Your criteria on every call
Scorecards carry your quality criteria; AutoQA answers them on 100% of calls, with the accuracy of each point against your reviewers shown and improved from their reviews.
Zendesk integration · App Marketplace app
Zendesk integration: every call analyzed and scored. Agents change nothing.
Two apps in the App Marketplace connect read-only through Zendesk sign-in: the Zendesk app imports support tickets with their comments, and the Zendesk Chat app imports chats. The Ender Turing browser extension records Zendesk Talk calls in stereo in the agent workspace, on any zendesk.com subdomain.
SetupAbout 15 minutes
- Install the Zendesk app, the Zendesk Chat app or both
From the App Marketplace, install the Zendesk app for support tickets or the Zendesk Chat app for chats, enter your Zendesk subdomain and sign in to Zendesk; access is read-only. Tickets with an assigned agent sync into Conversations with their comments, chats with their messages; the Zendesk app can also map your CSAT and campaign fields. Apps ↗
- Enable Zendesk Talk under "Services to record"
In Ender Turing, open Apps → your WebRTC installation → Update settings, tick Zendesk Talk in "Services to record" and save. The setting applies to the whole organization and takes effect without reinstalling anything. Apps guide ↗
- Install and connect the extension on each agent workstation
Chrome or Microsoft Edge, ad-blocking and privacy extensions off. The agent installs the Ender Turing call recorder, logs in as themselves and clicks Connect — the icon turns green. Their administrator adds the agent's email in Ender Turing first. Extension guide ↗
Coverage: Support tickets through the Zendesk app and chats through the Zendesk Chat app (marketplace apps); Zendesk Talk calls in the Zendesk agent workspace (any zendesk.com subdomain) through the browser extension.
On top of Zendesk
What the manager sees that Zendesk can't show.
Zendesk knows a call happened and how long it lasted. Ender Turing knows what happened inside it — on every call, not a sample, in any language.
Stages, topics, required lines
Topics classify each call by what happened and which stage it reached; Funnels show the drop-off; Compliance rules score the lines that must be said, 0–100% per call.
Ask the week a question
Chat with EnderGPT answers "what stopped us this week?" with citations to the exact calls; Scheduled chats send the same question every Monday, per team or per agent.
Alerts, not reports
Enders (automations) turn a finding into an action: a call reaches a decision-maker → notify the manager; a required line is missing → add the call to a reviewer's queue. In-app and by email.
Coach from the calls that worked
Pin the calls that converted into Playlists, assign them with Training plans, and let each agent see their own scores and feedback on My Dashboard.
One board per team, client or campaign
The Dashboard filters by team, campaign and agent; C-Level Boards put quality next to volume for the executive; Roles decide who sees which team.
Post-call analysis: Ender Turing works after each call ends. It is not a dialer, a CRM or a replacement for Zendesk, and it does not write to your Zendesk data. Guides: Apps ↗ · Extension guide ↗
Zendesk FAQ
What Zendesk teams ask before connecting.
Does Ender Turing read Zendesk tickets and chats as well as calls?
Yes. The Zendesk app imports support tickets with their comments, the Zendesk Chat app brings chats in, and the browser extension records Zendesk Talk calls in stereo in the agent workspace; all of them are scored on the same scorecards, tagged with the same topics and answerable through EnderGPT.
Does it write anything back into Zendesk tickets?
No — the apps read. Scores, summaries and topics live in Ender Turing, where the manager works across every channel; the REST API and CRM connector exist for teams that want summaries delivered elsewhere.
Do agents have to change how they work in Zendesk?
No. Agents keep taking and making calls in Zendesk exactly as before. The Ender Turing extension records in the background once it is connected; nothing moves to another screen, and nothing is written back into Zendesk.
Is there a free plan?
Yes, with no expiry: up to 5 agents, 100 calls per agent a month, calls up to 10 minutes, with the standard templates. Team is $39 per agent per month with no limits; Business adds executive boards, scheduled reports, connectors and implementation engineers.
Is it secure, and what about languages?
Ender Turing is SOC 2 Type II audited and handles data in a GDPR-compliant way on every plan; Enterprise adds private cloud or on-premise deployment. It works in any language your customers speak.
Security, hosting regions, sub-processors and response times are documented on the Data Security page; SOC 2 Type II audited, the latest report available under NDA.
Ender Turing also connects to Genesys Cloud, Five9, NICE CXone, Talkdesk, Amazon Connect, Twilio, RingCentral, Fireflies.ai, HubSpot, Pipedrive, Attio, GoHighLevel and the browser call recorder; every option is on the integrations page.
Free for up to 5 agents
See your own Zendesk calls in Ender Turing.
Sign up, connect, and get this week's calls analyzed instead of listening to them. Upgrade when the floor or the volume grows.