Verint's main competitors are NICE CXone and Genesys Cloud CX, contact center suites that include workforce management, and AI analytics platforms such as CallMiner, Observe.AI and Level AI; Medallia competes on voice of the customer. Calabrio is no longer one of them: it has been part of Verint since early 2026. Verint does not publish prices; its own Microsoft Marketplace listing starts Verint Workforce Engagement at $200,000 a year.
The short answer
- Keep Verint for scheduling and add AI analytics and QA on every conversation: Ender Turing. Free for up to 5 agents; Team is $39 per agent a month, and you can cancel monthly.
- Replace the workforce suite and the phone system together: NICE CXone, with workforce management from $169 per agent a month, or Genesys Cloud CX, from $155 per user a month.
- Speech analytics for a large program: CallMiner.
- AI agents, live assist and auto QA from an AI-first vendor: Observe.AI or Level AI.
- Voice of the customer across surveys and channels: Medallia.
Verint and seven competitors at a glance
| Tool | Kind | Starting price | Try it | Workforce management | Auto QA on every conversation |
|---|---|---|---|---|---|
| Verint | Workforce engagement and CX automation suite | Quote; Workforce Engagement from $200,000 a year on Microsoft Marketplace | Demo | Yes | Yes, up to 100% (Quality Bot) |
| Ender Turing | AI layer on your phone system | Free plan; $39 per agent a month | Free plan, no expiry | No | Yes |
| NICE CXone | Contact center suite | $110 per agent a month | Quote | From $169 a month (Core Suite) | From $135 a month (Essential Suite) |
| Genesys Cloud CX | Contact center suite | $75 per user a month, billed annually | Quote | From $155 a month (CX 3) | Quality management from $115 a month |
| CallMiner | AI layer on your phone system | Quote | Demo | Not in its product list | Yes |
| Observe.AI | AI platform on your phone system | Quote; $828 per agent a year per module on AWS Marketplace | Demo | Not in its product list | Yes |
| Level AI | AI platform on your phone system | Quote | Demo | Not in its product list | Yes |
| Medallia | Experience management platform | Quote | Quote | Not on its pricing page | Quality Management (named) |
Sources, checked September 26, 2026: each vendor's own site (Verint, its Microsoft Marketplace listing, Ender Turing, NICE, Genesys, CallMiner, Observe.AI, its AWS Marketplace listing, Level AI, Medallia). Prices change; check the vendor's page before you buy.
When Verint is the right choice
Verint covers the whole workforce engagement stack: AI-powered workforce management (with WFM Essentials for small and medium-sized businesses), a Quality Bot that evaluates up to 100% of interactions, speech analytics on 100% of voice interactions, voice of the customer, the Open Platform, with Verint Da Vinci AI as its "bot factory", and bots such as the Coaching Bot, which guides agents in the moment, and Copilot bots for wrap-up and transfers. It runs on-premise, in the cloud or hybrid, integrates with any CCaaS, CRM or AI model, and names Avaya, Five9, Microsoft, Mitel, Salesforce and Zoom among its global alliance partners. Verint says more than 80 of the Fortune 100 are customers.
If you need forecasting, scheduling, quality, analytics and recording from one enterprise vendor, and on-premise deployment, Verint is built for that. Teams look at alternatives when they want AI analytics without a workforce-suite contract: Verint's own marketplace listings are sold in six-figure annual commitments, and its AWS listing for the Open Platform is a 36-month, non-cancellable contract.
Calabrio is now part of Verint
Thoma Bravo completed its acquisition of Verint on November 26, 2025, and combined it with Calabrio, which it already owned. Since February 2026 the combined company has operated under the Verint name, and Calabrio products such as Calabrio ONE and Calabrio WFM continue as Verint product lines (Verint's announcement). A shortlist that pairs Verint with Calabrio is comparing one company with itself.
How we compared them
We read each vendor's own product, pricing and marketplace pages on September 26, 2026, and compared five things: whether it is a suite or a layer on your existing phone system, what it costs and how it is charged, how you can try it, whether it includes workforce management, and whether it scores every conversation automatically. For the suite-or-layer choice in more depth, see our AI call center software comparison.
The 7 best Verint alternatives
1. Ender Turing
Best for: contact centers that want every conversation analyzed and scored on their own scorecard, with prices they can see before a sales call.
Pricing: free plan for up to 5 agents (100 calls per agent a month, calls up to 10 minutes, no expiry); Team $39 and Business $79 per agent per month; Enterprise is custom and adds on-premise or private-cloud deployment. Sales and customer-success teams: $59 and $89 per user per month. See pricing.
G2 rating: 4.8/5.
What the AI does on your calls:
- Scores 100% of conversations on your own scorecard with AutoQA. Automated scorecards typically reach 95%+ agreement with your own reviewers, and the accuracy is shown for every point (quality management; how accuracy is measured).
- Analyzes every call, chat and meeting in seconds, in any language: transcript, topics, CSAT, silence and script adherence (speech analytics).
- Answers questions about your conversations in plain language: "Why did calls about blocked cards rise last week?" (Chat with EnderGPT).
- Automates the work around the calls with Enders: escalations, summaries and coaching material (Enders).
- Coaches each agent with their own dashboard, playlists of calls to learn from, training plans and quizzes (agent management).
What changes for customers: averages across our contact-center deployments are 100% of calls automatically scored (against a 3–5% manual baseline), +19% customer satisfaction, −15% average handle time and 68 QA hours saved per specialist per month (case studies). At OTP Bank, first call resolution rose from 81% to 86% once every call and chat was analyzed (OTP Bank case).
Works with your stack: it connects read-only to NICE CXone, Genesys Cloud, Five9 and Talkdesk, and to Amazon Connect, Zendesk, GoHighLevel and others, or records browser calls with its extension (integrations).
Languages: any language. Production speech recognition today covers English, Spanish, Portuguese, French, German, Polish, Ukrainian, Arabic, Chinese, Japanese and more; a language we do not run yet is added on request or connected through your own speech-recognition engine.
Choose it over Verint when: you want every conversation analyzed and scored without buying a workforce suite, prices you can see before a sales call, a free start and monthly cancellation; or on-premise or private-cloud deployment (Enterprise).
Limits to know: Ender Turing does not do workforce management (forecasting and scheduling), has no AI agents that talk to your customers, and is not a dialer or a contact center suite; live suggestions during the call (agent assist) are still in early access. Teams on Verint for scheduling can keep it and add Ender Turing for analytics and QA.
We make Ender Turing. Every fact in this entry comes from our pricing page, our case studies, our Help Center or G2. See how quality management works or start free.
2. NICE CXone
Best for: contact centers replacing their phone system and their workforce suite at the same time, and buying routing, workforce management, quality and analytics from one vendor.
Pricing: published per agent per month: Omnichannel Suite $110, Essential Suite $135, Core Suite $169, Complete Suite $209, Ultimate Suite $249 plus $0.25 per session.
What is included: Quality Management from the Essential Suite, workforce management from the Core Suite, Interaction Analytics and voice of the customer from the Complete Suite, and Copilot for Agents from the Ultimate Suite; lower suites take them as add-ons. NICE says its quality management evaluates 100% of interactions with AI.
Choose it over Verint when: you want workforce management, quality and analytics inside the same platform as your phones, with published prices.
3. Genesys Cloud CX
Best for: contact centers running, or moving to, Genesys Cloud that want workforce management and analytics as seat features of the platform.
Pricing: published per user per month, billed annually: CX 1 $75, CX 2 $115, CX 3 $155, CX 4 $240.
What is included: quality management and evaluations from CX 2 ($115); workforce management (AI forecasting and scheduling, capacity planning, time off, adherence) and speech and text analytics from CX 3 ($155); add-ons below those tiers. Every plan includes a monthly pool of AI tokens, and CX 4 adds 30 AI Experience tokens per named agent.
Choose it over Verint when: your platform is Genesys Cloud and you would rather buy workforce management and QA per seat than run a separate suite.
4. CallMiner
Best for: large enterprise contact centers and outsourcers with a team to run a broad analytics platform.
Pricing: not published; its pricing link leads to the CallMiner Eureka product page, which offers a demo.
What the AI does:
- Analyzes 100% of omnichannel interactions for root causes, performance, sentiment and emotion (CallMiner Analyze).
- Automated scoring, feedback and progress monitoring for QA and coaching (CallMiner Coach).
- Real-time guidance for agents during the call (CallMiner RealTime), plus generative categories and summaries (Advanced AI) and redaction (Redact).
Choose it over Verint when: speech analytics is the main job and you have a team to run a broad analytics platform. For the three-way view, see our CallMiner, Verint and Medallia comparison.
5. Observe.AI
Best for: enterprise customer-experience teams in banking, healthcare, insurance, transportation, travel and utilities.
Pricing: custom, with no public self-serve tier. Its own AWS Marketplace listings sell Real-Time AI and Post-Interaction AI at $828 per agent a year each, on a 12-month contract.
What the AI does:
- AI agents resolve customer inquiries end to end across voice and chat.
- The Frontline Companion Agent assists live agents in real time.
- Auto QA assesses 100% of customer interactions, and operations agents generate coaching and surface insights.
Choose it over Verint when: you want AI agents for your customers and AI for your human agents from one AI-first vendor. See how it compares with its own rivals in our Observe.AI alternatives.
6. Level AI
Best for: enterprise contact centers in financial services, healthcare, retail, insurance, BPO and collections that want AI agents, live assist and QA from one vendor.
Pricing: not published. Level AI says its deployments combine per-agent pricing, platform licensing and usage components. Evaluation starts with a demo.
What the AI does:
- Quality Management scores 100% of conversations across calls, chats, emails and bot conversations.
- AI Virtual Agents handle voice and chat in 50+ languages; AI Workers run multi-step workflows.
- Assist gives agents real-time AI or manager help during the conversation, alongside voice-of-the-customer analytics, screen recording and coaching.
Choose it over Verint when: you want AI agents, live assist and QA built as one AI platform rather than modules of a workforce suite. It connects to Five9, Genesys, NICE, Amazon Connect, Talkdesk, Twilio, UJET, LivePerson, Salesforce and Zendesk.
7. Medallia
Best for: enterprise experience programs that run surveys and digital feedback and want the contact center inside the same experience platform; the natural alternative to Verint's voice-of-the-customer products.
Pricing: not published. Medallia prices on Experience Data Records, every interaction a customer or employee has with the company, in annual tiers; no free trial is mentioned.
What the AI does: Conversational Intelligence, Agent Coaching, Quality Management and Intelligent Callback for the contact center, inside Medallia Experience Cloud.
Choose it over Verint when: surveys and experience management across channels matter more than workforce scheduling. Our Medallia alternatives comparison covers it in depth.
Frequently asked questions
Who are Verint's main competitors?
NICE CXone and Genesys Cloud CX among contact center suites with workforce management; CallMiner, Observe.AI and Level AI among AI analytics platforms; and Medallia for voice of the customer. Ender Turing is the alternative with published prices and a free plan for analytics and QA.
Is Calabrio part of Verint?
Yes. Thoma Bravo completed its acquisition of Verint on November 26, 2025, and combined it with Calabrio. Since February 2026 the combined company has operated under the Verint name, and the Calabrio product names continue.
How much does Verint cost?
Verint does not publish prices on its website; its Coaching Bot page mentions per-agent or usage-based pricing. Its own Microsoft Marketplace listing starts Verint Workforce Engagement at $200,000 a year, or $600,000 for three years, and its AWS Marketplace listing sells Open Platform modules on 36-month, non-cancellable contracts.
Which Verint alternative includes workforce management?
NICE CXone includes workforce management from its Core Suite ($169 per agent a month) and Genesys Cloud CX from CX 3 ($155 per user a month, billed annually). Ender Turing, CallMiner, Observe.AI and Level AI analyze and score conversations and work alongside the workforce management you already run.
Is there a free alternative to Verint?
Yes, for analytics and QA. Ender Turing has a free plan for up to 5 agents: 100 calls per agent a month, calls up to 10 minutes, and no expiry. Compare the plans.