Meet Ender, the AI Quality Assurance Specialist who will join your QA team and help it shine!
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Medical appointment unavailability incurs an 8% revenue loss. The Ender Turing contact center software enables tracking demand for various health care services. Compare your offerings and adjust schedules accordingly to meet patients’ needs. Open new ways to improve the healthcare system with your data.
Erratic patient demand causes disruption, swinging between slow periods and overwhelming overbooking. The Ender Turing platform tracks real-time demand for medical services down to minute details, such as the number of patients requesting specific services, appointment requests for particular doctors, and reasons for unfulfilled bookings. Collect the data to optimize access and patient satisfaction while minimizing wait times.
The healthcare industry needs digital solutions to leverage patient satisfaction. Implementing call categorization and tracking the reasons why the appointment wasn’t made is an alternative way to improve the health experience of the patients, making it possible to save repeat customers and attract new ones.
An immediate automatic call and chat wrap-up after scheduling an appointment or after nurse triage service enhances the customer experience and agent experience. It enables rapid information sharing within the organization. Call details are instantly accessible in the CRM or appointment system. Plus, if a nurse triage were conducted during the call, that information would be available to the doctor.
Ender Turing's automated quality assurance platform revolutions how we handle patient interactions by covering every call, chat, and email. This platform doesn't just categorize calls automatically but also monitors every single conversation with patients and detects call avoidance. By eliminating the need for random sampling, it gives call center leaders a complete picture of employee performance, ensuring no detail is overlooked.
Learn More ➤Our conversation intelligence system takes this a step further by collecting detailed operational data. Whether it's doctor demand, specialties, services, patient age groups, or booking rejections, our automated system gathers it all. This data feeds into our conversational analytics software, which balances patient demand with doctor and service availability. The result? Steady coverage without the risk of overbooking, making sure patients get the care they need when they need it.
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To top it all off, our call center AI includes a self-training module that provides personalized training, real-time performance insights, and instant feedback for agents, schedulers, and coordinators. Managers can easily track team performance and make informed decisions to boost skills quickly. By developing your team's talents, you can enhance preventive care sales and improve the overall patient experience. With our platform, you're not just managing calls; you're optimizing the entire healthcare interaction process.
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