Everything teams ask before they sign.
Picked from real evaluation and onboarding conversations. If your question is not here, write to us — a person answers, and the free plan lets you check most answers on your own conversations first.
What Ender Turing does and how it differs from the tools you may know.
What does Ender Turing do?
It turns every customer conversation — calls, chats, meetings, emails — into structured, searchable data: transcripts, topics, scores, metrics, summaries and answers to questions asked in plain language. The analysis and the quality scoring run on every conversation in seconds, learn from your own reviewers, and feed dashboards, executive boards, automations and coaching.
Which functions are on the platform?
Speech analytics (topics, sentiment, metrics on 100% of conversations), quality management (AutoQA scorecards with measured accuracy), behavior analytics (satisfaction, funnels, risk), agent management (coaching, playlists, training plans, quizzes), Ender — the AI quality specialist — and EnderGPT, the assistant you ask about your conversations. Agent assist for live calls is in early access.
Is it a call-center platform or a layer on top of one?
A layer on top. Ender Turing is not a dialer, a telephony platform or a CCaaS: it connects read-only to the platform you already run — Genesys Cloud, Five9, NICE CXone, Talkdesk, Amazon Connect, Zendesk, GoHighLevel and others — or records browser calls with its extension, and adds the intelligence. You keep your telephony; nothing is written back into it.
What is EnderGPT?
The AI you ask in plain language about your conversations — "what objections came up on demo calls this week", "which agents skipped the consent line" — and it answers with citations to the exact calls and moments. Chat with EnderGPT is included on every plan (fair use on Free); Team and above add scheduled chats delivered as reports.
How is it different from Gong-style tools, or from Verint, NICE and CallMiner?
Gong and its peers were built for sales meetings; Ender Turing was built for the contact center — hundreds of short calls a day, scorecards, compliance lines, CSAT — and then extended to sales and customer-success teams. Against the enterprise suites, three things you can check: a free plan and per-seat pricing instead of an enterprise contract; generative answers with the calls cited instead of query building; and accuracy measured on your own calls against your own reviewers, shown per point.
Security, hosting regions, sub-processors and response times are documented on the Data Security page; SOC 2 Type II examination completed.
Published prices, a free plan with no expiry, monthly billing.
How much does it cost?
Nothing for small teams: the free plan has no expiry. Paid plans are per seat per month — contact centers $39 (Team) or $79 (Business) per agent; sales and customer-success teams $59 (Team) or $89 (Business) per user; Enterprise is custom. No limits on conversations on paid plans, cancel monthly, 30-day money-back on any new paid contract.
Is there a free plan or a trial?
A free plan, and it does not expire. Contact centers get up to 5 agents and 100 calls per agent a month (500 calls a month for five agents), calls up to 10 minutes. Sales and customer-success teams get up to 3 users and 50 conversations a month, meetings up to 30 minutes. Both include standard templates, connect your CRM, dialer or meeting recorder, upload, 30-day retention and email support.
Why are contact centers and sales teams priced differently?
Because the work is different. Five outbound agents produce hundreds of short calls; three customer-success managers produce a few dozen long meetings that carry the deal or the account. Each free plan is sized to show the value on that kind of conversation, and paid seats are priced to it: contact centers $39 and $79 per agent, sales and customer-success teams $59 and $89 per user. Paid plans have no call, duration or seat limits.
How do billing, upgrades and cancellation work?
Team and Business are billed monthly per seat and cancel with 30 days' notice; yearly billing is available on request. Upgrades apply immediately; within the first 30 days of any new paid contract we offer a no-questions refund if the platform does not meet your needs. Prices are in USD; EUR and GBP on request.
Is there a startup or non-profit discount?
Yes. Early-stage companies get a discount on paid plans through the startup program — tell us about your company when you start free and we apply it. Verified non-profits and accredited educational institutions get 30% off any paid plan.
Security, hosting regions, sub-processors and response times are documented on the Data Security page; SOC 2 Type II examination completed.
How your conversations are handled, stored and protected.
How do you protect customer data?
Ender Turing has completed a SOC 2 Type 2 examination and handles data in a GDPR-compliant way on every plan; Enterprise adds private cloud or on-premise deployment. Anonymization redacts configured sensitive words in transcripts and masks the matching audio; roles and permissions decide who can open which team's conversations. The full current controls, certifications, regions, retention periods and sub-processors are on the Data Security page.
Can we host on our own infrastructure?
Yes. Enterprise plans support private cloud (AWS, GCP, Azure) and full on-premise deployments. Bring-your-own-cloud pricing is the same; on-premise includes a one-time setup fee — talk to sales for a quote based on scope.
Who can see our conversations, and for how long are they kept?
Your admins decide with roles and permissions which teams and conversations each user can open. Retention periods and the processors involved are listed on the Data Security page and in the Privacy Notice; on the free plan retention is 30 days.
What support do you provide?
24/7 support including weekends and holidays, 15-minute incident classification, 24-hour vulnerability acknowledgment and fixed response and remediation windows on paid plans; the free plan includes email support.
Security, hosting regions, sub-processors and response times are documented on the Data Security page; SOC 2 Type II examination completed.
How fast a team is live and what the platform connects to.
How long does onboarding take?
The first conversations come back transcribed, categorized and scored the same day you connect a platform or upload recordings; standard templates for your case are installed on sign-up. Auto-scoring starts from the first calls on every plan — managed scorecards and templates are installed, nothing to build first; the Business plan adds implementation engineers who set up connectors and your own scorecards with you.
Do we need to replace our telephony or CRM?
No. Ender Turing connects to what you run — a documented app or connector for the major contact-center platforms and CRMs, a browser extension that records browser-based calls on 18 platforms, the REST API, SFTP or upload — and reads conversations without writing anything back.
Can we start without an integration?
Yes: upload a week of recordings or transcripts and the analysis, topics and scorecards run on them the same day. Connect the platform when you are ready.
How do we start free?
Fill in the sign-up form — one minute: which kind of team, how many people, where your conversations live. Your access email follows with your code and the Sign Up link; you choose your workspace address, set a password and you are in. No demo and no sales call are required.
Security, hosting regions, sub-processors and response times are documented on the Data Security page; SOC 2 Type II examination completed.
Any language; 100% of conversations, not a sample.
Which languages are supported?
Any language. Production speech recognition today covers English, Spanish, Portuguese, French, German, Polish, Ukrainian, Arabic, Chinese, Japanese and more; a language we do not run yet is added on request or connected through your own speech-recognition engine. Send us a sample of conversations and we benchmark accuracy first.
Do you analyze every conversation or a sample?
Every one. Calls, chats, emails and meetings are analyzed and scored in seconds after they end — 100% coverage instead of the 3–5% a manual QA team can sample — which is what makes satisfaction per customer, coaching from real calls and compliance checks on every line possible.
Which channels are covered?
Voice calls, chats, emails, web forms and meetings — from your telephony or contact-center platform, your CRM or meeting recorder, the browser extension, the API or upload.
Security, hosting regions, sub-processors and response times are documented on the Data Security page; SOC 2 Type II examination completed.
Your own criteria, measured against your own reviewers.
How accurate is the AI scoring, and does it get better?
Typically 95%+ agreement with your own reviewers on automated scorecards — and you can see it: the accuracy of every automated scorecard point and every generative-AI topic is shown as the share of cases where the AI agrees with your human reviewers. The accuracy-improvement workflow uses those reviews as evidence to rewrite point definitions, keeps every version and activates the one that agrees most often.
Can we use our own scorecards, topics and KPIs?
Yes. Scorecards, topics, funnels, metrics and automations are yours to define; standard templates for your case are installed on sign-up as a starting point, and the templates library holds more.
How often is the product updated?
Continuously; the product notes on the blog and the changelog site record each release.
Security, hosting regions, sub-processors and response times are documented on the Data Security page; SOC 2 Type II examination completed.
Still stuck? Check the answer on your own conversations.
Connect the platform you run or upload a week of recordings; every conversation analyzed in seconds, no sales call required. Or ask us — a person answers.