Customer Stories

Real teams. Real numbers. Real impact.

See how leading banks, BPOs, insurers, and fintechs use Ender Turing to analyze 100% of conversations, lift CSAT, and free their QA teams from manual sampling. Every story below includes the integrations, the rollout timeline, and the measured outcomes.

Featured story

OTP BANK

Banking · 11 countries · 4,200 agents

How OTP Bank moved from sampling 3% of calls to analyzing every single conversation

One of Central and Eastern Europe's largest banking groups replaced manual QA spreadsheets with Ender Turing's Speech Analytics and Quality Management — covering eight languages and surfacing compliance risks the day they happen, not weeks later.

100%

Calls covered
by automated QA

22%

Lower
average handle time

18%

Increase in
customer satisfaction

Read the full OTP Bank story →

✓

+18 pts

QA score, Q1 → Q4

Quality scorecard — Retail desk

Greeting compliance

96%

Identity verification

92%

Cross-sell offered

78%

Empathy phrases

88%

All stories

Fintech

AvaFin

Speech Analytics 6 min read

How AvaFin cut collections call review time from 3 hours to 12 minutes per agent

A consumer-lending group operating across five markets adopted automated transcription and category tagging to spotlight risky collections behavior in real time.

Quality Management 5 min read

UNIQA replaced random call sampling with 100% AI-powered quality scoring

A major European insurer rolled out Ender Turing's auto-scorecards across motor and health claims lines — eliminating the QA backlog and surfacing recurring claim-handling errors.

Behavior Analytics 7 min read

Fincollect onboards new collection agents 40% faster with personalized AI coaching

Multi-tenant BPO uses Ender Turing's behavior analytics to identify high-performing agent patterns and replicate them through AI-driven coaching plans across client portfolios.

Speech Analytics 5 min read

CreamFinance lifted compliance scores by 17 points after deploying real-time keyword alerts

Pan-European online lender hooked Ender Turing into their VICIdial telephony to flag mandatory disclosures missed by agents — within seconds of each call ending.

Agent Management 4 min read

lendOn.pl boosted conversion 13% by replaying winning sales calls to underperforming agents

A Poland-based lender used Ender Turing's similar-call search to build a self-serve coaching library — top-performing call snippets surfaced automatically by topic.

Regional Clinic Network

Speech Analytics + Voice Bots 6 min read

A 40-clinic network cut appointment no-shows by 26% with conversational reminders and call analysis

Multi-specialty healthcare provider deployed Ender Turing for HIPAA-compliant call transcription, sentiment tracking, and outbound voice-bot reminders — across English, Spanish, and Polish.

Aggregate Impact

Numbers we've helped customers move

Averages across 50+ contact-center deployments — from 30-seat collections desks to multinational banks running thousands of agents in eight languages.

100%

Calls automatically scored
(vs. 3–5% manual baseline)

Quality coverage

+19%

Average lift in
customer satisfaction

CSAT

−15%

Reduction in
average handle time

AHT

68h

QA hours saved
per specialist per month

Productivity

Browse by industry

Find a story that looks like yours

Different industries, same blockers: manual QA at scale, blind spots in compliance, and coaching that doesn't translate into outcomes. See how peers solved them.

🏦

Banking

Multi-language retail and corporate desks, regulated disclosures, fraud detection signals.

4 case studies →

📞

BPO

Multi-tenant scoring, per-client SLAs, ramp-up at scale, billing-grade reporting.

3 case studies →

💸

Fintech & Lending

Collections compliance, conversion optimization, voice-of-customer for product teams.

3 case studies →

🏥

Healthcare

HIPAA-aware transcription, voice bots for scheduling, multilingual patient sentiment.

1 case study →

Want a story that looks like yours? We'll build the business case with you.

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