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About Ender Turing

The conversation intelligence platform banks, insurers and customer-facing teams run in production.

Ender Turing is an AI-first conversation intelligence platform: it listens to every call, chat and meeting in any language, runs the analysis and QA on each conversation in seconds, answers questions about them the way ChatGPT does, learns topics and quality criteria with measured accuracy, automates the operations around a contact center or a sales and customer-success team, and puts the results on executive boards — from the agent's call to the C-level decision. Built for contact centers, AI voice agents, and small sales and customer-success teams.

  • 2020Founded as a product-focused AI company
  • 6Countries the team works from, on three continents
  • 8+Enterprise customers in production
  • 100%Of conversations analyzed — not a sample
Our story

Founded in 2020 as a product-focused AI company — grown by going into production.

The original wager: speech and language models had crossed the line where the tedious parts of contact-center work — transcribing, classifying, scoring, evaluating — could be done at the volume a contact center actually runs, not on a sample. We did not grow by hiring fast. We grew by getting the platform into real production at real customers — OTP Bank, UNIQA Insurance Group, Aventus, USG, Nova Pay, Dila Medical Lab, Fozzy Group, Dobrobut — and each deployment forced it to handle another language, another integration stack, another regulator. Today a focused team across six countries designs, ships and maintains the platform end to end. Global footprint. Real customers. Real production load.

2020 · Founded

A product-focused AI startup building conversation intelligence: voice and chat analytics on the volume contact centers actually run, not on QA samples.

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2021 · MIT Enterprise Forum CEE

Accepted to the MIT Enterprise Forum CEE accelerator — the first conversation-AI company in the program — and awarded its Poland Prize.

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2022 · Latitude59, MassChallenge, enterprise

Winner of the Latitude59 pitch competition, with a €200,000 EstBAN investment; a MassChallenge alumni company through its U.S. Early-Stage program — the accelerator TIME and Statista ranked #2 in the US in 2026; one of 12 startups in OTP's Startup Booster Program. First enterprise customers in production: banks, insurance groups and consumer-finance lenders.

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2023 · SOC 2 and recognition

First SOC 2 examination, with a clean Type 2 report announced in January 2024. Winner of the VDS 2023 international startup competition, a Bronze A' Design Award for UX design and a Top 50 place at the Big Bang Startup Challenge; the Jtel and Aircall partnerships are announced at the turn of the year.

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2024 · Generative AI

LLM-powered analysis, summaries and the autonomous AI quality specialist (Ender) ship to production; customers move from sample-based QA to full-coverage scoring.

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2026 · Open to almost any team

Ender Assist for real-time help during the call, the AI analyst you can ask anything, and the browser extension for WebRTC platforms are in production — and the platform is available to almost any customer-facing team, not only large enterprises: a free plan for up to 5 agents, with some functional limits. The team works from Estonia, Austria, Spain, Ukraine, Armenia and the United States, and is hiring for the next phase.

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Recognition

Awards, competitions and programs — each one linked to its source.

Nothing here is self-declared: every line is a public record by the organizer, the jury or the review platform, registered in our claims file with the date it was checked.

  • 2026
    MassChallenge ranked #2 US accelerator by TIME and Statista — Ender Turing is a 2022 alumni company. TIME ↗
  • 2026
    Rated 4.8/5 on G2, checked September 2026. G2 ↗
  • 2023
    Winner, Valencia Digital Summit international startup competition. vds.tech ↗
  • 2023
    Top 50, Big Bang Startup Challenge by ITU Çekirdek. itucekirdek.com ↗
  • 2023
    First SOC 2 examination; clean Type 2 report announced January 2024. News ↗
  • 2022
    A' Design Award, Bronze — Interface, Interaction and User Experience Design, 2022–23 edition. adesignaward.com ↗
  • 2022
    Winner, Latitude59 pitch competition — €200,000 EstBAN investment. latitude59.ee ↗
  • 2022
    MassChallenge U.S. Early-Stage program. AIN.ua ↗
  • 2022
    OTP Startup Booster Program, fifth edition — one of 12 startups selected from 265 applicants in 55 countries. otpgroup.info ↗
  • 2021
    MIT Enterprise Forum CEE accelerator — first conversation-AI company in the program — and its Poland Prize. Baltic Times ↗
What we build

One platform, from the agent's call to the C-level decision.

Every function below is documented in the Help Center — the same source our pages and our answers to buyers use.

Speech recognition in any language

Production speech recognition today covers English, Spanish, Portuguese, French, German, Polish, Ukrainian, Arabic, Chinese, Japanese and more; a language we do not run yet is added on request or connected through your own engine.

Documentation ↗

Topics and AutoQA with measured accuracy

Conversations classified by topic and scored on your own criteria, with the agreement against your reviewers measured and improved in the product.

Documentation ↗

EnderGPT

Ask questions about your conversations the way you would ask ChatGPT; answers cite the calls they came from.

Documentation ↗

Enders — automations

Automations around the operation: alerts, reports, coaching material and follow-ups triggered by what was said.

Documentation ↗

C-level boards

The results on executive boards, from the agent's call to the decision.

Documentation ↗

Integrations and API

Documented apps for the major contact-center platforms, a browser extension for browser-based calls, REST API, SFTP and upload.

Documentation ↗
Our mission

Give the teams that talk to customers the same operational clarity the rest of the business takes for granted.

Sales has dashboards. Engineering has observability. Marketing has attribution. Customer-facing teams deserve the same — not spreadsheet samples and gut feel, but the full picture, automated, in their language and on their volume.

01

Build for the floor, not the boardroom

Team leads and QA specialists are the primary users. A feature that looks good in a deck but does not help on a Monday morning does not ship.

02

Show your work

Every score comes with receipts: the playback moment, the matched criterion and the reasoning. No black boxes for the people whose decisions depend on it.

03

Any language, by design

Speech recognition, topics and scoring are built to work in any language a customer runs, not retrofitted for one market.

04

From the first call

Time to first value is the metric we watch: managed scorecards and templates are installed from the start, so auto-scoring begins with the first calls that come in — connect a platform or upload recordings, nothing to build first. Business-plan contact centers add dedicated implementation engineers for connectors and their own scorecards.

05

Real numbers, not marketing math

Published results come from the customer's own measurement, with the baseline named. Where a number is not the customer's, it is not on the page.

06

Customers are co-builders

The roadmap is shaped in customer conversations — roadmap reviews are open to any customer who wants to push back.

Ender Turing AI Research Lab

Research that ships to production.

The Ender Turing AI Research Lab is where the platform's methods come from: speech recognition, spoken-language identification, speech emotion recognition across languages, natural language processing and large language models — published, peer-reviewed, and shipped into production. Every release is still benchmarked the way a paper would be: on measured accuracy, per language, against a baseline.

Ievgen Iosifov, PhD

Founder and head of the Ender Turing AI Research Lab; PhD, 2025. Published research on automatic speech recognition, speech emotion recognition across languages, spoken-language identification and natural language processing — the problems the platform solves in production today.

  • 2024Accuracy improvement of spoken language identification system for close-related languages
  • 2022Transferability evaluation of speech emotion recognition between different languages
  • 2022Prototyping methodology of end-to-end speech analytics software
  • 2021Automated pipeline for training dataset creation from unlabeled audios for automatic speech recognition
  • 2021Analysis of automatic speech recognition methods
  • 2020Sentence segmentation from unformatted text using language modeling and sequence labeling approaches
How the team is shaped

Six disciplines, end-to-end ownership.

Every engineer ships to production, talks to customers and owns systems end to end — no specialists hidden three layers deep. Remote-first across six countries on three continents, with time zones chosen to cover our customers' business hours in the Americas and beyond. US line: (920) 671-8673.

Backend and platform

The services that process conversations at production volume: Python, FastAPI, PostgreSQL, OpenSearch, Kubernetes.

Full-stack and frontend

The real-time analytics application: Vue 3, TypeScript, WebSocket streaming and charting.

AI and speech pipelines

Speech recognition, LLM-powered analysis, multilingual NLU, and the runtime behind Ender, the AI quality specialist.

Customer success

Onboarding, account management and business analysis — the bridge between customers and the product.

Project and implementation

Pilots from kickoff to measured value; integrations with the customer's telephony and CRM.

Operations and support

First- and second-line support across the platform, plus the back office that keeps contracts and documentation flowing.

Hiring engineers, customer success and operations: open roles. Legal entity: Ender Turing OÜ, Tallinn, Estonia — see the Privacy Notice and Data Security.

Free for up to 5 agents

See what we build, on your own conversations.

Connect the platform you run or upload a week of recordings. Every conversation analyzed in seconds; ask it anything. Free plan with no expiry.