Call Center KPIs boost.
Empowered by AI.

Companies with voice and chat channels use the Ender Turing call center performance management software to speed up quality control, coach agents, and skyrocket customer satisfaction.

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Trusted by 2000+ supervisors and agents

60%less time on call review
100%calls covered with Quality Assurance
2.5xfaster to KPIs

Real-time view of call center performance metrics


Easily adapt a call center agent performance dashboard to see call center KPIs & agent progress.

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Easy to use
Try it yourself!
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Call Center quality management - 10x faster


Cover all conversations with automated feedback and review process.
Translate all your calls into searchable text. Enable automation to review calls and provide personalized feedback to an agent.

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Engage a team - call center agent performance dashboard


Invite agents to the platform, and provide them complete visibility into individual performance. Enjoy real-time feedback, personalized coaching, and gamification for higher performance.

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Drive Call Center from a cost center to a profit center with the feedback mechanism


Feedback is an essential part of helping your team deliver better business outcomes. With Ender Turing, you can see what drives profits or losses, automate feedback and leave live comments and notes for the coaching sessions.

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Personalized self-coaching on live examples


Agents learn faster by listening to and reading conversations of top-performers. Collect the best calls, chats, or parts of dialogs on a specific topic, objective, knowledge, or skill in seconds. Assign examples for agents to self-coach concerning personal gaps in knowledge or skills.

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Why companies choose Ender Turing


→ Take data-driven decisions for Customer Experience improvement

→ Keep call center employees motivated and confident in reaching KPIs

→ Uncover the root cause of unexpected performance change

→ Rapidly enhance agents' training and coaching

→ Improve Sales to Service ratio, First Call Resolution

→ Reduce Average Handle Time, Quality Assurance overhead

Integrates into your ecosystem

Your data security is our highest priority

SOC2

GDPR

Data anonymization

Frequently asked questions

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5 / 5

We are very pleased with the results of our cooperation with Ender Turing and plan to implement the other capabilities provided by this [Ender Turing Conversation Analytics] technology, in particular the function that gives operators answer hints based on real-time analysis of client requests and integration with the bank’s knowledge base.

Tetyana Dashevska - Deputy Chairman of the Board at Concord Bank
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4.8 / 5

While building the MADEK FLEX utility systems outsourcing platform, we tested out various solutions for analyzing communications with clients. But none of them were able to cope with 1) the peculiarities of Ukraine, where people can use two languages in one conversation, or 2) our requirements for automating and digitizing our company's processes. Ender Turing Conversation Analytics has shown excellent speech recognition quality and made it possible to optimize workflows.

Alexey Tsarenok - Executive Director at Madek
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4.9 / 5

To stay ahead of the competition and meet customer expectations, we must act as a conduit for innovation, going beyond standard solutions and approaches. In this regard, Ender Turing products are at the forefront of contact center expertise. Speech analytics software has worked well in practice, and the API-first approach, which Ender Turing adheres to, is a cutting-edge approach to software development.

Dmytro Lytvyn - Business Development Director at Accord Group
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4.8 / 5

Ender Turing is a unique partner for us, who not only has a multifunctional solution and experience in enterprise projects but is also open to cooperation to achieve significant business results. With the Ender Turing team, we have been able to create a functional, cost-effective, innovative solution that effectively complements our omnichannel contact center platform.

Konstantin Torkhov - Areon Consulting
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4.7 / 5

Large enterprises, small and medium-sized businesses, financial institutions and telecommunications companies rely on our quality, custom-designed IT solutions that seamlessly integrate with existing infrastructure while ensuring maximum productivity. Ender Turing products enable us to offer our customers all the speech recognition and analytics capabilities while meeting all the privacy requirements.

Oleg Skrebtsov - CBDO at GreenNet

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Awards and recognition

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