Meet Ender, the AI Quality Assurance Specialist who will join your QA team and help it shine!

Boost Team Performance With The Next-gen Agents Performance Management Tool

Experience the Future of Agent Excellence! Our platform provides real-time performance insights, personalized training, and instant feedback for agents. Managers can monitor team performance seamlessly, making informed decisions promptly for continuous skill improvement.

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Start to win with Ender Turing right now

Advanced technology is the key to growing highly engaged customers. The future belongs to Generative AI tools for agents management.

Unlock Greater Understanding: Implement Speech Analytics in Your Call Center!
Enhance Efficiency: Your Roadmap to Operational Excellence through Behavior Analytics!
Anticipate and Resolve Challenges: Empower Your Call Center with AI Speech Analytics!
Boost Service Excellence: Streamline Agent Performance with Time-Efficient Speech Analysis.

Empower Your Sales, Marketing and Customer Service

Automated Call Transcription:
- Converts voice to text, allowing for easier analysis of customer interactions.
Sentiment Analysis:
- Detects customer emotions and sentiments, helping to gauge customer satisfaction and agent performance.
Call categorization:
- Identifies key subjects and terms in conversations, enabling call centers to focus on prevalent issues or trends.
Operations Analytics:
- Real-time insights into customer interactions, thus enabling more effective decision-making and enhancing overall customer experience.

I am responsible for SME support; this decision helps me to work with the team. First things first, this is the best instrument for coaching operators. With ET, I can estimate calls almost immediately. Furthermore, the AI of Ender Turing can handle it without my involvement. Another good aspect of ET is its excellent tool for collecting and analyzing information about calls, operators, client requests, etc.

Killian
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Coach Your  Team Based on Structured Data

Agent Skill Gaps Identification:Automated Call Transcription:
- Employ individual metrics to identify distinct competency gaps, enabling targeted interventions and customized development plans to enhance both individual and team performance.
Immediate Mistakes Detection:Sentiment Analysis:
- Our system ensures immediate notification of critical mistakes and non-compliance with standards, allowing swift response and resolution.
Playlists of the Best Practices:
- Curate learning playlists showcasing exemplary practices, allowing agents to glean insights and adopt industry-best techniques.
Tracking of Improvement:
- Gain valuable insights over time into the effectiveness of training initiatives and recognize achievements with intuitive analytics tools.

Our in-house experts are always ready to help with any case

- Available 24/7, including weekends and holidays
- Guided onboarding and product setup
- Communication via chat, email, or phone

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Get started with Ender Turing call center QA platform
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Ender Turing: A platform that exceeds expectations

“Ender Turing solution is very user-friendly and easy to use on a daily basis. They have implemented a few new solutions allowing us to make some automations in analysys, create a knowledge base, and training slots. We have had a few new requirements because of our taks differences (necessary to separate team analysis area) and it was provided very quickly and as accurately as we needed. Customer service is always on a very high level despite a long time of cooperation - ET is focused on their customers.”

‍Tomasz P.
“The best thing in ET is the incredible level of automatization. During several months we have been transforming routine tasks from manual to automatic schedule.Especially i like the possibilities to work with data. Now I can perform any information almost immediately. Before ET we needed a lot of time for the same analysis.”

‍Victoria

Integrates into your ecosystem

Frequently asked questions

How do I connect it to my CRM software?
How long does it take to get to business value?
When do I need to start using EnderTuring?
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In-person onboarding is a part of our partnership with you
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