Transform every conversation into actionable intelligence.
A game-changer for call and contact centers harnessing the true potential of every conversation. Our technology delves into speech, emotion, and intent nuances — turning each interaction into a rich, structured data source.
supported
in real time
accuracy
delivery
transcribed automatically
incl. all major CEE markets
across speakers and accents
to indexed transcript
Empower your sales, marketing, and customer service
Speech Analytics ships with four built-in capabilities. They work together — so a single conversation produces transcript, sentiment, category, and operations insight, with no second tool to integrate.
Automated call transcription
Converts voice to text, allowing for easier analysis of customer interactions. Speaker diarization, timestamps, and full-text search make every call as searchable as a document.
- 24 languages in production, with CEE coverage as a first-class citizen
- Speaker separation — automatically distinguishes agent from customer
- Word-level timestamps for precise playback and citation
- Domain-specific accuracy — fine-tuned for financial, healthcare, and BPO vocabulary
Sentiment analysis
Detects customer emotions and sentiments, helping to gauge customer satisfaction and agent performance. Per-utterance sentiment, not just per-call — so you can see exactly when a conversation turned and why.
- Per-utterance scoring with timestamp accuracy
- Tone, word choice, and pacing all factored in
- Sentiment-shift detection — when did the conversation turn?
- Cross-conversation aggregation for CSAT modeling
Call categorization
Identifies key subjects and terms in conversations, enabling call centers to focus on prevalent issues or trends. Auto-tagging against your taxonomy or fully model-generated topics — both work.
- AI-driven intent detection across all conversations
- Custom taxonomy support — bring your own wrap-up codes
- Trend detection for emerging topics across days, weeks, markets
- Per-team and per-product category breakdowns
Operations analytics
Real-time insights into customer interactions — enabling more effective decision-making and enhancing overall customer experience. Built-in dashboards for supervisors, team leads, and executives.
- Live KPI dashboards — AHT, FCR, CSAT, compliance
- Drill-downs by team, branch, language, queue, agent
- Alerts & thresholds when metrics drift outside ranges
- Exports & API access for your BI stack and warehouse
Start to win with Ender Turing right now
Advanced technology is the key to growing highly engaged customers. Four outcomes you should expect from Speech Analytics within the first quarter.
Unlock greater understanding
Turn every conversation into a queryable dataset. Discover not-obvious business insights driven by what customers actually say — not by what surveys claim they think.
Enhance efficiency
Your roadmap to operational excellence. Faster handle time, lower repeat-contact rate, and the ability to spot emerging issues days before they become trends.
Anticipate & resolve challenges
Empower your call center with proactive intelligence. Detect churn-risk language, compliance gaps, and dissatisfaction signals before they escalate into complaints or losses.
Boost service excellence
Streamline agent performance with time-efficient analysis. Coach agents on real moments from real calls — not on theoretical playbooks they'll forget by Friday.
Speech Analytics for sales, marketing, and customer service
Each team gets a different cut of the same data. Sales sees opportunities. Marketing sees voice of customer. Customer service sees coaching moments.
Win more deals from the calls you're already running
Surface objections, retention triggers, and missed cross-sell openings. Build a winning-call library from your top performers' actual conversations.
- Objection-handling pattern detection
- Top-performer playbook extraction
- Pipeline signal from real conversations
Voice of customer, in your customers' actual words
Get verbatim language straight from real conversations — feature requests, competitor mentions, terminology your audience actually uses. Stop guessing.
- Verbatim quote library by topic
- Competitor & brand mentions tracking
- Emerging-theme detection across markets
Coach from real moments, not theoretical playbooks
Every agent gets specific feedback tied to specific call moments. Team leads spend time on what to do, not on finding the calls that need attention.
- Per-agent coaching insights
- Repeat-contact root-cause analysis
- Real-time supervisor alerts
Words from the teams running Speech Analytics
Three perspectives from operators who use Ender Turing every day.
"Just had to give a big shoutout for Ender Turing. It's been a total game-changer for our call center. The analytics module digs deep into customer behavior, and it's like having a superhero sidekick for better decisions making. Our call center is running smoother than ever — Ender Turing is our go-to in the call center world, making work a whole lot more awesome."
"Ender Turing's solution is very user-friendly and easy to use on a daily basis. They have implemented a few new solutions allowing us to automate analyses, create a knowledge base, and training slots. Despite a long time of cooperation, ET is focused on their customers — a platform that exceeds expectations."
"The best thing in ET is the incredible level of automation. During several months we have been transforming routine tasks from manual to automatic schedule. Especially I like the possibilities to work with data — now I can analyze any information almost immediately. Before ET we needed a lot of time for the same analysis."
Plugs into the tools you already run
Pre-built connectors for telephony, CRM, helpdesk and BI — Speech Analytics starts producing value on day one.
Common questions before kickoff
Picked from real onboarding conversations. If your question isn't here, send it our way — we answer within one business day.
Have a different question?
See Speech Analytics on your conversations.
30-minute call where we'll connect a sample of your calls and show you live transcription, sentiment shift detection, auto-categorization, and the operations dashboard — running on your data, in your language.