OTP Bank Case Study: how to boost customer experience in banking
30% of retail banking customers use contact centers. OTP Bank achieved FCR 81%→86%, NPS 47%→62%, AHT -25%, FTE -34%.
Elaine Iosifov · 8 min read
Ender Turing blog
Case Studies.
What banks, insurers, clinics and customer-facing teams changed, in their numbers.
OTP Bank Case Study: Growth in the Sales Call Center
Cold calling dissatisfied customers yields near-zero conversion.
Marina Samo · 4 min read
Free for up to 5 agents
Read less, measure more.
Every conversation analyzed in seconds, quality on every call, answers you can ask for. Free plan with no expiry.