What's New — December 2, 2025

This release expands your visibility into the complete customer journey. You can now connect to new communication channels and phone systems, unifying conversations from platforms like GoHighLevel and FreePBX into a single source of truth for quality analytics. These new integrations are paired with powerful workflow improvements that make data automation more reliable and large-scale reporting faster than ever.

Executive Summary

GoHighLevel Integration — Automatically import, analyze, and score all your customer conversations from GoHighLevel, including SMS, email, chat, and calls, with automatic agent syncing to get you started instantly.

FreePBX Integration Support — Gain plug-and-play analytics for call centers running on FreePBX and Areon PBX, with automatic call recording import and metadata extraction.

Highlights

GoHighLevel Integration — Unify All Your Customer Conversations

Previously, conversations happening within GoHighLevel were siloed, requiring you to switch between platforms to get a full picture of agent performance. Now, you can connect Ender Turing directly to your GHL account for a complete, unified view of quality.

▸ Complete omnichannel view: Automatically import and analyze all customer interactions from GoHighLevel, including SMS, email, chat, and call recordings. Your team’s performance across every channel is now visible in one place.

▸ Automated agent setup: Skip the manual data entry. Ender Turing automatically imports your GoHighLevel users as agents upon installation and keeps the roster in sync daily, ensuring new team members are ready for review without delay.

▸ Unified quality analytics: Apply AI-powered scoring, automated tagging, and in-depth analytics to your GHL conversations, just like any other channel. Identify coaching opportunities and track performance trends across your entire customer-facing team.

• Before: GoHighLevel conversations required manual review inside the GHL platform, separate from your other quality assurance workflows.
• After: All GoHighLevel conversations appear automatically in Ender Turing, ready for AI analysis, scoring, and reporting alongside all other channels.
• In practice: A QA Manager, Sarah, can now review an agent's entire interaction with a lead—from the initial SMS messages in GoHighLevel to the follow-up phone call—all within a single Ender Turing session.

Get started by navigating to Marketplace, finding HighLevel (GoHighLevel), and clicking Install. You will need your GoHighLevel Location ID and a Private Integration Token to connect.

FreePBX Integration — Plug-and-Play Call Analytics

Onboarding call centers that use FreePBX-based phone systems often required custom configuration to ensure call recordings were parsed correctly. We've eliminated that friction with out-of-the-box support for this popular PBX platform.

▸ Out-of-the-box compatibility: Ender Turing now automatically recognizes and processes call recordings from FreePBX and Areon PBX deployments without any custom setup.

▸ Accurate metadata extraction: Key call details like agent, caller, call direction, and timestamps are automatically extracted from FreePBX recording filenames, ensuring your data is correctly attributed from day one.

▸ Faster onboarding: You can now connect call centers running on FreePBX and get accurate analytics flowing in minutes, dramatically speeding up new deployments.

• Before: FreePBX call recordings required custom configuration or manual metadata mapping to be processed correctly.
• After: Recordings from FreePBX-based systems are automatically ingested with full metadata, ready for immediate analysis.
• In practice: An administrator, David, connects a new contact center's Areon PBX recording storage to Ender Turing and sees all calls appear with correct agent and caller information instantly, with no extra steps.

If your call center uses FreePBX, contact your Ender Turing administrator to enable the integration. Recordings will be automatically recognized and processed.

Improvements

▸ Faster, more powerful exports — Get your data quicker and with more context. You can now instantly download conversation reports with up to 200,000 rows directly in your browser, eliminating background processing delays. Additionally, detailed XLSX exports now include a "Partner" column, which automatically populates with the partner name associated with the call based on your Client Aliases configuration.

▸ More reliable data automation — Your automated tagging and categorization are now more robust. Tagging now runs automatically on every conversation without needing to be enabled, and tags with thousands of phrase variations are applied more reliably during batch updates. We've also improved AI-powered categorization to prevent failures when multiple rules run at once, ensuring conversations are always categorized correctly.

▸ Clearer identification for internal calls — Reviewing agent-to-agent calls is now easier. The conversation header for internal calls now displays the names of both participating agents instead of a phone number. You can click the second agent's name to navigate directly to their profile for more context.

▸ Playlist search and UI polish — Finding the right playlist is now much faster. When pinning a conversation, a new search bar lets you instantly filter your playlist list by name. We've also improved the layout of quizzes with better spacing to make questions easier to read.

Fixes

▸ Improved reliability for the Phonet and Zendesk integrations ensures more consistent data syncing.

▸ Chat prompt names and manual summary selection dropdowns now display correctly in older conversations.

▸ Enhanced platform security through updates to frontend dependencies.