Most lists of Medallia competitors are survey tools comparing survey tools. This one is for the contact-center buyer: which of the best Medallia alternatives measure satisfaction and quality on the conversations themselves, what each vendor publishes about price, and where Medallia still wins. Every fact links to the vendor's own page.
Verified on vendor sites September 18, 2026; quote-based means the vendor publishes no price.
Medallia Experience Cloud is an enterprise experience-management platform: surveys, digital and social feedback, and a contact-center layer — Agent Connect for coaching and quality management, "Conversational Intelligence: automated insights from every conversation", speech analytics, and Mindful for callbacks. It prices by Experience Data Record: you pay for the customer and employee records that enter the platform, analytics and workflows included; no prices are published and no free trial is stated (medallia.com/pricing ↗, September 18, 2026).
The program is survey-led: the score describes the customers who answered. A contact center wants the other conversations measured too, and wants the reasons — topic, agent, moment — not only the number.
Not another survey tool. A platform that reads the conversations a contact center already has — calls, chats, emails — and turns them into satisfaction, quality and coaching without asking the customer to rate anything.
What each platform analyzes, whether quality management covers every conversation, whether prices are published, how fast a small team can start, and what the vendor itself claims — nothing from review-site summaries.
Prices are the vendors' published list prices on the date shown; "quote-based" means none is published. Each row links to the page it was taken from.
| Platform | Pricing (verified September 18, 2026) | What it analyzes | Quality management | Best for |
|---|---|---|---|---|
| Ender Turing | Free plan, no expiry (5 agents, 200 calls per agent a month); Team $39 and Business $79 per agent / month — published | Every call, chat, email and meeting: topics, AutoQA scorecards, AI CSAT (entry/exit), summaries, automations | AutoQA on 100% of conversations, coaching from the transcript moment | Contact centers that want satisfaction and quality measured on every conversation without surveys |
| Medallia | Quote-based (Experience Data Record pricing) | Surveys, digital and contact-center feedback; Conversational Intelligence; speech analytics | Agent Connect (coaching and quality management). | Enterprise CX programs that run surveys and digital feedback at scale and want the contact center inside the same experience platform. |
| Qualtrics | Quote-based | Surveys, digital, contact-center interactions (as part of the CX product). | Quality management and compliance, agent coaching (named on the pricing page). | Organizations standardizing on one XM platform for research, surveys and CX where the contact center is one feed among several. |
| Verint | Quote-based | Voice first (speech analytics), with the wider Verint suite for digital. | Automated quality evaluation, supervisor coaching. | Large contact centers already on Verint workforce management that want speech analytics and QA from the same vendor. |
| NICE CXone | Omnichannel Suite $110 · Essential Suite $135 · Core Suite $169 · Complete Suite $209 · Ultimate Suite $249 per agent / month | Voice and digital, inside the CXone platform. | Quality Management (Essential and up); Interaction Analytics (Complete and up). | Contact centers buying telephony, routing, workforce management and analytics as one platform. |
| Genesys Cloud | Genesys Cloud CX 1 $75 · Genesys Cloud CX 2 $115 · Genesys Cloud CX 3 $155 · Genesys Cloud CX 4 $240 per user / month | Voice and digital, inside Genesys Cloud. | Quality assurance and compliance (CX 2 and up). | Contact centers running Genesys Cloud as the platform, adding analytics and QA per seat. |
| CallMiner | Quote-based | Voice and digital (omnichannel). | Quality assurance, automated scoring, agent coaching, real-time guidance. | Enterprise contact centers with a conversation-intelligence team to run a broad platform. |
Ender Turing is an AI-first conversation intelligence platform for contact centers: every call, chat, email and meeting is analyzed in seconds — topics, AutoQA scorecards on 100% of conversations, an AI CSAT at the start and end of each conversation, summaries, executive boards and automations — in any language. Free plan with no expiry for 5 agents, then $39 per agent per month with no limits on conversations.
When it wins: the contact center wants satisfaction and quality measured on every conversation rather than on survey responses, and wants to start this week without a procurement cycle. When it doesn't: you need survey orchestration itself, or a single platform for market research and employee experience — that is Medallia's and Qualtrics' territory.
Pricing page lists "Quality Management and Compliance", "Agent Coaching" and "Contact Center Analytics" inside its CX offering; the platform is survey- and research-led. Source ↗
Pricing: Quote-based — "Pay for planned usage": interactions for CX and research products, employee count for employee experience; unlimited users.
When it wins: You are standardizing research, surveys and CX on one XM platform and the contact center is one feed among many. Qualtrics names quality management, compliance and agent coaching inside its CX offering, priced on planned interactions. Worth knowing: Survey-led like Medallia. Quality management and coaching are line items in a larger XM contract; no published prices, no free tier.
"Analyze, transcribe, and extract actionable insights from 100% of voice interactions" — Verint Speech Analytics with Exact Transcription, Sentiment, PII Redaction and Playback Summary bots; automated quality evaluation and supervisor coaching. Source ↗
Pricing: Quote-based — no prices on the product page; "Get a Demo" / "Contact Sales".
When it wins: You already run Verint workforce management and want speech analytics and automated quality evaluation from the same vendor — "100% of voice interactions" is Verint's own claim. Worth knowing: Voice-first enterprise suite; digital channels come with the wider platform; quote-based.
Quality Management is included from the Essential Suite; Interaction Analytics from the Complete Suite (add-ons below those tiers). Source ↗
Pricing: Omnichannel Suite $110 per agent / month; Essential Suite $135 per agent / month (Quality Management included); Core Suite $169 per agent / month; Complete Suite $209 per agent / month (Interaction Analytics included); Ultimate Suite $249 per agent / month, plus $0.25 per session
When it wins: You are buying the phone platform itself. NICE publishes its packages: Quality Management is included from the Essential Suite ($135 per agent per month), Interaction Analytics from the Complete Suite ($209). Worth knowing: Analytics and QM are tiers of the CCaaS platform, not a standalone purchase — you pay for the suite to get them.
Speech and text analytics and quality assurance are tier features of the Genesys Cloud CX platform (CX 2 and up), with AI Experience tokens on CX 4. Source ↗
Pricing: Genesys Cloud CX 1 $75 per user / month (speech and text analytics as an add-on; no quality assurance); Genesys Cloud CX 2 $115 per user / month (quality assurance and compliance, speech and text analytics); Genesys Cloud CX 3 $155 per user / month (speech and text analytics, quality assurance); Genesys Cloud CX 4 $240 per user / month (plus 30 AI Experience tokens per named agent)
When it wins: Genesys Cloud is your platform and you want speech and text analytics and quality assurance as seat features: included from CX 2 at $115 per user per month billed annually; CX 3 $155; CX 4 $240 with AI Experience tokens. Worth knowing: Same shape as NICE: the analytics live inside the platform tier.
CallMiner Eureka, "the end-to-end CX automation platform" that "captures and analyzes 100% of omnichannel customer interactions" — Analyze, Coach, RealTime, Outreach, OmniAgent, Visualize, Record, Screen Record. Source ↗
Pricing: Quote-based — no published prices; "Contact Us" / "Request a Demo".
When it wins: You have an enterprise conversation-intelligence team and want the broadest platform: CallMiner Eureka "captures and analyzes 100% of omnichannel customer interactions" with Analyze, Coach, RealTime and more. Worth knowing: Broad and deep, quote-based, sized for large programs; see our CallMiner vs Verint vs Medallia comparison for the head-to-head.
When Medallia still wins: a global experience program that already runs surveys, digital and social feedback in one platform and wants the contact center inside it; a mandate for one enterprise vendor across CX and employee experience; a data model that fits Experience Data Record pricing. If that is your program, compare Medallia with Qualtrics and Sprinklr first — the conversation-analytics alternatives on this page complement it rather than replace it.
Averages across our contact-center deployments — each customer's own numbers are in the case studies. Case studies →
Three things a survey-led platform cannot give a contact center, each a documented function with its Help Center article.
Every call analyzed, coaching from the conversations. Read the case study.
Scored by the AI customer-satisfaction analysis, by agent and by topic, on the CSAT Dynamics board — the survey sample compared with the whole. See AI CSAT.
Scorecards you shape, accuracy you can calibrate, playlists of the calls that worked. Quality management · Scorecards ↗
Connect your telephony or CRM dialer, or upload a week of recordings; the first conversations come back analyzed the same day. Pricing.
Customer results are reported at their published locations; product functions link to their Help Center articles.
For a survey-led experience program they are the two enterprise defaults, and the choice usually comes down to the wider platform (research and employee experience at Qualtrics, digital and contact-center depth at Medallia) and the contract: both are quote-based, Qualtrics on planned interactions, Medallia on Experience Data Records. For a contact center that wants satisfaction measured on every conversation rather than on survey responses, neither is the natural pick — that is conversation analytics, which is what the alternatives below do.
Sprinklr Service is an AI contact-center platform across 30+ voice, social and digital channels with AI-powered quality management on every interaction; Medallia is an experience-management platform with the contact center as one component. If your service volume lives on social and messaging, Sprinklr is the closer fit; if your program is surveys and digital feedback, Medallia is. Both are quote-based.
Medallia does not publish prices. Its pricing page describes "Experience Data Record" pricing: you pay for customer and employee data records entering Medallia Experience Cloud, with analytics, workflows and security included — enterprise, quote-based, no free trial stated. Among the alternatives on this page only NICE CXone, Genesys Cloud and Ender Turing publish prices.
The published-price options. Ender Turing has a free plan with no expiry (5 agents, 200 calls per agent a month) and then $39 per agent per month with no limits on conversations; NICE CXone starts at $110 per agent per month for the platform with quality management from $135; Genesys Cloud from $75 per user per month with quality assurance from CX 2 at $115. Medallia, Qualtrics, Verint, CallMiner and Sprinklr are quote-based enterprise contracts.
It measures what surveys cannot reach. Ender Turing scores every call, chat and email with an entry and an exit CSAT (1–5) from the conversation itself, so satisfaction is known for 100% of contacts instead of the few who answer; where your telephony supplies survey CSAT or NPS, both sit beside the AI score as filters. Teams keep the surveys they want and stop depending on them.
Six platforms a contact-center buyer actually shortlists against Medallia: two experience platforms (Qualtrics, Sprinklr in the FAQ), two contact-center suites with published prices (NICE CXone, Genesys Cloud), two conversation-analytics specialists (Verint, CallMiner) and Ender Turing. Every pricing and product statement is taken from the vendor's own site on September 18, 2026 with the source linked in the table, and re-verified quarterly.
Security, hosting regions, sub-processors and response times are documented on the Data Security page; SOC 2 Type II examination completed.
Occasional analysis on conversation intelligence for contact centers and sales and customer-success teams — what moves pipeline, coaching, and time to value. No generic news.
Upload a week of recordings or connect the platform you run; satisfaction by agent and topic, quality on every call, no survey sent. Free plan with no expiry; upgrade when the floor grows.