What's New — September 16, 2026
This release accelerates your time to value. You can now activate key conversation analytics with a single click and gain unprecedented control to refine your…
John Iosifov · 6 min read
Ender Turing blog
Product Updates.
The current product, function by function, with Help Center links.
What's New — September 2, 2026
This release is focused on building deeper trust in your automated quality assurance and expanding your visibility across the entire contact center.
John Iosifov · 4 min read
What's New — August 16, 2026
This release expands your visibility into every corner of your contact center—from previously unanalyzed platforms to the true drivers of your AI spend.
John Iosifov · 6 min read
What's New — August 2, 2026
This release is about connecting insight to action more effectively than ever before.
John Iosifov · 4 min read
What's New — July 16, 2026
This release is about giving you precise control over your AI analytics.
John Iosifov · 3 min read
What's New — July 2, 2026
This month's updates focus on making your analytics more trustworthy and comprehensive than ever.
John Iosifov · 5 min read
What's New — June 16, 2026
This month's updates move your contact center analytics from isolated data points to a unified, strategic view of performance.
John Iosifov · 7 min read
What's New — June 2, 2026
This release marks a significant step toward a more autonomous quality program.
Ender Turing Team · 4 min read
What's New — May 16, 2026
This month's updates give you more precise control over your quality and automation workflows.
John Iosifov · 4 min read
What's New — May 2, 2026
Release notes and product updates from Ender Turing for May 2, 2026. New features in AI speech analytics, agent coaching, and contact center QA.
John Iosifov · 6 min read
What's New — April 16, 2026
Release notes April 16, 2026: WebRTC agent telemetry, faster XLSX exports, accurate CSAT analytics, configurable filters, one-click SSO re-login.
John Iosifov · 7 min read
What's New — April 2, 2026
Recurring Ender Chat reports, automatic SSO user provisioning, CSAT-triggered automations, and team-wide TODO visibility.
John Iosifov · 11 min read
What's New — March 16, 2026
Securely share AI chat analyses, real-time WebRTC agent health dashboard, on-demand demo data generation, and major reporting accuracy fixes.
Olena Iosifova · 7 min read
What's New — March 2026
Every conversation now has exactly one main topic for accurate reporting. Organize AI research into project folders.
Olena Iosifova · 6 min read
What's New — February 2026
New Ender Chat with multi-step research and team-wide visibility. Scorecard accuracy percentages show how well AI matches human reviewers.
Olena Iosifova · 7 min read
What's New — January 2026
Decimal-precision quality scores (98.47% not 98%), isolate root calls in repeat-contact chains, track human vs auto scoring coverage.
Olena Iosifova · 5 min read
What's New — December 16, 2025
See which topics drive CSAT up or down, audit every AI action per conversation, and manage all GoHighLevel locations from one integration.
Olena Iosifova · 4 min read
What's New — December 2, 2025
Connect GoHighLevel SMS, email, chat, and calls — plus FreePBX/Areon PBX recordings — into one QA platform.
Olena Iosifova · 4 min read
What's New — November 16, 2025
No more blind spots — every conversation now gets AI summaries and Auto QA scores.
Olena Iosifova · 7 min read
What's New — November 2, 2025
Critical login reliability fix for all users. Plus team leads and agents can now access Discovery module to explore conversation trends within their…
Olena Iosifova · 2 min read
What's New — October 16, 2025
Track customer satisfaction shifts from call start to end, automate agent roster updates, merge duplicate profiles, assign supervisors to multiple teams.
Olena Iosifova · 6 min read
What's New — October 2, 2025
Zero-touch agent roster management, import/export scorecards via Excel, automatic keyword expansion, granular point-level scoring exports.
Olena Iosifova · 10 min read
What's New — September 16, 2025
Chat AI now intelligently routes questions to metadata or summaries for faster, relevant answers.
Olena Iosifova · 6 min read
What's New — September 2, 2025
Publish and share scorecards across your enterprise, control who sees AI summaries by role, tag any phrase directly from transcripts.
Olena Iosifova · 6 min read
What's New — August 16, 2025
Ask plain-language questions like "What are common call reasons this week?" and get instant quantified answers from hundreds of call summaries.
Olena Iosifova · 2 min read
What's New — August 2, 2025
Filter Agent Workspace by scorecard and dispute status (Open, Voided, Approved). Sticky filters saved per agent.
Olena Iosifova · 2 min read
What's New — July 16, 2025
Compare charts to previous periods, add KPI benchmarks, dual Y-axes, group by customer, and push conversation data to any external system via webhooks.
Olena Iosifova · 5 min read
What's New — July 2, 2025
Track real dollar cost of every conversation by agent hourly rate. Add Topics widgets to C-Level dashboards.
Olena Iosifova · 4 min read
What's New — June 16, 2025
AI summaries are now searchable instantly. New "Is Summarized" filter helps you focus QA workflows on summarized or unsummarized conversations.
Olena Iosifova · 3 min read
What's New — June 2, 2025
Download detailed XLS reports in seconds (was hours). Dedicated dispute comments column, reliable repeat caller analysis.
Olena Iosifova · 3 min read
What's New — May 16, 2025
Build your own KPIs with mathematical formulas — conversion rates, efficiency scores, weighted quality metrics — directly in dashboards.
Olena Iosifova · 3 min read
What's New — May 2, 2025
Completely reorganized menus, unified "Conversations" terminology, centralized AI model settings.
Olena Iosifova · 3 min read
What's New — April 16, 2025
Build custom executive dashboards for leadership with flexible grid layouts.
Olena Iosifova · 3 min read
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