2020 · Founded
A product-focused AI startup building conversation intelligence: voice and chat analytics on the volume contact centers actually run, not on QA samples.
Read more →Ender Turing is an AI-first conversation intelligence platform: it listens to every call, chat and meeting in any language, runs the analysis and QA on each conversation in seconds, answers questions about them the way ChatGPT does, learns topics and quality criteria with measured accuracy, automates the operations around a contact center or a sales and customer-success team, and puts the results on executive boards — from the agent's call to the C-level decision. Built for contact centers, AI voice agents, and small sales and customer-success teams.
The original wager: speech and language models had crossed the line where the tedious parts of contact-center work — transcribing, classifying, scoring, evaluating — could be done at the volume a contact center actually runs, not on a sample. We did not grow by hiring fast. We grew by getting the platform into real production at real customers — OTP Bank, UNIQA Insurance Group, Aventus, USG, Nova Pay, Dila Medical Lab, Fozzy Group, Dobrobut — and each deployment forced it to handle another language, another integration stack, another regulator. Today a focused team across six countries designs, ships and maintains the platform end to end. Global footprint. Real customers. Real production load.
A product-focused AI startup building conversation intelligence: voice and chat analytics on the volume contact centers actually run, not on QA samples.
Read more →Accepted to the MIT Enterprise Forum CEE accelerator — the first conversation-AI company in the program — and awarded its Poland Prize.
Read more →Winner of the Latitude59 pitch competition, with a €200,000 EstBAN investment; a MassChallenge alumni company through its U.S. Early-Stage program — the accelerator TIME and Statista ranked #2 in the US in 2026; one of 12 startups in OTP's Startup Booster Program. First enterprise customers in production: banks, insurance groups and consumer-finance lenders.
Read more →First SOC 2 examination, with a clean Type 2 report announced in January 2024. Winner of the VDS 2023 international startup competition, a Bronze A' Design Award for UX design and a Top 50 place at the Big Bang Startup Challenge; the Jtel and Aircall partnerships are announced at the turn of the year.
Read more →LLM-powered analysis, summaries and the autonomous AI quality specialist (Ender) ship to production; customers move from sample-based QA to full-coverage scoring.
Read more →Ender Assist for real-time help during the call, the AI analyst you can ask anything, and the browser extension for WebRTC platforms are in production — and the platform is available to almost any customer-facing team, not only large enterprises: a free plan for up to 5 agents, with some functional limits. The team works from Estonia, Austria, Spain, Ukraine, Armenia and the United States, and is hiring for the next phase.
Read more →Nothing here is self-declared: every line is a public record by the organizer, the jury or the review platform, registered in our claims file with the date it was checked.
Every function below is documented in the Help Center — the same source our pages and our answers to buyers use.
Production speech recognition today covers English, Spanish, Portuguese, French, German, Polish, Ukrainian, Arabic, Chinese, Japanese and more; a language we do not run yet is added on request or connected through your own engine.
Documentation ↗Conversations classified by topic and scored on your own criteria, with the agreement against your reviewers measured and improved in the product.
Documentation ↗Ask questions about your conversations the way you would ask ChatGPT; answers cite the calls they came from.
Documentation ↗Automations around the operation: alerts, reports, coaching material and follow-ups triggered by what was said.
Documentation ↗The results on executive boards, from the agent's call to the decision.
Documentation ↗Documented apps for the major contact-center platforms, a browser extension for browser-based calls, REST API, SFTP and upload.
Documentation ↗Sales has dashboards. Engineering has observability. Marketing has attribution. Customer-facing teams deserve the same — not spreadsheet samples and gut feel, but the full picture, automated, in their language and on their volume.
Team leads and QA specialists are the primary users. A feature that looks good in a deck but does not help on a Monday morning does not ship.
Every score comes with receipts: the playback moment, the matched criterion and the reasoning. No black boxes for the people whose decisions depend on it.
Speech recognition, topics and scoring are built to work in any language a customer runs, not retrofitted for one market.
Time to first value is the metric we watch: managed scorecards and templates are installed from the start, so auto-scoring begins with the first calls that come in — connect a platform or upload recordings, nothing to build first. Business-plan contact centers add dedicated implementation engineers for connectors and their own scorecards.
Published results come from the customer's own measurement, with the baseline named. Where a number is not the customer's, it is not on the page.
The roadmap is shaped in customer conversations — roadmap reviews are open to any customer who wants to push back.
The Ender Turing AI Research Lab is where the platform's methods come from: speech recognition, spoken-language identification, speech emotion recognition across languages, natural language processing and large language models — published, peer-reviewed, and shipped into production. Every release is still benchmarked the way a paper would be: on measured accuracy, per language, against a baseline.
Founder and head of the Ender Turing AI Research Lab; PhD, 2025. Published research on automatic speech recognition, speech emotion recognition across languages, spoken-language identification and natural language processing — the problems the platform solves in production today.
Every engineer ships to production, talks to customers and owns systems end to end — no specialists hidden three layers deep. Remote-first across six countries on three continents, with time zones chosen to cover our customers' business hours in the Americas and beyond. US line: (920) 671-8673.
The services that process conversations at production volume: Python, FastAPI, PostgreSQL, OpenSearch, Kubernetes.
The real-time analytics application: Vue 3, TypeScript, WebSocket streaming and charting.
Speech recognition, LLM-powered analysis, multilingual NLU, and the runtime behind Ender, the AI quality specialist.
Onboarding, account management and business analysis — the bridge between customers and the product.
Pilots from kickoff to measured value; integrations with the customer's telephony and CRM.
First- and second-line support across the platform, plus the back office that keeps contracts and documentation flowing.
Hiring engineers, customer success and operations: open roles. Legal entity: Ender Turing OÜ, Tallinn, Estonia — see the Privacy Notice and Data Security.
Connect the platform you run or upload a week of recordings. Every conversation analyzed in seconds; ask it anything. Free plan with no expiry.