Dialpad sells four products: Connect, its business phone, from $15 per user a month billed annually; Support, its contact center, from $80; Sell, for sales outreach, from $39; and AI Agents, priced by conversation. Automated quality management sits in Support Premium, at $150 per user a month billed annually. That is why the alternatives split two ways. Keep Dialpad and add an AI layer that analyzes and scores every conversation: Ender Turing or Level AI. Or replace Dialpad with another phone system or contact center: RingCentral, Aircall, Nextiva, 8x8 or Talkdesk.
The short answer
- Keep Dialpad and score every call with AI, at a price you can see: Ender Turing. AutoQA scores 100% of conversations on your own scorecard, typically in 95%+ agreement with your own reviewers, with the accuracy shown for every point; it works in any language; the free plan has no expiry, and Team is $39 per agent a month. Its browser extension records calls in the Dialpad web app, so nothing changes in Dialpad.
- Keep Dialpad and add an enterprise AI platform with live agent assist: Level AI, which lists Dialpad among its integrations and sells by quote.
- Stay all-in on Dialpad: move contact center seats to Support Premium, at $150 per user a month billed annually, for automated quality management and CSAT on every call.
- Replace Dialpad with a business phone: RingCentral, from $20 per user a month paid annually; Aircall, from $30 per license a month billed annually, with a 3-license minimum; or Nextiva, from $15 per user a month.
- Replace Dialpad with a contact center: Talkdesk, with voice from $105 per user a month and quality management in every plan; or 8x8, priced by quote.
Dialpad alternatives at a glance
| Tool | Kind | Starting price | Works with Dialpad | Automated QA | Live agent assist |
|---|---|---|---|---|---|
| Dialpad | Business phone, contact center and sales outreach | Connect $15 per user a month; Support $80; both billed annually | — | AI Scorecards; automated quality management in Support Premium ($150) | AI Live Coach; live coach cards from Support Advanced ($115) |
| Ender Turing | AI layer on your phone system or contact center | Free plan; $39 per agent a month | Yes: a browser extension records calls in the Dialpad web app | 100% of conversations, accuracy shown per point | Ender Assist, early access, $0.49 per assisted call |
| Level AI | AI QA platform on your contact center | Quote: per agent, platform and usage | Yes, listed among its integrations | 100% of calls, chats, emails and bot conversations | Yes |
| RingCentral | Business phone (RingEX) with AI add-ons | $20 per user a month, paid annually; Conversational Intelligence add-on from $60 | Replaces Dialpad | Explainable call scoring in its AI Customer Engagement bundle (quote) | AI Conversation Expert in the same bundle |
| Aircall | Business phone for sales and support teams | $30 per license a month (Essentials), $50 (Professional), billed annually; 3-license minimum | Replaces Dialpad | AI Coaching scorecard among its AI features | Live in-call guidance |
| Nextiva | Business phone and contact center | $15 per user a month (Core); contact center from $75 per agent | Replaces Dialpad | Not listed on its pricing page | Not listed on its pricing page |
| 8x8 | Business phone and contact center | Quote | Replaces Dialpad | Workforce engagement management, by quote | Not listed on its pricing page |
| Talkdesk | Contact center suite | $105 per user a month for voice; quality management in every plan | Replaces Dialpad | 100% of interactions | Copilot, an add-on |
Sources, checked October 8–12, 2026: each vendor's own site (Dialpad, Dialpad plans, Ender Turing, Level AI, RingCentral, Aircall, Nextiva, 8x8, Talkdesk). Prices change; check the vendor's page before you buy.
What Dialpad includes, and why teams look elsewhere
By Dialpad's own pricing, Connect is the business phone: Standard at $15 and Pro at $25 per user a month billed annually ($27 and $35 monthly), with Enterprise by quote. Support, the contact center, runs Essentials at $80, Advanced at $115 and Premium at $150 per user a month billed annually ($95, $135 and $170 monthly). Sell, for outbound sales teams, starts at $39. Dialpad offers a 14-day free trial.
Three facts on those pages drive most searches for an alternative:
- Automated QA is in the top Support plan. Essentials transcribes and records calls; Advanced adds live coach cards; Premium adds automated quality management and CSAT on every call. A 20-seat support team moving from Essentials to Premium pays $70 more per seat a month, $16,800 a year, billed annually.
- Connect is a phone, not a QA tool. Dialpad describes Connect's built-in AI as real-time transcription, notes and insights; quality management is listed with Support.
- There is no free plan. Dialpad offers a 14-day trial, after which every seat is paid.
None of these is a reason to leave a phone system your team already uses well. They are reasons to look at what you add on top of it, and what that costs.
Keep Dialpad: add an AI layer
Dialpad keeps the calls, the numbers and the routing. The tools below listen to the conversations and turn them into scores, coaching and reports.
Ender Turing
Ender Turing listens to every conversation and scores it on your own scorecard, so reviewers spend their time on the calls that need a person: critical calls, disputes, calibration and coaching. AutoQA scores 100% of conversations, typically in 95%+ agreement with your own reviewers. The accuracy is shown for every scorecard point, and the accuracy-improvement workflow rewrites point definitions from their reviews.
Across 50+ contact-center deployments, the averages are 100% of calls automatically scored versus a 3–5% manual baseline, +19% customer satisfaction, −15% average handle time, and 68 QA hours saved per specialist per month (case studies). Ender Turing is rated 4.8 out of 5 on G2.
How it connects to Dialpad: the Ender Turing browser extension records calls in the Dialpad web app in stereo, agent and customer on separate channels, and sends each one to your Ender Turing workspace as it ends. Nothing is installed inside Dialpad. Recordings you already keep can be handed over through the API, SFTP or upload. It analyzes calls in any language. The free plan covers up to 5 contact-center agents with no expiry; Team is $39 per agent a month for contact centers, or $59 per user for sales and customer-success teams (pricing). Setup steps: the Ender Turing call recorder.
The review screen: transcript on the left, the scorecard on the right, one click per point. Quality management →
Level AI
Level AI is an AI quality platform for contact centers. It scores 100% of calls, chats, emails and bot conversations, adds agent assist, and lists Dialpad among its integrations. Pricing is by quote, built from agents, platform and usage. It fits a team that wants an enterprise QA platform and is ready for a sales cycle.
Replace Dialpad: another phone system
These replace Dialpad as the system your team calls from.
RingCentral
RingEX, RingCentral's business phone, starts at $20 per user a month paid annually for Core, with Advanced at $25. Conversational Intelligence is an add-on from $60, and its AI Customer Engagement bundle, priced by quote, adds AI Conversation Expert with coaching and explainable call scoring. It fits a team that wants a large phone vendor and buys AI as add-ons. Ender Turing works with RingCentral too: Ender Turing for RingCentral.
Aircall
Aircall prices Essentials at $30 and Professional at $50 per license a month, billed annually, with a minimum of 3 licenses; Enterprise is by quote, for 25 licenses or more. Professional adds AI call summaries and conversation intelligence, the power dialer and live monitoring, and an AI Coaching scorecard is among its AI features. It fits small sales and support teams that want a phone tied closely to their CRM. The Ender Turing extension records calls in the Aircall web phone.
Nextiva
Nextiva's Core plan starts at $15 per user a month with annual small-business pricing, Engage at $25, and its contact center from $75 per agent a month. AI transcription and summaries are usage-based in the contact center, and its pricing page lists no automated QA. It fits a small business that wants phone, messaging and chat from one vendor.
8x8
8x8 sells its business phone, 8x8 Work, and its contact center by quote. The contact center includes analytics and workforce engagement management. It fits a team that wants phone and contact center on one contract with an enterprise sales process. The Ender Turing extension records calls in 8x8 workspaces and 8x8 meetings.
Replace Dialpad: a contact center suite
Talkdesk
Talkdesk prices voice from $105 per user a month, with quality management in every plan and 100% of interactions analyzed. Copilot, its live assist, is an add-on. It fits a support team that has outgrown a phone system and wants quality management included rather than bought separately. Ender Turing works with Talkdesk through the same extension: Ender Turing for Talkdesk. For a wider list of contact center suites, see our Five9 alternatives.
How to choose
- Your team likes Dialpad and the gap is quality: keep it and add an AI layer. Compare whether each tool scores every conversation, shows its accuracy against your reviewers, and publishes its price.
- You want everything from one vendor: Dialpad Support Premium, at $150 per user a month billed annually.
- You want a cheaper or simpler phone: RingCentral, Aircall or Nextiva. Check what each charges for AI before you compare seat prices.
- You run a support queue, not just a phone line: Talkdesk or 8x8, or keep Dialpad Support.
- You want to start free: Ender Turing's free plan covers up to 5 agents with no expiry, on top of whatever phone your team uses.
FAQ
Who is Dialpad's biggest competitor?
For business phone systems: RingCentral, Aircall, Nextiva and 8x8. For contact centers, suites such as Talkdesk. For conversation analytics and quality, AI platforms that work on top of Dialpad: Ender Turing and Level AI.
Does Dialpad have a free version?
No. Dialpad offers a 14-day free trial; after it, Connect starts at $15 per user a month billed annually and Support at $80. Ender Turing has a free plan with no expiry for up to 5 contact-center agents, and its extension records calls made in the Dialpad web app.
Which is better, Dialpad or RingCentral?
They are priced close together for a business phone: Dialpad Connect from $15 and RingCentral RingEX from $20 per user a month, both billed annually. The difference is where AI sits. Dialpad builds it into its plans, with automated quality management in Support Premium; RingCentral sells Conversational Intelligence as an add-on from $60. Ender Turing works with both through its browser extension, with the same scorecards on every call.
Does Ender Turing replace Dialpad?
No. Dialpad keeps the calls and the numbers; Ender Turing does the listening and the analysis. It scores every call against your own scorecard and required lines, in any language, and turns the findings into coaching queues, automations and executive boards (quality management).