Call Center KPIs boost for your customer service and sales

Call Center KPIs boost.
Empowered by AI.

Companies with voice and chat channels use the Ender Turing call center performance management software to speed up quality control, coach agents, and skyrocket customer satisfaction.

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Trusted by 2000+ supervisors and agents

60%less time on call review

100%calls covered with Quality Assurance

2.5xfaster KPIs

Real-time view of call center performance metrics

Easily adapt a call center agent performance dashboard to see call center KPIs & agent progress.

Looks great

Easy to use

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Call Center quality management - 10x faster

Cover all conversations with automated feedback and review process.
Translate all your calls into searchable text. Enable automation to review calls and provide personalized feedback to an agent.

Engage a team - call center agent performance dashboard

Invite agents to the platform, and provide them complete visibility into individual performance. Enjoy real-time feedback, personalized coaching, and gamification for higher performance.

Drive Call Center from a cost center to a profit center with the feedback mechanism

Feedback is an essential part of helping your team deliver better business outcomes. With Ender Turing, you can see what drives profits or losses, automate feedback and leave live comments and notes for the coaching sessions.

Personalized self-coaching on live examples

Agents learn faster by listening to and reading conversations of top-performers. Collect the best calls, chats, or parts of dialogs on a specific topic, objective, knowledge, or skill in seconds. Assign examples for agents to self-coach concerning personal gaps in knowledge or skills.

Why companies choose Ender Turing

→ Take data-driven decisions for Customer Experience improvement

→ Keep call center employees motivated and confident in reaching KPIs

→ Uncover the root cause of unexpected performance change

→ Rapidly enhance agents' training and coaching

→ Improve Sales to Service ratio, First Call Resolution

→ Reduce Average Handle Time, Quality Assurance overhead

Integrates into your ecosystem

Your data security is our highest priority

SOC 2 Type II

GDPR

Data anonymization

Frequently asked questions

How long does it take to get to business value?

When all the connectors are in place, it takes hours to get the system up and running. If you have a call center solution Ender Turing needs to integrate with, it will take a few days but no cost from your side.
For a team of 15-20 agents, it takes 5-7 days to reach the amount of data showing decent analysis. More people - faster results.

What do I need to start using Ender Turing?

Ender Turing works with contact center calls, chats, and emails. Sign up, and choose connectors from our marketplace. If there are no necessary connectors - contact our team to get it done for you at no cost.

Why is this better than what I’m currently using?

Please briefly describe your current tools, metrics, and goals. Let us analyze if Ender Turing Call Center performance management can be helpful. Or google Ender Turing vs. you name it. We trust our customers' public opinions.

How do I connect it to my Call Center software?

Sign up, and choose connectors from our marketplace. If there are no necessary connectors - contact our team to get it done for you at no cost.

How do I connect it to my CRM software?

Sign up, and choose connectors from our marketplace. If there are no necessary connectors - contact our team to get it done for you at no cost.

What languages does Ender Turing support?

Ender Turing supports speech recognition and processing for languages:
Arabic, Catalan, Chinese, Czech, Dutch, English, English Indian, Estonian, Persian (Farsi), French, German, Greek, Hindi, Italian, Japanese, Latvian, Lithuanian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Ukrainian Bilingual, and Vietnamese.

Ender Turing user interface translated into:
Chinese, Dutch, English, Estonian, Finnish, French, German, Italian, Japanese, Latvian, Lithuanian, Polish, Portuguese, Russian, Spanish, Swedish, and Ukrainian.

How can I quickly see how it works without any commitments?

Book a demo, sign up for a free trial or ask for a call. No strings attached. We are open to talking and free of charge consulting. Our primary metric is happy customers who use our software, and sales volume is just following.

How accurate is Ender Turing speech to text?

Our speech-to-text engine transcribes conversations on average with 85% accuracy for call center recordings. If there is a regional difference in a language you work with, the system will automatically train the model to get to that level.

Can Ender Turing speech analytics handle regional accents?

We created automatic pipelines for our speech engine model training. If there is a new accent for the system, it will require 1000 hours of conversations to get into the system to start training. Three weeks later accuracy level is at its best - 85% for call center recordings.

How fast can Ender Turing support a new language?

We can deliver a new language in two months from scratch.

Ready to get started?

In-person onboarding is a part of our partnership with you

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Awards and recognition

Call Center KPIs boost.Empowered by AI.