Dialpad sells four products: Connect, its business phone, from $15 per user a month billed annually; Support, its contact center, from $89; Sell, for sales outreach, from $39; and AI Agents, priced by conversation. Quality management, with AI CSAT and scorecards, starts with Support Advanced, at $119 per user a month billed annually, and Sell Premium, at $79; Connect's plans do not list it. The alternatives split two ways. Keep Dialpad and add an AI layer that analyzes and scores every conversation: Ender Turing or Level AI. Or replace Dialpad with another phone system or contact center: RingCentral, Aircall, Nextiva, 8x8 or Talkdesk.
Choose Ender Turing when you want AI for every customer conversation while your team keeps calling from Dialpad: every support or sales call analyzed and scored on your own scorecard, in any language, with its accuracy against your reviewers shown for every point, from your first calls. Stay with Dialpad's own tools when your seats are on Support Advanced or Premium, or Sell Premium, and you want the phone, the contact center and quality management from one vendor.
The short answer
- Keep Dialpad and put AI on every customer conversation: Ender Turing. AutoQA scores 100% of conversations on your own scorecard, typically in 95%+ agreement with your own reviewers, with the accuracy shown for every point and improved from their reviews; it works in any language. Its browser extension records calls in the Dialpad web app, so nothing changes in Dialpad.
- Keep Dialpad and add an enterprise AI platform with live agent assist: Level AI, which lists Dialpad among its integrations and sells by quote.
- Stay all-in on Dialpad: move support seats to Support Advanced, at $119 per user a month billed annually, which includes quality management with AI CSAT and scorecards; sales teams get it in Sell Premium, at $79.
- Replace Dialpad with a business phone: RingCentral, from $20 per user a month paid annually; Aircall, from $30 per license a month billed annually, with a 3-license minimum; or Nextiva, from $15 per user a month.
- Replace Dialpad with a contact center: Talkdesk, with voice from $105 per user a month and quality management in every plan; or 8x8, priced by quote.
Dialpad alternatives at a glance
| Tool | Kind | Starting price | Works with Dialpad | Automated QA | Live agent assist |
|---|---|---|---|---|---|
| Dialpad | Business phone, contact center and sales outreach | Connect $15 per user a month; Support $89; both billed annually | — | Quality management (AI CSAT, scorecards) from Support Advanced ($119) or Sell Premium ($79) | Live Coach from Support Advanced ($119) or Sell Advanced ($59) |
| Ender Turing | AI layer on your phone system or contact center | Free plan; $39 per agent a month | Yes: a browser extension records calls in the Dialpad web app | 100% of conversations, accuracy shown per point | Ender Assist, early access, $0.49 per assisted call |
| Level AI | AI QA platform on your contact center | Quote | Yes, listed among its integrations | 100% of calls, chats, emails and bot conversations | Yes |
| RingCentral | Business phone (RingEX) with AI add-ons | $20 per user a month, paid annually; Conversational Intelligence add-on from $60 | Replaces Dialpad | Explainable call scoring in its AI Customer Engagement bundle (quote) | AI Conversation Expert in the same bundle |
| Aircall | Business phone for sales and support teams | $30 per license a month (Essentials), $50 (Professional), billed annually; 3-license minimum | Replaces Dialpad | Every call scored on custom scorecards with the AI Assist Pro add-on ($49 per user a month) | Live prompts and playbooks in AI Assist Pro |
| Nextiva | Business phone and contact center | $15 per user a month (Core); contact center from $75 per agent | Replaces Dialpad | AI-driven quality management with scorecards, in its contact center | Agent Assist: knowledge and suggested responses during the call |
| 8x8 | Business phone and contact center | Quote | Replaces Dialpad | Adaptive quality management in its workforce engagement suite | 8x8 Agent Assist: real-time guidance and next-best actions |
| Talkdesk | Contact center suite | $105 per user a month for voice; quality management in every plan | Replaces Dialpad | Quality management in every plan; 100% of interactions with Interaction & Quality Analytics, an AI add-on | Copilot, an add-on |
Sources, checked October 13, 2026: each vendor's own site (Dialpad, Ender Turing, Level AI, Level AI QA, RingCentral, Aircall, Aircall AI Assist Pro, Nextiva, Nextiva contact center, Nextiva Agent Assist, 8x8, 8x8 Agent Assist, 8x8 workforce engagement, Talkdesk, Talkdesk plans). Prices change; check the vendor's page before you buy.
What Dialpad includes, and why teams look elsewhere
By Dialpad's own pricing, Connect is the business phone: Standard at $15 and Pro at $25 per user a month billed annually ($27 and $35 monthly), with Enterprise by quote. Support, the contact center, runs Essentials at $89, Advanced at $119 and Premium at $149 per user a month billed annually ($109, $145 and $179 monthly). Sell, for outbound sales teams, runs Essentials at $39, Advanced at $59 and Premium at $79. Dialpad offers a 14-day free trial.
Three facts on those pages drive most searches for an alternative:
- Quality management needs a contact center or sales plan. Connect, the business phone, lists real-time transcripts and call summaries; quality management comes with Support Advanced ($119) and Premium ($149), and with Sell Premium ($79), per user a month billed annually.
- Support Essentials does not include it. Essentials, at $89, covers routing, the power dialer and AI transcripts, recaps and sentiment; Live Coach and quality management start with Advanced, $30 more per seat a month.
- No free plan for calls. Dialpad Meetings, its video meetings app, is free to sign up for; Connect, Support and Sell start with a 14-day free trial, after which every seat is paid.
None of these is a reason to leave a phone system your team already uses well. They are reasons to look at what you add on top of it, and what that costs.
Keep Dialpad: add an AI layer
Dialpad keeps the calls, the numbers and the routing. The tools below listen to the conversations and turn them into scores, coaching and reports.
Ender Turing
Ender Turing listens to every conversation and scores it on your own scorecard, so reviewers spend their time on the calls that need a person: critical calls, disputes, calibration and coaching. AutoQA scores 100% of conversations, typically in 95%+ agreement with your own reviewers. The accuracy is shown for every scorecard point, and the accuracy-improvement workflow rewrites point definitions from their reviews.
Across 50+ contact-center deployments, the averages are 100% of calls automatically scored versus a 3–5% manual baseline, +19% customer satisfaction, −15% average handle time, and 68 QA hours saved per specialist per month (case studies). Ender Turing is rated 4.8 out of 5 on G2.
How it connects to Dialpad: the Ender Turing browser extension records calls in the Dialpad web app in stereo, agent and customer on separate channels, and sends each one to your Ender Turing workspace as it ends. Nothing is installed inside Dialpad. Recordings you already keep can be handed over through the API, SFTP or upload. It analyzes calls in any language. The free plan covers up to 5 contact-center agents with no expiry; Team is $39 per agent a month for contact centers, or $59 per user for sales and customer-success teams (pricing). Setup steps: the Ender Turing call recorder.
The review screen: transcript on the left, the scorecard on the right, one click per point. Quality management →
Level AI
Level AI is an AI quality platform for contact centers. It scores 100% of calls, chats, emails and bot conversations, adds real-time agent assist, and lists Dialpad among its integrations. It publishes no prices and sells by quote. It fits a team that wants an enterprise QA platform and is ready for a sales cycle.
Replace Dialpad: another phone system
These replace Dialpad as the system your team calls from.
RingCentral
RingEX, RingCentral's business phone, starts at $20 per user a month paid annually for Core, with Advanced at $25. Conversational Intelligence is an add-on from $60, and its AI Customer Engagement bundle, priced by quote, adds AI Conversation Expert with coaching and explainable call scoring. It fits a team that wants a large phone vendor and buys AI as add-ons. Ender Turing works with RingCentral too: Ender Turing for RingCentral.
Aircall
Aircall prices Essentials at $30 and Professional at $50 per license a month, billed annually, with a minimum of 3 licenses; Enterprise is by quote, for 25 licenses or more. Professional adds AI call summaries and conversation intelligence, the power dialer and live monitoring. The AI Assist Pro add-on, $49 per user a month billed annually, scores every call on custom scorecards and shows live prompts during the call. It fits small sales and support teams that want a phone tied closely to their CRM. The Ender Turing extension records calls in the Aircall web phone.
Nextiva
Nextiva's Core plan starts at $15 per user a month with annual small-business pricing, Engage at $25, and its contact center from $75 per agent a month. The contact center offers AI-driven quality management with scorecards, and Agent Assist surfaces knowledge and suggested responses during the call; the pricing page does not tie either to a plan. It fits a small business that wants phone, messaging and a contact center from one vendor.
8x8
8x8 sells its business phone, 8x8 Work, and its contact center by quote. The contact center includes 8x8 Agent Assist, with real-time guidance and next-best actions, and a workforce engagement suite with adaptive quality management, workforce management and interaction analytics. It fits a team that wants phone and contact center on one contract with an enterprise sales process. The Ender Turing extension records calls in 8x8 workspaces and 8x8 meetings.
Replace Dialpad: a contact center suite
Talkdesk
Talkdesk prices voice from $105 per user a month, with quality management in every plan; Interaction & Quality Analytics, which analyzes 100% of interactions, and Copilot, its live assist, are AI add-ons. It fits a support team that has outgrown a phone system and wants quality management included rather than bought separately. Ender Turing works with Talkdesk through the same extension: Ender Turing for Talkdesk. For a wider list of contact center suites, see our Talkdesk alternatives and Five9 alternatives.
How to choose
- Your team likes Dialpad and the gap is quality: keep it and add an AI layer. Compare whether each tool scores every conversation, shows its accuracy against your reviewers, and publishes its price.
- You want everything from one vendor: Dialpad Support Advanced, at $119 per user a month billed annually, or Premium, at $149 with workforce management.
- You want a cheaper or simpler phone: RingCentral, Aircall or Nextiva. Check what each charges for AI before you compare seat prices.
- You run a support queue, not just a phone line: Talkdesk or 8x8, or keep Dialpad Support.
- You want to start free: Ender Turing's free plan covers up to 5 agents with no expiry, on top of whatever phone your team uses.
Switching from Dialpad quality management to Ender Turing
- What stays: Dialpad keeps your numbers, routing and calls, on the plan you have, and your scorecard stays yours. The Ender Turing browser extension records calls in the Dialpad web app, agent and customer on separate channels, and sends each one as it ends; nothing is installed inside Dialpad.
- What changes: every call is scored on your scorecard from the first calls, not a sample, with the accuracy against your reviewers shown for every point; required lines are checked on every call; EnderGPT answers questions across all your calls, in any language; the same scorecard covers calls from Zoom, Google Meet or Microsoft Teams through the same extension.
- What it costs against Dialpad: Dialpad includes quality management from Support Advanced, at $119 per user a month billed annually, $30 more than Essentials, and in Sell Premium at $79; Connect, its business phone, does not list it. Ender Turing's Team plan, with speech analytics and AutoQA on every conversation at any volume, is $39 per agent a month for contact centers, or $59 per user for sales and customer-success teams, with no per-evaluation charge. The free plan covers up to 5 contact-center agents, or 3 users on a sales or customer-success team.
- How to switch without risk: turn Ender Turing on for the same calls your reviewers score today, compare its scores with theirs point by point, and move when the numbers agree; nothing changes in Dialpad until then.
FAQ
Who is Dialpad's biggest competitor?
For business phone systems: RingCentral, Aircall, Nextiva and 8x8. For contact centers, suites such as Talkdesk. For conversation analytics and quality, AI platforms that work on top of Dialpad: Ender Turing and Level AI.
Does Dialpad have a free version?
For meetings, yes: Dialpad Meetings is free to sign up for. For calls, no: Connect, Support and Sell come with a 14-day free trial, after which Connect starts at $15 per user a month billed annually and Support at $89. Ender Turing has a free plan with no expiry for up to 5 contact-center agents, and its extension records calls made in the Dialpad web app.
Which is better, Dialpad or RingCentral?
They are priced close together for a business phone: Dialpad Connect from $15 and RingCentral RingEX from $20 per user a month, both billed annually. The difference is where AI sits. Dialpad builds it into its plans, with quality management from Support Advanced and Sell Premium; RingCentral sells Conversational Intelligence as an add-on from $60. Ender Turing works with both through its browser extension, with the same scorecards on every call.
Does Ender Turing replace Dialpad?
No. Dialpad keeps the calls and the numbers; Ender Turing does the listening and the analysis. It scores every call against your own scorecard and required lines, in any language, and turns the findings into coaching queues, automations and executive boards (quality management).