Identify top performers in calls, chats, and video meetings. Provide best practices of top performers to every employee for self-coaching and observe performance growth. Ender Turing leads your sales and customer care teams to higher revenue and better customer service.
Analyses of all calls, chats, and videoconferencing with immediate feedback and self-coaching on real examples of top peers and their winning tactics. Enable sales representatives to learn faster and close more deals with every conversation.
20x faster calls and chats reviewing, immediate feedback to an agent linked to exact parts of a conversation, prescription for self-coaching to correct behaviour in real-time. It is Quality Management you can switch on now. Add to the bottom line of your revenue in a matter of weeks.
Capture every type of interaction of every agent. All calls, video meetings, chats, and e-mails are now guarded by Ender Turing software solution.
Get an indispensable source of information for your business processes. A smart analytical solution from Ender Turing simplifies and interprets the accomplished work and communicational output of the agents into clear-cut reports.
Provide feedback, link to the exact place of conversation, and let your agents self-coach. Uncover the weak, blind spots of agent-client interactions and assist your team in improving them.
Our team can set the scoring system for your business. Your managers no longer need to create complex tables and manually check, read or listen to the selected conversations, chats or Emails.
Make the business better by implementing easier and faster data processing; get exact and clear results in a form of multimedia dashboards and reports. Let your employees perfect their skills.
With a speech-to-text solution, you can navigate through the transcribed texts of all conversations. Highlight the words, phrases or their alternatives; automatically classify the topics, emotions, intents, most frequently used words and more. Add alerts to take immediate actions if some agents are out of customer service standards.
Find out what kind of calls lead to a successful sales deal and what makes these calls lead to winning. Extract and collect the best sales examples in textual and verbal form and let your sales agents replicate the top performers' behavior including remote workers. Share the materials with your sales reps and observe their progress. Provide personalized feedback and link to the exact place of conversation.
Discover the repeated issues and solve them once and for all. Keep the track of all customer service key factors per agent or group: number of calls, response & resolution time, number of complaints, cross-talk ratio. Using this data you can compare the results of separate individuals or teams.
Book a free explanatory demo with one of the team, we’ll evaluate your current data, processes and define the most valuable part to start with.
Worked with Sales teams on efficiency and processes for last 15 years. You'll enjoy brainstorming on metrics and KPIs for Ender Turing's solution implementation.
Worked within the area of Contact Center Excellence for 12 years. Skilled to assist you in the transformation of Contact Center into Center of Business Insights.
Business Development Manager
Partner and Customer Success wizard who is here to ensure your company's ROI on cooperation with Ender Turing. You will get every benefit we have for you.