Welcome to the forefront of customer service and sales innovation. Real-time pattern detection, predictive models, and customizable dashboards — the tools that decode complex behaviors, anticipate customer needs, and guide agents toward optimal interactions.
Behavior Analytics goes beyond what was said — it analyzes how conversations unfold, what patterns separate top performers, and what's about to happen next.
Find the recurring behaviors hidden in thousands of conversations. Hesitation, frustration, buying intent, churn-risk language — flagged automatically, with the timestamps that prove it.
Your best agent closes 3× more upsells than average. What do they say differently in the first 90 seconds? Behavior Analytics extracts the exact phrases, tonality patterns, and conversation structures that separate top performers from the rest — and turns them into a coachable playbook.
Models trained on your conversations predict the things that matter before they happen — conversion probability, churn risk, escalation likelihood, repeat-contact probability — so coaching, retention, and pricing teams can intervene at the right moment.
Real-time guidance for agents during calls — not after. Customizable dashboards for supervisors that surface the patterns and predictions specific to your business outcomes, not generic vendor metrics.
Advanced technology is the key to growing highly engaged customers. Four outcomes you should expect from Behavior Analytics within the first quarter.
Spot the patterns hiding across thousands of conversations — emerging customer pain points, agent behaviors that drive outcomes, and the early signals of churn that vanish in 2% sampling.
Roadmap to operational excellence. Predictive routing, real-time agent guidance, and behavior-based coaching plans cut handle time and lift first-call resolution.
Stop reacting. Predictive models flag churn risk, escalation likelihood, and dissatisfaction before calls escalate — giving retention and ops teams a window to act.
Streamline agent performance with behavior-led coaching. Replicate top-performer patterns across the team — without spending hours hunting for great calls.
While the agent is still on the call, Behavior Analytics is matching what's happening against your patterns and your top-performer playbook — and quietly surfacing the next best move on the agent's screen.
Below: a real-style example of an agent screen during an inbound call. Orange annotations are what Behavior Analytics writes to the agent's panel as the conversation unfolds.
Three perspectives from operators running Ender Turing in production today.
"Just had to give a big shoutout for Ender Turing's behavior analytics tool. It's been a total game-changer for our call center. The behavior-analytics module digs deep into customer behavior, and it's like having a superhero sidekick for better decision-making. Our call center is running smoother than ever — Ender Turing is our go-to in the call-center world, making work a whole lot more awesome."
"Ender Turing's solution is very user-friendly and easy to use on a daily basis. They have implemented a few new solutions allowing us to automate analyses, create a knowledge base, and training slots. Despite a long time of cooperation, ET is focused on their customers — a platform that exceeds expectations."
"The best thing in ET is the incredible level of automation. During several months we have been transforming routine tasks from manual to automatic schedule. Especially I like the possibilities to work with data — now I can analyze any information almost immediately. Before ET we needed a lot of time for the same analysis."
Pre-built connectors for telephony, CRM, helpdesk and BI — Behavior Analytics starts producing patterns on day one.
Picked from real onboarding conversations. If your question isn't here, send it our way — we answer within one business day.
30-minute call where we'll connect a sample of your calls and show you live pattern detection, top-performer extraction, predictive scoring, and the agent-guidance panel — running on your data, in your language.