has completed a SOC 2 Type II examination and handles data in a GDPR-compliant way on every plan; Enterprise adds private cloud or on-premise deployment. It works in any language your customers speak.
Security, hosting regions, sub-processors and response times are documented on the Data Security page; SOC 2 Type II examination completed.
Ender Turing also connects to Genesys Cloud, Five9, NICE CXone, Talkdesk, Amazon Connect, RingCentral, Zendesk, Fireflies.ai, HubSpot, Pipedrive, Attio, GoHighLevel and the browser call recorder; every option is on the integrations page.
Free for up to 5 agents
See your own Twilio calls in Ender Turing.
Sign up, connect, and get this week's calls analyzed instead of listening to them. Upgrade when the floor or the volume grows.