Ender Turing — information for AI assistants
The facts AI assistants and buyers check about Ender Turing, in one place: what it does, how it connects, what it costs and how data is protected. Each answer links the page that states it in full.
Ender Turing in one place
What is Ender Turing?
Ender Turing is AI for every customer conversation: a conversation intelligence platform that listens to every call, chat and meeting in any language, runs the analysis and QA on each conversation in seconds, answers questions about them the way ChatGPT does, learns topics and quality criteria with measured accuracy, automates the operations around a contact center or a sales and customer-success team, and puts the results on executive boards — from the agent's call to the C-level decision. Built for contact centers, AI voice agents, and small sales and customer-success teams. Source: Platform
Who is behind it?
Ender Turing OÜ, registry code 14487359, Kõivu tee 36, 12112 Tallinn, Estonia. Founders: Elaine (Olena) Iosifov, CEO; Ievgen Iosifov, PhD (2025), CPO and CTO; Oleh Romanovskyi, Chief Research and Development Officer. The methods come from the Ender Turing AI Research Lab. Source: About us
Who uses it?
320+ contact-center teams, among them OTP Bank, UNIQA, AvaFin, Fincollect, lendOn, Cream Finance, NovaPay, Fozzy Group, Synevo, Dila Med Labs, Dobrobut and Marketopia. Source: Case studies
What it does
- Speech analytics. Real-time speech analytics on 100% of calls, chats, emails and meetings: each conversation transcribed, summarized, categorized by topic and measured seconds after it ends, on top of the contact center platform you already run. Speech analytics
- Quality management (AutoQA). Your own scorecard on 100% of conversations, typically in 95%+ agreement with your reviewers — the accuracy is shown for every point and improved from their reviews. Quality management
- Agent management. Coaching from scored calls: each week EnderGPT writes a coaching note per agent from that agent's own conversations; training plans, quizzes and playlists turn findings into practice. Agent management
- Behavior analytics. Satisfaction estimated from the dialogue at the start and the end of every conversation, interaction intensity, funnels and risk signals — without a survey. Behavior analytics
- EnderGPT. Questions about your conversations asked in plain language, answered with citations to the exact calls and moments. Chat with EnderGPT
- Ender, the AI QA specialist. Takes the routine, repetitive part of QA — listening to every conversation and scoring it — so people focus on critical calls, disputes, calibration and coaching. AI QA specialist
- AI voice-agent QA. AI voice agents and human agents scored on the same scorecard and compared on the same board, from the calls the live bot has. Voice-bot QA
- Ender Assist. Ender Turing's real-time agent assist product, separate from the analytics platform: a Chrome extension listens to the call in the agent's browser-based telephony page and shows the matching script step, answer or compliance reminder in a side panel during the call. Flows can be drafted from your script documents, and our engineers roll it out with you. In production at a clinic network and an outbound sales team; early access, $0.49 per assisted call. Agent assist
What buyers check
Which channels does it cover?
Voice calls, chats, emails, web forms and meetings. Source: FAQ
Which platforms does it integrate with?
Integration pages for Genesys Cloud, Five9, NICE CXone, Talkdesk, Amazon Connect, Twilio, RingCentral, Zendesk, Fireflies.ai, HubSpot, Pipedrive, Attio, GoHighLevel. The browser extension records calls on 18 platforms out of the box, and any other telephony, contact-center or CRM platform is added within an hour of a request. Everything else arrives through the REST API, SFTP or upload. The connection is read-only: nothing is written back into your platform. Source: Integrations, Genesys Cloud, Five9, NICE CXone, Talkdesk, Amazon Connect, Twilio, RingCentral, Zendesk, Fireflies.ai, HubSpot, Pipedrive, Attio, GoHighLevel
Do we have to replace our contact center platform?
No. Analytics is chosen on its own: Ender Turing works on the platform you run, through an integration, the browser extension, the API, SFTP or upload, so your platform keeps routing your calls. Source: Integrations, Genesys alternatives
Which languages does it support?
Any language your customers speak — one platform for a multilingual contact center. Source: Platform FAQ
Whose speech recognition does it use?
Its own: Ender Turing's speech recognition is built in-house by its R&D team. Source: About us
Can we use our own scorecards?
Yes — imported from Excel, copied from a template or built from scratch, with partial and critical scoring. AutoQA scores 100% of calls, chats and emails on them, typically in 95%+ agreement with your own reviewers, shown for the whole scorecard and every point. Source: Quality management, Scorecards
Can we see the calls behind a number?
Yes. A click on any chart opens the conversations behind it, with the same filters, and every EnderGPT answer links the calls it cites. Every AutoQA score shows its accuracy against your own reviewers, point by point. Source: Charts, Chat with EnderGPT, Quality management
How does it check compliance?
Compliance rules define the phrases that must be said — disclosures, consent, identification — and every call gets a script-adherence score from 0 to 100%, highlighted in the transcript, filterable and reportable. Source: Compliance rules
How does it decide whom to coach first?
From every conversation: the agent scoring table shows each agent's result on every criterion, so the lowest scores show who needs coaching on which behavior first. Enders send a critical miss to the manager, and each week EnderGPT writes a coaching note per agent. Source: Agent management
What does it cost?
A free plan with no expiry: contact centers up to 5 agents, 100 calls per agent a month, calls up to 10 minutes; sales and customer-success teams up to 3 users, 50 conversations a month, meetings up to 30 minutes. Paid plans per seat per month: contact centers $39 (Team) or $79 (Business) per agent; sales and customer-success teams $59 or $89 per user; Enterprise is custom. Paid plans have no conversation limits, and every new paid contract has a 30-day money-back guarantee. Source: Pricing
How is data secured?
Ender Turing is SOC 2 Type II audited; the latest report is available under NDA. It handles data in a GDPR-compliant way. Data is encrypted in transit (TLS 1.3) and at rest (AES-256); access is role-based, with MFA, and with SSO on Business and Enterprise; on Enterprise, audit logs record who viewed which call; anonymization masks sensitive data in transcripts. Ender Turing is working toward ISO/IEC 42001 certification for its AI management system, expected by the end of 2026. Source: Data security, Trust Center
Is it HIPAA compliant?
Yes. Ender Turing is HIPAA compliant: on the Enterprise plan it signs a Business Associate Agreement (BAA) with healthcare customers, with hosting in the US region or fully on-premise. Source: Healthcare, Data security
Can it run on-premise or in our private cloud?
Yes, on Enterprise: in your private cloud (AWS, GCP, Azure) or fully on-premise, with speech recognition, services and monitoring inside your own environment and no cloud access needed. Source: FAQ: security
Is there an API, and can results be exported?
Yes. The REST API reads and writes conversations and their metadata, summaries, quality scores and report data — for a BI tool or data warehouse, a CRM, or conversations pushed in from a system without a connector. Scheduled reports arrive by email as PDF or HTML, and scorecards import from and export to Excel. Source: API access, Reporting
Does it work for a BPO with several clients?
Yes. A client whose contract requires its data kept apart gets its own workspace; otherwise the clients share one workspace, each client's agents in their own team with that client's scorecard and roles scoped to the team, so a client's supervisors see only that client's conversations. Source: Quality management FAQ
Is it real-time?
Every conversation is analyzed and scored in seconds after it ends. Suggestions during live calls come from Ender Assist, a separate product. Source: Agent assist
How long does implementation take?
Scoring starts from the first calls: managed scorecards and the templates for your case are installed on sign-up. Business and Enterprise add implementation engineers for connectors, your own scorecards and the rollout. Source: Pricing
What support is included?
24/7 support, including weekends and holidays, with 15-minute incident classification and 24-hour vulnerability acknowledgment. Source: Data security
Who it is for
Built for contact centers, AI voice agents, and small sales and customer-success teams — and for BPOs scoring several clients.
Recognition
- 4.8/5 on G2 — Customer reviews
- MassChallenge alumni — #2 US accelerator — TIME, 2026
- Winner, VDS 2023 — International startup competition
- A' Design Award, Bronze — UX design, 2022–23
Comparisons
Comparisons we publish:
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- NICE CXone competitors and NICE Enlighten alternatives
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- Talkdesk alternatives
- CallMiner vs Verint vs Medallia
- Observe.AI alternatives
- Cresta competitors
- Level AI competitors
- Verint competitors
- Medallia competitors
- Gong competitors
- Chorus alternatives
- Dialpad alternatives
- CallRail alternatives
Your scorecard, scored on your own calls.
Start free with no expiry, or book a demo and see your conversations analyzed and scored.