evaluagent is quality management software for contact centers. Its AutoQM scores 100% of conversations, from human and AI agents alike, on custom scorecards, and feeds the results into coaching workflows, performance dashboards and gamification. Its competitors split two ways. Choose another AI quality platform on the contact center or help desk you already run: Ender Turing, Observe.AI, Level AI, CallMiner, ScorebuddyCX, Zendesk QA or Rippit, formerly MaestroQA. Or use the quality management built into a contact center suite: NICE CXone or Genesys Cloud CX.
Choose Ender Turing when you want AI for every customer conversation: every call, chat and email analyzed and scored on your own scorecard in seconds, with your own topics and a summary on every conversation, in any language, and with its accuracy against your reviewers shown for every point. Stay with evaluagent when QA and coaching of human and AI agents are the whole job, your calls are in the languages it fully supports, and you want a named success manager from the entry plan.
The short answer
- Put AI on every customer conversation, on the contact center you already run: Ender Turing. AutoQA scores 100% of conversations on your own scorecard, typically in 95%+ agreement with your own reviewers, with the accuracy shown for every point and improved from their reviews. Your own topics and an AI summary come with every conversation on the Team plan, in any language your customers speak. It connects to Genesys Cloud, Five9, NICE CXone, Talkdesk, Amazon Connect, RingCentral, Aircall and Zendesk.
- An enterprise AI platform with live agent assist: Observe.AI or Level AI. Speech analytics at large scale: CallMiner.
- Scorecards, calibration and coaching, with AI scoring bought as credits: ScorebuddyCX.
- QA inside your help desk: Zendesk QA, an add-on for Zendesk, or Rippit, formerly MaestroQA, for Intercom and Zendesk.
- Quality management inside your contact center suite: NICE CXone or Genesys Cloud CX.
evaluagent alternatives at a glance
| Tool | Kind | Starting price | Connects to | Automated QA | Live agent assist |
|---|---|---|---|---|---|
| evaluagent | QA and performance management for human and AI agents | From $35 per user a month; $65 with conversation intelligence | Genesys Cloud, NICE CXone, Five9, Talkdesk, Amazon Connect, RingCentral, Aircall, Zendesk, Intercom, Salesforce and more | 100% of conversations | None on its product pages; coaching feedback after scoring |
| Ender Turing | AI for every customer conversation, on your phone system | Free plan; $39 per agent a month | Genesys app, Five9 connector, browser extension for NICE CXone, Talkdesk, Amazon Connect, RingCentral, Aircall, Zendesk Talk and more; Zendesk tickets and chats | 100% of conversations, accuracy shown per point | Ender Assist, early access, $0.49 per assisted call |
| Observe.AI | AI agents and CX platform | Quote, by deployment scope | NICE, Genesys, Five9 and other contact center and CRM systems | 100% of interactions | Yes (AI Agents for Frontline Teams) |
| Level AI | CX platform: AI agents, QA and assist | Quote: per-agent, platform and usage components | Five9, Genesys, NICE, Talkdesk, Amazon Connect, Twilio, Dialpad, Zendesk and more | QA-GPT on 100% of interactions | Yes (Agent Assist) |
| CallMiner | Conversation intelligence | Quote, by users or interaction volume | Five9, Genesys, NICE, Talkdesk, Amazon Connect, Twilio, Zendesk, Salesforce | Automated or manual QA; 100% of interactions analyzed | Yes (RealTime) |
| ScorebuddyCX | QA, analytics and coaching | Quote, by users and package; annual contracts | Genesys, Amazon Connect, NICE CXone, Five9, Talkdesk, Dixa (from Accelerate) | AI Auto Scoring from Accelerate: 500 AI scores a month included, 1,000 on Elite, more as credits | None among its products |
| Zendesk QA (formerly Klaus) | QA add-on for Zendesk | Add-on to a Zendesk plan; with workforce management, $50 per agent a month paid yearly | Zendesk; connection guides for other help desks such as Front and Gorgias | AutoQA on every interaction, AI agents and voice included | Copilot, an add-on |
| Rippit (formerly MaestroQA) | AI agents on conversation data | Free plan; Starter $185 a month | Intercom, Zendesk, Gong, Granola, Decagon, Fireflies | 100% of conversations, every plan | None on its pages |
| NICE CXone | Contact center suite | $110 per agent a month; Quality Management from $135 | It is the contact center | Auto Score for 100% evaluation coverage | Copilot for Agents, in the Ultimate Suite ($249) |
| Genesys Cloud CX | Contact center suite | $75 per user a month, billed annually; quality assurance from $115 | It is the contact center | Quality assurance and compliance from CX 2; Experience Units for certain AI features | Agent Copilot, in CX 4 ($240) |
Sources, checked November 9, 2026: each vendor's own site (evaluagent, Ender Turing, Observe.AI, Level AI, CallMiner, ScorebuddyCX, Zendesk, Rippit, NICE, Genesys). Prices change; check the vendor's page before you buy.
What evaluagent includes
From its own pages, checked November 9, 2026:
- Two seat plans (evaluagent pricing). AutoQM & Improvement, from $35 per user a month, scores 100% of conversations on custom scorecards, with calibration, coaching workflows, performance dashboards and gamification. AutoQM + Conversation Intelligence, from $65, adds reason for contact, sentiment, insight topics, summaries and voice-of-the-customer reporting. Volume discounts are offered to large teams, and conversations handled by AI agents can be priced per conversation instead of per seat.
- In both plans: SAML single sign-on and multi-factor authentication, PII redaction, an audit log, EU and US hosting, a dedicated customer success manager, onboarding and quarterly business reviews.
- QA of AI agents (AI Agent Observability). It scores bot conversations, whether built on Cognigy, Sierra, Decagon or in-house, against the same standard as human agents, flags hallucinated content and off-policy advice, and tracks handovers to human agents.
- Integrations (evaluagent integrations). Contact center platforms include Genesys, Five9, Amazon Connect, Talkdesk, RingCentral, Aircall and Puzzel, and its pricing page adds NICE CXone and Zoom CC. Help desks and CRMs include Zendesk, Intercom, Salesforce and Freshdesk; Assembled and Peopleware cover workforce management; an open API handles the rest.
- Security (evaluagent): SOC 2 Type II, ISO/IEC 27001:2022, Cyber Essentials Plus, GDPR and HIPAA.
- Go-live (AutoQM): most organizations go live in a few weeks, and larger or more complex deployments take around a month, with a dedicated onboarding team.
Five facts on its own pages are worth checking against your needs:
- Conversation intelligence is the higher plan. Topics, sentiment, reason for contact and summaries come with the $65 plan, not the $35 one (evaluagent pricing).
- Ten active generative topics per contract. "There is a limit of 10 active AI (GenAI) Topics per contract"; to add another, you switch one off (evaluagent help).
- Full support in ten languages. Its help center lists Dutch, English, French, German, Indonesian, Italian, Portuguese, Spanish, Swedish and Turkish with full support for transcription, AI features and text analytics. Other languages "may have varying levels of support", and it notes that word error rates and redaction may be weaker outside English (evaluagent help).
- Transcription is tuned by its staff. Settings change on request, custom vocabulary takes up to 40 terms, and higher-accuracy transcription "Incurs additional charges" (evaluagent help).
- A trial starts with a demo. It has no free plan; it offers a proof of concept "following a successful demo" (evaluagent pricing).
None of these is a reason to leave a QA program that scores your calls well. They are the questions to ask before you renew, and the yardstick for the alternatives below.
How we compared them
We read each vendor's own product, pricing and integration pages on November 9, 2026, and compared five things: what kind of tool it is, what it costs and how it is charged, what it connects to, how much of the conversation volume its automated QA scores, and whether it offers live agent assist during the call. Playvox is not on the list: playvox.com opens a customer sign-in page, and NICE's Playvox address leads to its back-office performance management page (NICE). Klaus is on it as Zendesk QA: klausapp.com redirects to Zendesk's quality assurance page.
Other AI quality platforms, on the contact center you run
These connect to the phone system or contact center you keep, and score its conversations.
Ender Turing
Ender Turing listens to every conversation and scores it on your own scorecard, so reviewers spend their time on the calls that need a person: critical calls, disputes, calibration and coaching. Across 50+ contact-center deployments, the averages are 100% of calls automatically scored versus a 3–5% manual baseline, +19% customer satisfaction, −15% average handle time, and 68 QA hours saved per specialist per month (case studies).
AutoQA scores 100% of conversations, typically in 95%+ agreement with your own reviewers. The accuracy is shown for every scorecard point, and the accuracy-improvement workflow rewrites point definitions from their reviews, so human work on scorecard descriptions is minimal to none (how accuracy is measured). Scoring starts from the first calls: managed scorecards and the templates for your case are installed on sign-up, and your own scorecard can be imported from Excel.
On the Team plan, AutoQA scores every conversation at any volume within the seat price, with no per-evaluation charge, and every conversation gets an AI summary and your own topics, without a limit on topics. It works in any language your customers speak, on speech recognition Ender Turing builds in-house. EnderGPT answers questions across all your conversations with the calls cited, and writes a coaching note for each agent every week from that agent's own conversations (agent management).
How it connects: the Genesys app in the App Marketplace ingests recordings scoped to the divisions and queues you choose; Five9 exports recordings and metadata over SFTP; and the browser extension records calls in stereo in NICE CXone, Talkdesk, Amazon Connect, RingCentral, Aircall, Zendesk Talk and Salesforce, among other services. Zendesk tickets and chats arrive through the Zendesk apps, and anything else through upload or the API (integrations). For AI voice agents, see voice bot QA.
Support and customer success come directly from Ender Turing's own team and are included in the subscription. The free plan covers up to 5 agents with no expiry; Team is $39 per agent a month, and you can cancel monthly (pricing). Ender Turing is rated 4.8 out of 5 on G2.
The review screen: transcript on the left, the scorecard on the right, one click per point. Quality management →
Observe.AI
Observe.AI sells an agentic AI platform to enterprise contact centers: AI agents that talk to customers, a companion agent that guides human agents in real time, and Interaction Intelligence, which analyzes 100% of conversations and scores quality (Observe.AI). It connects to contact center suites such as NICE, Genesys and Five9 rather than replacing them. Pricing is custom, by deployment scope, with no public self-serve tier. It fits large operations that want AI agents, live guidance and QA from one vendor.
Level AI
Level AI is a customer experience platform for enterprise contact centers. QA-GPT scores 100% of customer interactions, and in Level AI's words it evaluates "over 90% of the standards and metrics that scorecards cover" (Level AI); Agent Assist guides agents during calls. Its integrations include Five9, Genesys, NICE, Talkdesk, Amazon Connect, Twilio, Dialpad and Zendesk (Level AI integrations). It publishes no prices: deployments combine per-agent pricing, platform licensing and usage components (Level AI pricing guide). It fits a team that wants automated QA and live assist from one enterprise vendor. More options: Level AI competitors.
CallMiner
CallMiner is conversation intelligence for large contact centers: its platform captures and analyzes 100% of omnichannel customer interactions, and CallMiner Coach supports automated and manual QA, in its words "Automate 100% of interactions or maintain a partially manual process" (CallMiner Coach). RealTime guides agents during calls. Pricing is by quote, in packages based on user count or interaction volume, for "midsize teams (more than 60 agents) to global enterprises" (CallMiner pricing). Its integration listings include Five9, Genesys, NICE, Talkdesk, Amazon Connect and Twilio (CallMiner integrations). It fits operations where speech analytics at large scale is the main job.
ScorebuddyCX
Scorebuddy sells as ScorebuddyCX, at scorebuddycx.com: QA, conversation analytics and coaching in three packages, Foundation, Accelerate and Elite, priced on request by users and package, on annual contracts (ScorebuddyCX pricing). AI Auto Scoring starts with Accelerate, which includes 500 AI scores a month; Elite includes 1,000 and AI voice transcription, and further scoring is bought as credits. Its home page says it auto-scores 100% of conversations across voice, chat and email "with 90%+ accuracy" (ScorebuddyCX). Accelerate connects to Genesys, Amazon Connect, NICE CXone, Five9, Talkdesk and Dixa, and its free trial runs as a guided pilot led by its team. It fits a QA team that wants structured scorecards, calibration and coaching, with AI scoring sized by credits.
QA inside your help desk
Zendesk QA (formerly Klaus)
Zendesk QA is Zendesk's quality add-on, sold to customers on any Zendesk Support or Suite plan (Zendesk QA). AutoQA analyzes every interaction, AI agents and voice included, with built-in categories such as Empathy and Solution or your own prompt-based ones, and Spotlight flags churn risks, escalations and knowledge gaps. Zendesk publishes no price for QA alone: its Workforce Engagement bundle, workforce management and QA together, is $50 per agent a month paid yearly, billed on top of the Zendesk plan (Zendesk pricing; Zendesk add-ons). Its help center has connection guides for other help desks, Front and Gorgias among them, and call recordings are imported through Voice QA before they are analyzed (Zendesk help). It fits a support team whose conversations already live in Zendesk.
Rippit (formerly MaestroQA)
MaestroQA became Rippit in September 2026: the same founders, with the product rebuilt as a platform where anyone builds AI agents on their conversation data, a QA agent among them; rubrics, scores and calibration history carried over (Rippit). Every plan analyzes 100% of conversations: a free plan with 100 agent runs a month, Starter at $185 a month for 300, Growth at $495 for 1,000, and a custom Enterprise plan with single sign-on, with AI credits at cost (Rippit pricing). Its one-click integrations are Intercom, Zendesk, Gong, Granola, Decagon and Fireflies (Rippit integrations). It fits a support team on Intercom or Zendesk that wants AI agents to report on and coach from its conversations.
Or use the QA in your contact center suite
If you are choosing a contact center, or already pay for one, its own quality management may cover the job.
NICE CXone
NICE prices CXone per agent a month, billed monthly in arrears (NICE pricing): the Omnichannel Suite at $110, Quality Management from the Essential Suite at $135, Interaction Analytics from the Complete Suite at $209, and the Copilots and Automated Summary in the Ultimate Suite at $249 plus $0.25 per session. Its Quality Management offers Auto Score for 100% evaluation coverage (NICE Quality Management). More options: NICE CXone alternatives.
Genesys Cloud CX
Genesys prices per user a month, billed annually (Genesys pricing): CX 1 at $75, CX 2 at $115 with quality assurance and compliance built in, CX 3 at $155 with full workforce engagement, and CX 4 at $240 with Agent Copilot and 30 Genesys Cloud Experience Units per named agent. Experience Units are required for certain AI features. More options: Genesys alternatives.
How to choose
- You want AutoQA, topics and summaries in one seat price, in any language: Ender Turing's Team plan includes all three; evaluagent puts topics and summaries in its $65 plan.
- QA and coaching are the whole job, and your calls are in its ten fully supported languages: evaluagent, with a success manager from the entry plan.
- You want AI agents and live guidance from the same vendor: Observe.AI or Level AI; CallMiner when speech analytics at large scale is the main job.
- You want scorecards and coaching, with AI scoring bought by volume: ScorebuddyCX.
- Your conversations live in a help desk: Zendesk QA inside Zendesk, or Rippit for Intercom and Zendesk.
- You are choosing a contact center anyway: NICE CXone or Genesys Cloud CX, with quality management in their middle plans.
- Ask every vendor two questions: what agreement its AI shows with your own reviewers, for every scorecard point, and what happens to your longest calls and chats.
Switching from evaluagent to Ender Turing
- What stays: your phone system and your scorecard. Ender Turing connects to Genesys Cloud through its app, to Five9 over SFTP, and to NICE CXone, Talkdesk, Amazon Connect, RingCentral, Aircall and Zendesk Talk through its browser extension; Zendesk tickets and chats arrive through its apps. Your scorecard can be imported from Excel.
- What changes: every conversation is scored from the first calls, with the accuracy against your reviewers shown for every point; every conversation gets an AI summary and your own topics, without a limit on topics; EnderGPT answers questions across all your conversations, in any language.
- What it costs against evaluagent: evaluagent's AutoQM & Improvement plan starts at $35 per user a month, and AutoQM + Conversation Intelligence, with topics, sentiment and summaries, at $65 (evaluagent pricing). Ender Turing's Team plan is $39 per agent a month, with AutoQA on every conversation at any volume, your own topics and an AI summary on every conversation; single sign-on and PII masking come with Business, at $79, and the free plan covers up to 5 agents with no expiry.
- How to switch without risk: score the same calls in both, compare each with your reviewers point by point, and move when the numbers agree; nothing changes in evaluagent or your phone system until then.
Frequently asked questions
What does evaluagent do?
evaluagent is quality management software for contact centers. AutoQM scores 100% of conversations, from human and AI agents, on custom scorecards, and links the results to coaching workflows, performance dashboards and gamification. Its higher plan adds conversation intelligence: reason for contact, sentiment, insight topics and summaries.
Who are evaluagent's main competitors?
Among AI quality platforms on the contact center you run: Ender Turing, Observe.AI, Level AI, CallMiner and ScorebuddyCX. Inside a help desk: Zendesk QA and Rippit, formerly MaestroQA. Among contact center suites with their own quality management: NICE CXone and Genesys Cloud CX.
How much does evaluagent cost?
From $35 per user a month for AutoQM & Improvement and from $65 for AutoQM + Conversation Intelligence, with volume discounts for large teams; conversations handled by AI agents can be priced per conversation (evaluagent pricing). Ender Turing's Team plan is $39 per agent a month, and its free plan covers up to 5 agents.
Does evaluagent have a free trial?
It has no free plan. It offers a proof of concept "following a successful demo", to test its AI against your existing scorecards. Ender Turing's free plan covers up to 5 agents, 100 calls per agent a month and calls up to 10 minutes, with no expiry (compare the plans).
What does evaluagent integrate with?
Contact center platforms including Genesys Cloud, NICE CXone, Five9, Talkdesk, Amazon Connect, RingCentral, Zoom CC, Aircall and Puzzel; help desks and CRMs including Zendesk, Intercom, Salesforce and Freshdesk; Assembled and Peopleware for workforce management; and an open API (evaluagent integrations).
Which languages does evaluagent support?
Its help center lists ten with full support for transcription, AI features and text analytics: Dutch, English, French, German, Indonesian, Italian, Portuguese, Spanish, Swedish and Turkish. Other languages "may have varying levels of support". Ender Turing works in any language your customers speak.
What happened to MaestroQA and Klaus?
MaestroQA was renamed Rippit in September 2026 and rebuilt as a platform for AI agents on conversation data. Klaus became Zendesk QA: klausapp.com redirects to Zendesk's quality assurance page.
Can I keep my contact center and change the QA tool?
Yes. Ender Turing, Observe.AI, Level AI, CallMiner and ScorebuddyCX each connect to the major contact center platforms rather than replacing them. Score the same calls in the old and the new tool, and compare both with your reviewers before you switch.
