Decoding Call Categorization Webinar | Improve CX & Sales with AI
A contact center agent spends 4 seconds selecting and filling out a category for each customer conversation.
Eugene Iosifov · 1 min read
Ender Turing blog
Webinars.
The capability the webinars walk through, as it ships today.
Tactics to Tackle Agents Cheating in Contact Centers | Ender Turing Webinar
Webinar: the forms agent cheating takes in contact centers — from not hanging up to delaying calls — and the tactics and analytics that stop it.
Eugene Iosifov · 1 min read
How to Make the Most of Every Conversation with Speech Analytics | Ender Turing Webinar
Webinar recording: how to turn every customer conversation into business insight, better service and stronger sales with speech analytics.
Eugene Iosifov · 1 min read
Fireside Chat: Call Center Performance, Speech Analytics ROI & CX Boost | Ender Turing Webinar
Webinar recording: a fireside chat on call center performance, the ROI of speech analytics and how to boost CX with the metrics that matter.
Olena Iosifova · 14 min read
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