Genesys Cloud
Marketplace app with division and queue scoping, plus stereo capture in the agent app.
Integrations
Your calls stay where they are. Ender Turing analyzes them there.
Contact-center platforms, telephony, helpdesks, meeting recorders and CRMs — connected read-only, so agents change nothing. Where a platform has no app yet, the browser extension captures the calls directly, or recordings arrive through the REST API, SFTP or upload and are analyzed the same way.
Contact-center platforms
Every call in the agent workspace, analyzed and scored.
Five9
Documented SFTP connector for recordings and metadata, plus stereo capture in the Five9 workspace.
NICE CXone
Stereo capture in the CXone agent workspace, including legacy inContact and the government cloud.
Talkdesk
Stereo capture in the Talkdesk agent workspace.
Amazon Connect
Stereo capture in the Amazon Connect agent workspace, old and new domains.
Twilio
Stereo capture in Twilio-hosted Flex; recordings kept in Twilio through the API, SFTP or upload.
Captured by the browser extension
Also recorded in stereo, straight from the agent's browser.
Enable a platform under "Services to record", connect the extension on the agent's Chrome or Edge, make one test call. Documented in the Apps guide — and on one page here: the WebRTC call recorder — any CRM or call software, all 18 platforms →
- Google Meet
- Binotel
- Webex Contact Center
- RingCentral
- Zoom
- Microsoft Teams
- 8x8
- Dialpad
- Aircall
- Salesforce
Supported services, in the Apps guide ↗ · Extension installation ↗
Meetings and helpdesk
Meetings and chats, on the same scorecards as calls.
Fireflies.ai
Documented app: completed meetings from Zoom, Microsoft Teams and Google Meet, read by the manager.
Zendesk
Support tickets and chats through the Zendesk apps, plus stereo capture of Zendesk Talk calls.
Any other platform
Browser calls are captured directly by the WebRTC call recorder; recordings and chats hand over through the REST API, an SFTP export or manual upload — and are analyzed, scored and filtered alongside the rest.
CRM
The CRM your team calls from.
GoHighLevel connects today — read-only Private Integration plus stereo capture through the browser extension. Native HubSpot, Pipedrive and Attio connections that write the summary, score and topics back onto the record are available for early tests with selected teams.
GoHighLevel
Read-only Private Integration plus stereo capture through the browser extension; built for outbound floors and agencies.
HubSpot
Calls from HubSpot calling analyzed and scored, summaries back on the contact — early access.
Pipedrive
Calls analyzed and scored, summaries back on the deal — early access.
Attio
Call summaries and scores on the Attio record — early access.
Integrations FAQ
Before you connect.
Which platforms does Ender Turing integrate with?
Out of the box: Genesys Cloud (app), Five9 (SFTP connector), Fireflies.ai (app), Zendesk tickets and Zendesk Chat (apps), Binotel (app), GoHighLevel (read-only integration plus the browser extension), and browser-extension capture on 18 platforms including NICE CXone, Talkdesk, Amazon Connect, Twilio Flex, Webex Contact Center, RingCentral, 8x8, Dialpad, Aircall, Salesforce, Zoom, Google Meet and Microsoft Teams. Any other telephony, contact center or CRM is added to the extension in under an hour, and recordings from anywhere come in through the REST API, SFTP or upload.
What does the browser extension do?
It records calls and meetings in stereo — agent and customer on separate channels — directly in the agent's browser on the platforms you enable under "Services to record", and sends them to your Ender Turing workspace as they end. Chrome or Microsoft Edge, ad-blocking extensions off, one test call per platform.
Does Ender Turing write anything back into my platform?
The documented integrations only read from your platform. Scores, summaries, topics and coaching live in Ender Turing; the REST API and the CRM connector deliver summaries and scores to other systems, and native write-back connections for HubSpot, Pipedrive and Attio are available for early tests.
Does it work with the platform we already use?
Yes. The Ender Turing WebRTC call recorder captures calls directly on 18 platforms out of the box and adds any other telephony, contact center or CRM in under an hour. Any platform that can hand over recordings — through the REST API, an SFTP export or manual upload — is analyzed the same way: transcribed, summarized, scored, tagged, filtered and on the dashboards. Tell us the platform when you sign up and we point you to the right path.
Security, hosting regions, sub-processors and response times are documented on the Data Security page; SOC 2 Type II audited, the latest report available under NDA.
Your stack stays
Connect what you already run. Ask this week's calls anything.
Sign up, connect a platform in about 15 minutes, and see Monday's board instead of Friday's recordings.