Everything teams ask before they sign.

If any of these apply, Ender Turing pays for itself fast:

• You're sampling fewer than 10% of calls manually for QA
• Compliance evidence is collected ad-hoc when regulators ask
• Top-performer behaviors don't spread across your team
• You operate across 2+ languages or markets
• Coaching cycles run quarterly instead of weekly

We've published a deeper write-up on the math behind 100% monitoring if you want the full reasoning.

Five integrated products on one platform:

• Speech Analytics — transcription, sentiment, categorization, ops analytics in 24 languages
• Behavior Analytics — pattern detection, predictive models, real-time agent guidance
• Quality Management — 100% automated scoring against your custom rubric
• Agent Management — coaching plans, playlists, certification, improvement tracking
• Ender — AI QA Specialist — autonomous AI teammate that handles wrap-up codes, escalations, and summaries

Specifics by plan are on the pricing page.

Yes — both directions, anytime, with one important caveat: downgrades take effect at the next billing cycle, while upgrades take effect immediately and are pro-rated.

If you're on monthly billing, downgrade and the new lower rate kicks in next month. On annual billing, downgrades apply at renewal. Either way: no penalties, no "talk to your account manager" friction.

Yes. Annual billing is offered at a discounted rate vs. month-to-month:

• GenAI Automated: $59/mo monthly · $678/year annually (saves $30/seat/yr)
• Advanced Analytics: $79/mo monthly · $920/year annually (saves $28/seat/yr)
• Enterprise: Negotiated annually with volume discounts

Verified non-profits and accredited education institutions get an additional 30% off any plan. See pricing for the full breakdown.

We don't run open self-serve trials, because most of the value comes from a real connection to your telephony.

Instead, we offer a paid 30-day pilot on a small queue (typically 20–50 agents) at a 50% discount, and apply the cost as credit if you continue. Within the first 30 days of any new contract, no-questions refund if it doesn't meet your needs.

Multi-layered. Concretely:

• SOC 2 Type II — independently audited, latest report available under NDA
• GDPR-compliant data handling with DPA, lawful-basis tracking, right-to-erasure workflow
• EU data residency available on Enterprise (Frankfurt & Warsaw regions)
• Card-data redaction — PAN and CVV automatically redacted from transcripts
• Encryption in transit (TLS 1.3) and at rest (AES-256)
• SSO via SAML 2.0 / OIDC, role-based access control
• On-premise deployment available on Enterprise — your VPC or data centre

By default, your conversation data is stored in our EU regions (Frankfurt or Warsaw). Enterprise customers can specify the region or run on-prem entirely.

Access is governed by RBAC — admins designate who sees what. Our staff cannot access customer conversation content without an explicit support ticket from your side and a fully audited approval workflow. Every access action is logged.

28 days from kickoff to first auto-scored production calls on Growth and Enterprise — that's our committed timeline.

Breakdown:

• Week 1–2: integration with your telephony & CRM
• Week 3: scorecard configuration & calibration
• Week 4: pilot rollout on 50 agents
• Months 2–3: full rollout, group dashboards, first quarterly review

For a team of 15–20 agents, you typically get to "decent analysis" data within 5–7 days of going live.

Probably. Pre-built connectors cover most of the market:

• Telephony: Five9, VICIdial, aircall, Genesys, Cisco, Audiocodes
• CRM & Helpdesk: HubSpot, Pipedrive, Zendesk
• Omnichannel: daktela, jtel, Vozdigital

If yours isn't listed, our integration team builds custom connectors and webhook flows — typically 5–10 business days, included on Enterprise.

Yes — Enterprise plans support private cloud (AWS, GCP, Azure) and full on-prem deployments. Bring-your-own-cloud pricing is the same as managed; on-prem includes a one-time setup fee depending on scope.

Common scenarios: regulated banks running on-prem, healthcare providers with HIPAA constraints, BPOs with strict client-isolation requirements.

24 production languages with full first-class coverage — including all major CEE markets:

• English, German, French, Spanish, Italian, Portuguese, Dutch
• Hungarian, Romanian, Bulgarian, Serbian, Croatian, Slovenian
• Polish, Czech, Slovak, Russian, Ukrainian
• + 6 more we benchmark on customer audio before kickoff

Additional languages can be added in 6–10 weeks, typically as part of an Enterprise contract — at no additional licence cost. We'll benchmark accuracy on your conversation samples before committing.

95%+ word accuracy on average, measured on real customer-conversation audio (not on broadcast or studio recordings). Per-language breakdown:

• English, German, Polish: 96–97%
• Hungarian, Bulgarian, Romanian: 94–95%
• Domain-specific deployments (financial services, healthcare): tuned to 96%+

For your specific domain, we benchmark accuracy on your own conversation samples before kickoff — not on a generic dataset.

Yes — extensively. You can customize:

• Scorecards — unlimited criteria, weights, deal-breakers; per-team/queue/market variants
• Compliance rules — keyword detection, regex patterns, severity routing
• Wrap-up code taxonomy — bring your own list or let Ender generate
• Dashboards — drag/drop builder, role-specific views, saved filters
• Predictive models — Enterprise tier supports custom-trained models on your outcomes
• Webhook automations — trigger CRM/Slack/email actions on any platform event

Most customization is no-code; deeper integrations are handled by our solutions team.

Continuous deployment — new capabilities ship roughly every two weeks. Larger product launches happen quarterly.

We publish "What's New" digests every 2–4 weeks on the blog, plus a quarterly product update for executive stakeholders. No forced upgrades — feature flags let you roll out new capabilities at your pace.

The web platform is fully responsive — supervisors and team leads use it on phones during floor walks. We don't have a dedicated native app on iOS / Android, mostly because the conversational data and dashboards are too dense for a small screen to be the primary surface.

For agents specifically: most contact-center workstations are desktop-based, so we optimize for desktop dashboards and the embedded agent-assist panel inside your existing soft-phone or CRM.