Ender Turing Blog

What’s in Common Between a Contact Center Agent and an NFL Player

Everything You Should Know About Call Center Analytics and Software

AHT Meaning: Average Handle Time and What It Means to Your Business

7 Best Speech Analytics Software in 2024

What is First Call Resolution, and Why Is It So Important?

Top 5 Contact Center AI Software You Need to Check Out in 2024

The patterns and examples of the most successful AI projects are already known

Real Cost of AI. Why does a $100K AI initiative really require $500K in investment?

Supercharging Genesys Cloud CX with Ender Turing