No more extra hires for the Quality Team! The best performance and quality come from AI-driven monitoring and feedback on up to 93% of conversations.
Experience an intelligent, always-on solution that revolutionizes quality auditing. Replace manual processes with a faster and scalable automated alternative.
The best thing about Ender is that it saves time by automatically monitoring, scoring, and providing feedback. This is especially important for me because I work with a team of more than 10 customer support operators. I don’t have enough time to personally monitor everyone, and Ender has been a great help in this regard.
Vlad
When all the connectors are in place, it takes hours to get the tool up and running. If you have a contact center solution Ender needs to integrate with, it will take a few days but no cost from your side. For a team of 15-20 agents, it takes 5-7 days to reach the amount of data showing decent analysis. More operators in your customer support team - faster results.
Ender recognizes human speech and transcribes all the conversations. From now on, customer interactions are monitored in real-time by the AI Quality Assurance Specialist. Ender is available around the clock, continuously monitoring calls, chats, and other support interactions. Unlike human auditors who have limited hours and capacity, AI can instantly process thousands of interactions without fatigue, ensuring timely feedback to your agents and management. Whether you have 10 agents or 10,000, Ender scales effortlessly with your organization. Humans in Quality Team can only process a finite number of interactions daily, but AI can audit thousands simultaneously, drastically reducing backlog and improving turnaround time for quality feedback.
Every call, chat, and email is monitored in real-time by the AI Quality Assurance Specialist. Instant feedback empowers agents to perform better without any gap in time.
With built-in machine learning capabilities, Ender provides feedback to agents in real time, suggesting improvements or flagging issues as soon as they occur. No need to wait for a monthly review cycle — Ender accelerates the coaching process, enabling faster improvements and higher-quality interactions. The AI Quality Assurance Specialist ensures completely neutral and objective evaluations. Unlike human QA specialists, who may bring unconscious bias into their assessments, Ender audits every interaction based solely on data-driven standards and predefined quality metrics. This allows for fair, standardized assessments that you can trust.
The AI Quality Assurance Specialist categorizes conversations using a predefined list of wrap-up codes or generates codes based on the analyzed conversation content. Ender can create wrap-up codes as detailed as needed, ensuring accurate categorization in just seconds.
The AI Quality Assurance Specialist generates conversation summaries from the call content. You can customize the structure for the summaries, and Ender can create single or multiple summaries if needed.
AI Quality Assurance Specialist seamlessly transfers data to systems like CRMs or ticketing platforms, enabling auto-escalations, ticket creation, and customer behavior analytics.