For Healthcare Contact Centers

Revolutionize your healthcare contact centers with Generative AI

Speech Analytics is a game-changer for call and contact centers aiming to harness the true potential of every conversation. Our technology dives into speech, emotion and intent nuances — turning each interaction into a rich data source.

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G2 ★★★★★ 5/5 on G2 · trusted by healthcare leaders
Ender Turing dashboard for healthcare contact centers
Start to win with Ender Turing

Advanced technology is the key to growing highly engaged customers

The future belongs to Generative AI Behavior Analytics. Built for healthcare contact centers that want measurable outcomes.

Greater understanding

Implement speech analytics in your call center to surface what patients really need from every conversation.

Enhance efficiency

A clear roadmap to operational excellence powered by behavior analytics across every channel.

Anticipate & resolve

Empower your call center with AI speech analytics that flag risks and opportunities in real time.

Boost service excellence

Streamline agent performance with time-efficient speech analysis and automated coaching loops.

Conversation insights
Automated call transcription 100%
Positive sentiment 88.7%
Average CSAT 4.1 / 5
Call categorization coverage96%
Average handle time −18%
What you get

Empower your sales, marketing and customer service

Four core capabilities that turn voice and chat into measurable patient experience.

  • 01Automated call transcriptionConverts voice to text for easier analysis of every customer interaction.
  • 02Sentiment analysisDetects emotions and sentiments to gauge customer satisfaction and agent performance.
  • 03Call categorizationIdentifies key subjects and terms to focus on prevalent issues or trends.
  • 04Operations analyticsReal-time insights that drive better decisions and elevate the patient experience.

Ender Turing's behavior analytics tool has been a total game-changer for our call center. The module digs deep into customer behavior — it's like having a superhero sidekick for better decision-making. Our call center is running smoother than ever. Ender is flexible and lets us do our own thing. Customization for the win. Their support team is always quick, friendly and ready to jump in when we need help.

MW
Mariusz W.
Healthcare contact center lead

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Frequently asked questions

Everything you need to know about Ender Turing

How do I connect Ender Turing to my CRM software?+
Ender Turing integrates with major CRM and contact center platforms via secure APIs and pre-built connectors — typically configured in days, not weeks.
How long does it take to get to business value?+
Most customers see actionable insights within the first two weeks. Full rollout, including coaching workflows and automation, usually completes in 4–6 weeks.
When should I start using Ender Turing?+
As soon as you want measurable improvements in CSAT, handle time and agent performance — onboarding is guided and fully supported by our in-house experts.

Ready to get started?

In-person onboarding is a part of our partnership with you. Our in-house experts are available 24/7 — including weekends and holidays.

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