Speech analytics
“What are customers calling about, and what changed this week?”
Every conversation transcribed, categorized by topic, searchable and measured — CSAT, silence, script adherence — seconds after it ends.
Platform · AI-first conversation intelligence
The AI-first conversation intelligence platform for contact centers: every call, chat and meeting analyzed in seconds. Ask it anything.
Ender Turing is an AI-first conversation intelligence platform: it listens to every call, chat and meeting in any language, runs the analysis and QA on each conversation in seconds, answers questions about them the way ChatGPT does, learns topics and quality criteria with measured accuracy, automates the operations around a contact center or a sales and customer-success team, and puts the results on executive boards — from the agent's call to the C-level decision. Built for contact centers, AI voice agents, and small sales and customer-success teams.
Six capabilities, one set of conversations
Each one answers a question a manager asks every week.
Same transcripts, same scores, same boards — the capabilities are views on one workspace, not modules to buy.
Quality management
“How good was every call — not the 3% we sampled?”
AutoQA scores 100% of conversations on your own scorecard and shows its accuracy against your reviewers for every point.
Behavior analytics
“Where did the call turn, and which agents carry the pressure?”
Satisfaction and tension from the first minute to the last, intent, repeat contacts — per agent and per topic.
Agent management
“What should each agent do differently next week?”
Each agent's own dashboard, playlists of the calls to learn from, training plans with quizzes, a weekly coaching note written by EnderGPT.
Ender, the AI QA specialist
“Can we stop hiring for the backlog?”
The colleague that listens to everything: scores, categorizes, summarizes, escalates the exceptions and prepares the coaching material.
Agent assist · early access
“Can the agent get help during the call, not after it?”
Ender Assist puts the right script, answer or reminder on the agent's screen while the customer is still talking.
How it works
Connect, analyze, ask.
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Connect what you already have
A documented app or connector (Genesys Cloud, Five9, Zendesk, Fireflies, GoHighLevel), the browser extension that records browser calls on 18 platforms, or the REST API, SFTP and upload. Nothing is written back. Integrations →
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Every conversation analyzed in seconds
Transcript, summary, topic, scorecard score, tags, metrics — for every call, chat and email, in any language, as it ends. Standard templates for your case are installed on sign-up. Templates library ↗
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Ask it anything — and let it act
Chat with EnderGPT answers questions with the calls cited; scheduled chats and reports arrive per team or per agent; Enders turn a finding into an action; C-level boards put quality next to volume. Chat with EnderGPT ↗
Numbers we've helped customers move
What changes when every conversation is analyzed.
- 100%Calls automatically scored (vs. 3–5% manual baseline)Quality coverage
- +19%Average lift in customer satisfactionCSAT
- −15%Reduction in average handle timeAHT
- 68hQA hours saved per specialist per monthProductivity
Averages across our contact-center deployments — each customer's own numbers are in the case studies. Case studies →
In the product
What a manager sees.
Product screenshots — dashboards and analyses from the platform, not illustrations.
Platform FAQ
What buyers ask about the platform.
What is a conversation intelligence platform?
Software that turns every customer conversation — calls, chats, meetings, emails — into structured, searchable data: transcripts, topics, scores, metrics, summaries, and answers to questions asked in plain language. Ender Turing is built AI-first: the analysis and the quality scoring run on every conversation in seconds, learn from your own reviewers, and feed dashboards, executive boards, automations and coaching.
Is Ender Turing an AI call center software or a layer on top of one?
A layer on top. Ender Turing is not a dialer, a telephony platform or a CCaaS: it connects read-only to the platform you already run — Genesys Cloud, Five9, NICE CXone, Talkdesk, Amazon Connect, Zendesk, GoHighLevel and others — or records browser calls with its extension, and adds the intelligence: analytics, quality scoring, coaching, automations, executive boards. You keep your telephony; nothing is written back into it.
How is it different from Gong-style conversation intelligence?
Gong and its peers were built for sales meetings and deals. Ender Turing was built for the contact center — hundreds of short calls a day, scorecards, compliance lines, CSAT, agent pressure, team leads coaching dozens of agents — and then extended to sales and customer-success teams. Free plan and transparent per-seat pricing instead of an enterprise quote.
How is it different from Verint, NICE or CallMiner?
Three things you can check: a free plan and per-seat pricing rather than an enterprise contract; generative answers — you ask the week a question and get an answer with the calls cited — instead of building queries; and accuracy that is measured on your own calls against your own reviewers and shown per point, for topics and for scorecards alike.
Which languages does it support?
Any language. English, Spanish, Portuguese, French, German, Polish, Ukrainian, Arabic, Chinese, Japanese and more run in production; any other is added on request or connected through your own speech-recognition engine.
How long does it take to get value?
The first conversations come back transcribed, categorized and scored the same day you connect a platform or upload recordings; standard templates for your case are installed on sign-up. Calibrating scorecards takes a few review sessions, with the accuracy visible while it happens. The Business plan adds implementation engineers who set up connectors and scorecards with you.
What does it cost?
A free plan with no expiry — up to 5 agents, 100 calls per agent a month, calls up to 10 minutes. Team is $39 per agent per month with no limits; Business ($79) adds executive boards, scheduled reports, connectors and implementation engineers; Enterprise adds private cloud or on-premise deployment. Sales and customer-success teams have their own plans on the same page.
Is it secure?
Ender Turing has completed a SOC 2 Type II examination and handles data in a GDPR-compliant way on every plan; Enterprise adds private cloud or on-premise deployment. Anonymization redacts configured sensitive words in transcripts and masks the matching audio; Roles decide who can open which team's conversations.
Security, hosting regions, sub-processors and response times are documented on the Data Security page; SOC 2 Type II examination completed.
Free for up to 5 agents
See your own conversations analyzed this week.
Sign up, connect a platform or upload recordings — the first calls come back transcribed, categorized and scored the same day.