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Companies with voice and chat channels use the Ender Turing call center performance management software to speed up quality control, coach agents, and skyrocket customer satisfaction.
Trusted by 2000+ supervisors and agents
Easily adapt a call center agent performance dashboard to see call center KPIs & agent progress.
Cover all conversations with automated feedback and review process.
Translate all your calls into searchable text. Enable automation to review calls and provide personalized feedback to an agent.
Invite agents to the platform, and provide them complete visibility into individual performance. Enjoy real-time feedback, personalized coaching, and gamification for higher performance.
Feedback is an essential part of helping your team deliver better business outcomes. With Ender Turing, you can see what drives profits or losses, automate feedback and leave live comments and notes for the coaching sessions.
Agents learn faster by listening to and reading conversations of top-performers. Collect the best calls, chats, or parts of dialogs on a specific topic, objective, knowledge, or skill in seconds. Assign examples for agents to self-coach concerning personal gaps in knowledge or skills.
→ Take data-driven decisions for Customer Experience improvement
→ Keep call center employees motivated and confident in reaching KPIs
→ Uncover the root cause of unexpected performance change
→ Rapidly enhance agents' training and coaching
→ Improve Sales to Service ratio, First Call Resolution
→ Reduce Average Handle Time, Quality Assurance overhead
We are very pleased with the results of our cooperation with Ender Turing and plan to implement the other capabilities provided by this [Ender Turing Conversation Analytics] technology, in particular the function that gives operators answer hints based on real-time analysis of client requests and integration with the bank’s knowledge base.
While building the MADEK FLEX utility systems outsourcing platform, we tested out various solutions for analyzing communications with clients. But none of them were able to cope with 1) the peculiarities of Ukraine, where people can use two languages in one conversation, or 2) our requirements for automating and digitizing our company's processes. Ender Turing Conversation Analytics has shown excellent speech recognition quality and made it possible to optimize workflows.
To stay ahead of the competition and meet customer expectations, we must act as a conduit for innovation, going beyond standard solutions and approaches. In this regard, Ender Turing products are at the forefront of contact center expertise. Speech analytics software has worked well in practice, and the API-first approach, which Ender Turing adheres to, is a cutting-edge approach to software development.
Ender Turing is a unique partner for us, who not only has a multifunctional solution and experience in enterprise projects but is also open to cooperation to achieve significant business results. With the Ender Turing team, we have been able to create a functional, cost-effective, innovative solution that effectively complements our omnichannel contact center platform.
Large enterprises, small and medium-sized businesses, financial institutions and telecommunications companies rely on our quality, custom-designed IT solutions that seamlessly integrate with existing infrastructure while ensuring maximum productivity. Ender Turing products enable us to offer our customers all the speech recognition and analytics capabilities while meeting all the privacy requirements.
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