What's New — April 2, 2026

This release introduces powerful new automation capabilities, from scheduling recurring AI analysis to triggering workflows from customer feedback. These tools help you move from reactive review to proactive quality management, ensuring consistent oversight with less manual effort. We've also given managers deeper visibility into team workloads and quality trends, helping you run a more data-driven and efficient contact center.

Executive Summary

Scheduled AI Analysis — Automate recurring Ender Chat reports on a daily, weekly, or monthly cadence to get consistent insights without manual work.

Automatic User Provisioning for SSO — Instantly onboard new users who sign in with enterprise single sign-on (like Microsoft Entra ID), eliminating manual account creation.

Complete TODO List Visibility for Managers — See and filter your entire team's TODO list, including items for every evaluator, to get a complete picture of QA workload and progress.

Trigger Automations from CSAT Scores — Build workflows that automatically react when new CSAT scores arrive, enabling you to instantly escalate poor customer experiences.

Weekday Filtering for TODO Automations — Refine your daily review queues by selecting which days of the week your TODO automations should run, eliminating weekend noise.

Deeper Score Over Time Reporting — Export detailed score reports that include the number of conversations evaluated, giving you crucial context on the statistical significance of your quality scores.

Filter CSAT Dashboards by Topic — Focus your customer satisfaction analysis by filtering C-Level dashboards to show only the specific conversation topics you care about.

Securely Share Ender Chat Analysis — Collaborate on AI-generated insights by sharing your Ender Chat sessions with specific colleagues or teams in a secure, read-only format.

Highlights

Scheduled AI Analysis — Automate Your Recurring Reports with Ender Chat

Running the same weekly or monthly quality reports is a repetitive, manual process. You had to remember to create each chat, apply the right filters, and share the results, making it easy for routine analysis to be missed.

▸ Set it and forget it: Schedule AI-powered Ender Chat reports to run automatically on a daily, weekly, monthly, or quarterly basis. Your insights arrive on a predictable cadence without any manual intervention.

▸ Get notified instantly: Receive automatic in-app and email notifications the moment your scheduled chat results are ready for review. Click directly from the notification to the results.

▸ Manage everything in one place: A new top-level "Chats" workspace lets you create, edit, and review the history of all scheduled reports, with clear labeling to distinguish automated results from regular chats.

• Before: You had to manually initiate every Ender Chat analysis session and remember to run periodic reviews.
• After: You can define a schedule once for recurring analysis, and the system automatically generates insights and notifies you when they are ready.
• In practice: A QA Manager schedules a weekly quality summary to run every Monday morning for each agent, and the results are automatically delivered to the relevant team leads for review.

Get started: Open Chats from the main navigation bar. In the sidebar, select Scheduled Chats to create or manage your automated reports.

Automatic User Provisioning — Onboard SSO Users Instantly

For organizations using enterprise single sign-on (SSO), onboarding new users was a multi-step process. Admins had to manually create an account in Ender Turing for each user before they could sign in for the first time.

▸ Eliminate manual setup: Users signing in via SSO (like Microsoft Entra ID) are now automatically provisioned on their first login. No pre-creation needed.

▸ Streamline onboarding: New team members can get immediate access to Ender Turing as soon as they have their corporate SSO credentials, reducing wait times and admin tickets.

▸ Link existing accounts: If a user already has an Ender Turing account, the system can automatically link it to their SSO identity on first login, ensuring a seamless transition.

• Before: An admin had to manually create a user in Ender Turing before that person could successfully log in via SSO.
• After: Users are automatically created and assigned a default role on their first successful SSO login, getting them into the platform immediately.
• In practice: A contact center onboards 20 new agents who sign in with their corporate Microsoft credentials and are automatically set up in Ender Turing without any admin intervention.

Get started: This is an opt-in feature. Contact your administrator to enable Just-in-Time (JIT) provisioning for your OIDC single sign-on configuration.

Expanded TODO List Visibility — See and Filter Your Entire Team's Workload

As a manager, you could only see your own TODO list, making it difficult to track your team's overall progress, balance workloads, or review evaluation decisions without asking for updates.

▸ Gain full team visibility: A new dropdown in the TODO list lets managers and admins view the queue for any single evaluator or see all items across the entire team in one unified list.

▸ Audit exclusion reasons: The combined view includes excluded tickets, showing who excluded them and why, giving you critical insight into evaluation patterns and potential coaching opportunities.

▸ Prioritize with new filters: Filter the TODO list by task type to focus specifically on "Initial" evaluations or "Dispute" reviews, helping you manage priorities more effectively.

• Before: Managers could only see their own TODO list and had no visibility into their team's queues or why tickets were being excluded.
• After: Managers can select any evaluator to see their list or choose "All" to get a combined team view, complete with a "Reviewer" column and filters for task type.
• In practice: A QA Manager opens the TODO page, selects "All" reviewers, and filters by "Dispute" to see every contested evaluation across the team in a single table.

Get started: Navigate to your TODO List. If you have manager permissions, use the new Reviewer dropdown in the header to switch between your view, a specific evaluator's view, or "All".

CSAT-Powered Automations — Trigger Workflows from Customer Feedback

Using Customer Satisfaction (CSAT) scores in your automated workflows was limited. You couldn't trigger a rule the moment a score arrived, and filters didn't always work reliably.

▸ React to feedback in real time: A new "Summary Added" event lets you trigger an automation the instant a summary like a CSAT score is generated for a conversation.

▸ Build reliable CSAT rules: CSAT filters now work consistently in Automations, allowing you to confidently create rules based on specific score thresholds.

▸ Automate escalations: Immediately route conversations with low CSAT scores to a supervisor's review queue or trigger an Auto QA evaluation without any manual monitoring.

• Before: There was no way to trigger an automation when a CSAT score was added, and CSAT filters in automations were unreliable.
• After: You can use the new "Summary Added" event as a trigger and build rules with CSAT filters that work just as they do in the main Conversations view.
• In practice: A team lead sets up an automation to create a high-priority TODO item for themself whenever a conversation receives an exit CSAT score below 3.

Get started: Go to Automations and create a rule. Select the Summary Added event as your trigger and add a CSAT filter condition to build your workflow.

Weekday Filtering for TODO Automations — Stop Weekend Conversations from Clogging Your Queue

Daily TODO automations ran every single day, including weekends. This meant that conversations from Saturday and Sunday would clutter the review queue on Monday morning, creating unnecessary noise for teams that only work on weekdays.

▸ Control your schedule: A new weekday selector appears for daily automations, allowing you to choose exactly which days of the week the rule should run.

▸ Reduce queue noise: By deselecting weekends or other off-days, you ensure that only conversations from your team's active workdays are added to the TODO list.

▸ Focus on what matters: Start your week with a clean, relevant review queue, saving time you would have spent manually clearing out-of-office items.

• Before: Daily TODO automations ran seven days a week, mixing weekend conversations into the Monday morning queue.
• After: You can select only Monday through Friday, and the automation will automatically skip conversations from Saturday and Sunday.
• In practice: A QA Manager edits their team's daily automation to run only on weekdays, which immediately reduces the number of irrelevant items in their evaluators' queues.

Get started: In Analytics > Automations, create or edit a TODO automation. When you set the frequency to Daily, the new weekday selector will appear, allowing you to toggle days on or off.

Detailed Score Over Time Export — Add Critical Context to Your Quality Reports

When exporting the Score Over Time report, the spreadsheet only included the final score percentages. It didn't show how many conversations were evaluated to produce that score, making it hard to know if a score change was a real trend or just a statistical anomaly.

▸ Understand your data volume: A new detailed export option includes counts of both scored conversations and individual score entries for each time period.

▸ Validate your quality scores: See at a glance whether a score is based on 5 or 500 evaluations, helping you make more confident decisions and identify gaps in scoring coverage.

▸ Simplify auditing: Get all the data you need for comprehensive reporting in a single spreadsheet, eliminating the need to cross-reference multiple reports to find evaluation volume.

• Before: The XLSX export only contained score percentages, forcing you to manually look up evaluation volume elsewhere.
• After: A new "Download XLSX Detailed" option provides a comprehensive export with scores, scored conversation counts, and score entry counts all in one file.
• In practice: A QA manager sees a sudden score drop for an agent and uses the detailed export to confirm it's based on a high volume of evaluations, indicating a real performance issue to address.

Get started: In the Score Over Time report, click the export menu and choose the new Download XLSX Detailed option.

Filter CSAT Dashboards by Topic — Focus Your Satisfaction Analysis

The CSAT Breakdown dashboard on C-Level boards always showed data for every topic at once. This made it difficult to isolate performance trends for a specific product, issue type, or business area without sifting through a lot of irrelevant data.

▸ Drill into specific topics: A new multi-select topic filter lets you choose exactly which conversation topics you want to see in the CSAT breakdown.

▸ Reduce dashboard noise: Focus your analysis by removing irrelevant topics, making it easier to spot trends and compare performance for the areas that matter most.

▸ Get targeted insights faster: Quickly answer questions about CSAT for a specific topic, like "Billing" or "Returns," without needing to export data or scan a long list.

• Before: The CSAT Breakdown dashboard showed all topics, and there was no way to focus the view on a specific subset.
• After: You can now select one or more topics directly on the dashboard to instantly filter the breakdown table and charts.
• In practice: A Product Manager filters the CSAT dashboard to see satisfaction scores related only to their new product launch, giving them a focused view of customer sentiment.

Get started: Navigate to the C-Level Dashboard and find the CSAT Breakdown section. Use the new topic selector, now located directly in the table, to choose which topics to display.

Securely Share Ender Chat Analysis — Collaborate on AI-Generated Insights

Insights discovered in an Ender Chat session were private to you. Sharing your findings with a colleague meant taking screenshots or copying and pasting text, and there was no way to collaborate on an analysis within the platform.

▸ Share chats with anyone: A new "Share" button lets you grant access to any of your chats to specific colleagues or entire teams.

▸ Ensure data integrity: Shared chats are always read-only for recipients, so your original analysis remains intact and can't be accidentally modified.

▸ Control access with confidence: All chats are now private by default. Only you can see what you create unless you explicitly share it, and you can revoke access at any time.

• Before: Chat sessions were visible only to their creator, requiring out-of-band methods like screenshots to share insights.
• After: As a chat owner, you can share a session with specific users or teams, who get a read-only view directly in their own chat list.
• In practice: A QA analyst investigates a trend in Ender Chat and then shares the session with a team lead to provide context for an upcoming agent coaching session.

Get started: Open any Ender Chat you've created and click the Share button in the header to manage access for your colleagues and teams.

Improvements

▸ Smarter Automation Warnings — The automation editor now proactively warns you about incompatible trigger and filter combinations that would cause a rule to never run, helping you avoid silent misconfigurations.

▸ Automatic Agent Invitations on Directory Sync — When syncing agents from an external directory, you can now automatically create their user accounts and send email invitations, dramatically speeding up onboarding for new hires.

▸ Duplicate Funnels in One Click — A new duplicate button on the Funnels list page lets you instantly copy an existing funnel's entire configuration, saving you from rebuilding complex funnels from scratch.

▸ Streamlined Conversation Filters — Your saved "Favorite" filters and "Recent" searches are now organized into convenient tabs within the main filter dropdown, so you can access them without leaving the Conversations page.

▸ Cleaner Agent-Based Charts — When building a custom dashboard chart grouped by agent, you can now use a "TOP N" control to limit the view to the top 5, 10, or 20 agents, preventing visual clutter on large teams.

▸ New Documentation for Chat with EnderGPT — Comprehensive guides for our AI-powered chat analysis are now available in the help center, covering everything from asking effective questions to sharing your findings.

▸ Faster Help Center Updates — Our documentation publishing is now automated, ensuring that help articles and guides are updated more quickly after a new feature is released.

Fixes

▸ Dashboard charts and agent scoring views now load reliably and handle missing data gracefully.

▸ Resolved errors that could occur when navigating and scrolling through conversations and improved the stability of agent-specific filters.

▸ Improved security for user account management to better protect against unauthorized changes.

▸ Strengthened platform security by removing an unnecessary endpoint, which also slightly improves application startup speed.