Call center coaching software that starts from every call — not from the three someone remembered.

Software that turns quality scores, metrics and coaching into one loop per agent: where each agent stands, which calls to learn from, what to train next, and whether it worked on the following calls. In Ender Turing that loop is My Dashboard for the agent, playlists and training plans for the team lead, and dashboards and boards for the manager — all fed by scores from 100% of conversations.

Software that measures how each agent handles customer conversations and turns the result into improvement. In a contact center that means quality scores per scorecard and point on every call rather than a sample, each agent's own dashboard and trend, and the coaching that follows — playlists of the calls to learn from, training plans with quizzes, and a weekly coaching note per agent written by EnderGPT. Ender Turing runs that loop on the platform you already use.

Yes. A scheduled chat of the "for agent" type asks EnderGPT your question on a schedule — every Monday, say, "summarize this agent's week: what went well, the three moments to improve, with the calls" — and produces a separate generative report for each target agent or team from that agent's own conversations. The team lead reviews, the agent gets specific material every week, and nobody writes it by hand.

The conversation moves from the sample to the skill. Instead of arguing about the three calls the lead happened to hear, agent and lead look at the same scores across every conversation, open the exact moments behind them, and put the good ones in a playlist. Improvement is then measured on next week's scores, not on impressions.

Yes. My Dashboard shows each agent their average quality score, latest scores by scorecard and point, scores over time, reviewed conversations with supervisor feedback, and assigned training. Agents can dispute a scored point; the reviewer approves, voids or partially approves.

Yes. Store documents, audio, video and images in EnderDrive; bundle them with playlists and quizzes into skills; assemble skills into a training plan with a due date; assign it to new agents and track progress and quiz results per agent. The same plan carries a new script or a new product to the whole floor.

Through the loop, not the report: the score shows the gap per criterion, the playlist shows what good sounds like, the training plan and quiz close the gap, and the next week's scores show whether it closed. Enders automate the hand-offs — a failing call to the reviewer's queue, a critical miss to the manager — so nothing waits for the monthly meeting.

Yes. The same dashboards, playlists and training plans serve a sales or customer-success team of three; the free plan covers up to 3 users with no expiry. Sales teams usually start from the calls that converted as the first playlist.

Quality scores per scorecard and per point, score trends over time, conversation volume and duration, silence share, longest monologue, holds, response and waiting time, tags and topics per agent, script adherence from compliance rules, and CSAT or NPS where your platform supplies them — filterable by team, campaign and period.

A free plan and transparent per-seat pricing instead of an enterprise quote; the accuracy of the automated scores shown per point against your own reviewers; and an agent-facing dashboard, playlists and training plans included rather than sold as separate modules. It connects read-only to the platform you already run and works in any language.

Read the CallMiner vs Verint vs Medallia comparison →

Yes, with no expiry: up to 5 agents, 100 calls per agent a month, calls up to 10 minutes, with the standard scorecards and dashboards. Team is $39 per agent per month with no limits; Business adds executive boards, scheduled reports, connectors and implementation engineers.