Calabrio is now part of Verint. Thoma Bravo, which owned Calabrio, completed its acquisition of Verint on November 26, 2025 and combined the two companies (Verint), and since February 2026 they operate under one name, Verint (Verint). The Calabrio products keep their names: Calabrio ONE brings together Calabrio Workforce Management, Calabrio Conversation Intelligence and Calabrio QM Intelligence, with call recording. Its competitors split two ways. Keep your scheduling and put an AI layer on every customer conversation for quality and analytics: Ender Turing, Observe.AI, Level AI or CallMiner. Or replace Calabrio ONE with another workforce engagement suite: NICE CXone or Genesys Cloud CX, which include the contact center itself, or Aspect or Assembled for workforce management.
Choose Ender Turing when you want AI for every customer conversation on the phone system you already run: every call, chat and email analyzed and scored on your own scorecard in seconds, in any language, with its accuracy against your reviewers shown for every point, from your first calls. Stay with Calabrio when forecasting and scheduling are the main job and you want them with quality management, analytics and recording from one vendor, now Verint.
The short answer
- Keep your scheduling and put AI on every customer conversation: Ender Turing. AutoQA scores 100% of conversations on your own scorecard, typically in 95%+ agreement with your own reviewers, with the accuracy shown for every point and improved from their reviews. It works in any language your customers speak and connects to Genesys Cloud, Five9, NICE CXone, Talkdesk, Amazon Connect, RingCentral, Dialpad and Aircall.
- AI agents, live assist and QA from one enterprise platform: Observe.AI or Level AI.
- Speech analytics at large scale: CallMiner. Level AI and CallMiner each list Calabrio among their integrations.
- Replace the suite and the contact center with it: NICE CXone or Genesys Cloud CX, each with workforce management and quality management in its upper plans.
- Workforce management on its own: Aspect for large, multi-site and regulated operations; Assembled for support teams that run AI agents next to people.
Calabrio alternatives at a glance
| Tool | Kind | Starting price | Connects to | Automated QA | Live agent assist |
|---|---|---|---|---|---|
| Calabrio ONE (Verint) | Workforce engagement suite: WFM, quality, analytics, recording | Quote; no public price list | Amazon Connect, Cisco Webex Contact Center, Five9, Talkdesk, RingCentral RingCX, 8x8 and more | QM Intelligence, up to 100% of interactions | Verint Copilot Bots, available to Calabrio customers |
| Ender Turing | AI for every customer conversation, on your phone system | Free plan; $39 per agent a month | Genesys app, Five9 connector, browser extension for NICE CXone, Talkdesk, Amazon Connect, RingCentral, Dialpad, Aircall and more | 100% of conversations, accuracy shown per point | Ender Assist, early access, $0.49 per assisted call |
| Observe.AI | AI agents and CX platform | Quote, by deployment scope | Five9, Genesys, NICE, Talkdesk, Amazon Connect, Twilio, Avaya and more | 100% of interactions | Yes (AI Agents for Frontline Teams) |
| Level AI | CX platform: AI agents, QA and assist | Quote: per-agent, platform and usage components | Five9, Genesys, NICE, Talkdesk, Amazon Connect, Twilio, Dialpad, RingCentral; lists Calabrio | QA-GPT on 100% of calls, chats, emails and bot conversations | Yes (Agent Assist) |
| CallMiner | Conversation intelligence and automation | Quote, by users or interaction volume | NICE CXone, Five9, Genesys, Talkdesk, Amazon Connect, Twilio, RingCentral; lists Calabrio | Fully automated quality forms; 100% of interactions analyzed | Yes (RealTime) |
| NICE CXone | Contact center suite with workforce engagement | $110 per agent a month; Quality Management from $135, Workforce Management from $169 | It is the contact center | Auto Score, 100% evaluation coverage | Copilot for Agents, in the Ultimate Suite ($249) |
| Genesys Cloud CX | Contact center suite with workforce engagement | $75 per user a month, billed annually; quality assurance from $115, full workforce engagement from $155 | It is the contact center | Virtual Supervisor AI scoring, paid in tokens | Agent Copilot, included in CX 4 ($240) |
| Aspect | Workforce management with quality and performance tools | Quote | CCaaS, CRM and HR systems, through open APIs and prebuilt connectors | Scorecards and evaluation tools for voice and screen recordings | Not among its products (workforce, quality, performance, gamification) |
| Assembled | Workforce management, AI agents and an AI copilot for support teams | Workforce Management from $25 per agent a month, plus a platform fee | Amazon Connect, Five9, Genesys Cloud, NICE, Talkdesk, Zendesk, Salesforce and more | Through its QA integrations: evaluagent, Klaus, Rippit and Observe.AI | AI Copilot, from $35 per agent a month |
Sources, checked November 2, 2026: each vendor's own site (Verint, for Calabrio, Calabrio on AWS Marketplace, Ender Turing, Level AI, CallMiner, NICE, Genesys, Aspect, Assembled); the product and pricing pages of Observe.AI, Level AI and CallMiner and the AI-scoring terms of Genesys, October 22–29. Prices change; check the vendor's page before you buy.
What happened to Calabrio
Calabrio still exists as a product line inside Verint. Verint's own page answers the questions buyers ask about it (Verint + Calabrio):
- Is Calabrio now Verint? Yes. Calabrio merged with Verint, and the combined company operates under the Verint brand, with Calabrio products continuing as part of Verint CX Automation Platform.
- Are Calabrio products being discontinued? No product sunsets have been announced.
- Do Calabrio customers need to migrate? No forced migrations: existing customers keep their platforms, accounts, contracts and support contacts.
- Where is the website? calabrio.com now redirects to Verint's workforce engagement pages.
Who owns Calabrio: Verint, which Thoma Bravo, a software investment firm, took private in November 2025. Calabrio was already a Thoma Bravo portfolio company, and Thoma Bravo combined the two (Verint).
What Calabrio ONE includes
Calabrio ONE is a suite of workforce engagement and contact center intelligence tools. From Verint's own pages, checked November 2, 2026:
- Calabrio Workforce Management. Statistical and machine-learning forecasting, automated multi-skill scheduling, intraday re-optimization, real-time adherence and agent self-service through the MyTime app. Verint sells it to inbound contact centers that have outgrown manual forecasting and scheduling, and says most implementations take a few weeks (Calabrio WFM).
- Calabrio QM Intelligence. Auto QA that scores up to 100% of interactions across voice and digital channels: with standardized forms in as little as 20 minutes, or with customizable generative-AI evaluations, and a prebuilt library of evaluation questions. Verint's FAQ says customers see 95% to 99% accuracy in AI-generated scoring on average (QM Intelligence).
- Calabrio Conversation Intelligence. Topics, sentiment and call drivers across voice and digital interactions, with Auto QM (Calabrio ONE). Verint Genie Bot answers questions about the interaction data in plain language.
- Verint bots for Calabrio customers. TimeFlex Bot for flexible scheduling inside Calabrio WFM, Genie Bot, Copilot Bots for in-call knowledge, coaching and wrap-up, and Verint's virtual assistant (Verint + Calabrio).
- Call recording of 100% of contact center calls (Calabrio ONE).
- Where it runs. Calabrio WFM integrates with Amazon Connect, Cisco Webex Contact Center, Five9, Talkdesk, RingCentral RingCX and 8x8 Contact Center among others; for a platform not listed, Calabrio's professional services team explores the options (Calabrio WFM).
- Bought separately. Calabrio WFM carries performance scorecards and dashboards; Verint's FAQ says quality management and advanced analytics are available as additional solutions.
- Pricing. Verint publishes no price list, and verint.com has no pricing page. Calabrio ONE's AWS Marketplace listing, sold by Calabrio, takes requests for private offers, sends orders above 100 seats to its own team, and says professional services and training must be purchased through Calabrio (AWS Marketplace).
Verint's FAQ separates its two schedulers: Calabrio WFM for organizations moving from manual processes to automated workforce management, and Verint WFM for enterprises with deeper structural, governance and regional labor-law needs (Calabrio WFM). For Verint's own suite and its alternatives, see Verint competitors.
Teams compare Calabrio with AI layers that analyze and score every conversation on the phone system they run, and with the workforce engagement inside contact center suites and other schedulers.
Keep your scheduling, put AI on every conversation
These work on top of the phone system or contact center you run. It keeps routing and recording calls, forecasting and scheduling can stay in Calabrio WFM, and the AI layer listens to every conversation, scores it and reports on it.
Ender Turing
Ender Turing is AI for every customer conversation. It listens to every call, chat and email and scores each one on your own scorecard, so reviewers spend their time on the conversations that need a person: critical calls, disputes, calibration and coaching. AutoQA scores 100% of conversations, typically in 95%+ agreement with your own reviewers. The accuracy is shown for every scorecard point, and the accuracy-improvement workflow rewrites point definitions from their reviews (how accuracy is measured).
Across 50+ contact-center deployments, the averages are 100% of calls automatically scored versus a 3–5% manual baseline, +19% customer satisfaction, −15% average handle time, and 68 QA hours saved per specialist per month (case studies). Ender Turing is rated 4.8 out of 5 on G2.
What the AI does on every conversation:
- Analyzes every call, chat and email in seconds, in any language your customers speak, with speech recognition built in-house by its R&D team (speech analytics software).
- Checks the required lines, such as disclosures, consent and identification, with a script-adherence score on every call (compliance rules).
- Answers questions about your conversations in plain language (Chat with EnderGPT).
- Coaches each agent with a weekly EnderGPT coaching note written from that agent's own conversations (agent management).
How it connects to your phone system: the Genesys app signs in with your own Genesys OAuth client and ingests the divisions and queues you choose; the Five9 connector exports recordings and metadata over SFTP; the browser extension records calls in stereo in the browser workspaces of NICE CXone, Talkdesk, Amazon Connect, Webex Contact Center, RingCentral, 8x8, Dialpad and Aircall, with nothing installed inside them; and recordings from any other system arrive through the API, SFTP or upload (integrations).
Scoring starts from the first calls: managed scorecards and the templates for your case are installed on sign-up, and Business and Enterprise add dedicated implementation engineers for connectors, your own scorecards and the rollout. On the Team and Business plans, AutoQA scores every conversation at any volume within the seat price, with no per-evaluation charge. Support and customer success come directly from Ender Turing's own team and are included in the subscription.
Live guidance during the call comes from Ender Assist, a separate product in early access at $0.49 per assisted call. A Chrome extension shows recommendations in a side panel while the call runs in the agent's browser-based telephony page; flows, prompts and the details to capture are set in a management web app, and flows can be generated from your script document (agent assist).
Ender Turing is SOC 2 Type II audited; the latest report is available under NDA. It is HIPAA compliant, with a Business Associate Agreement signed on the Enterprise plan, and on Enterprise it runs in your private cloud (AWS, GCP, Azure) or fully on-premise (data security). The free plan covers up to 5 agents with no expiry, and Team is $39 per agent a month (pricing).
We make Ender Turing; the facts in this section come from our own pages, our Help Center and G2.
The review screen: transcript on the left, the scorecard on the right, one click per point. Quality management →
Observe.AI
Observe.AI sells AI agents for customer experience on one platform: AI Agents for Customers resolve inquiries end to end, AI Agents for Frontline Teams guide human agents in real time, and Interaction Intelligence analyzes 100% of conversations and scores quality. It sells to enterprises running large contact centers; pricing is custom, based on deployment scope, with no public self-serve tier (Observe.AI). Its integrations directory lists Five9, Genesys, NiCE, Talkdesk, Amazon Connect, Twilio and Avaya (Observe.AI integrations).
Choose it when: you want AI agents for customers and frontline teams, and QA, from one enterprise platform. More options: Observe.AI alternatives.
Level AI
Level AI scores 100% of calls, chats, emails and bot conversations, with evaluation, calibration and dispute handling in one QA platform (Level AI quality assurance). Its Agent Assist gives agents in-call guidance, the next-best action and the right knowledge article (Level AI agent assist). It publishes no price list; its pricing guide says deployments combine per-agent pricing, platform licensing and usage components (Level AI pricing guide). Its integrations include Five9, Genesys, NICE, Talkdesk, Amazon Connect, Twilio, Dialpad and RingCentral, and Calabrio is on the list (Level AI integrations).
Choose it when: you want QA, live assist and AI agents from one vendor and score bot conversations next to human ones. More options: Level AI competitors.
CallMiner
CallMiner captures and analyzes 100% of interactions, with fully automated quality forms or a hybrid with manual scoring, and real-time guidance through its RealTime product (CallMiner quality management). It sells bundled packages by user count or interaction volume, for teams from more than 60 agents to global enterprises (CallMiner pricing). Its integration listings include NICE CXone, Five9, Genesys, Talkdesk, Amazon Connect, Twilio and RingCentral, with Calabrio among the workforce engagement partners (CallMiner integrations).
Choose it when: speech analytics at large scale is the main job. More options: CallMiner alternatives.
Or replace Calabrio ONE
If forecasting and scheduling move too, the choice is another workforce engagement suite: inside a contact center suite, or a scheduler on its own.
NICE CXone
NICE publishes per-agent prices, billed monthly in arrears: the Omnichannel Suite at $110, Quality Management with the Essential Suite at $135, Workforce Management and Performance Management with the Core Suite at $169, Interaction Analytics with the Complete Suite at $209, and Copilot for Agents with the Ultimate Suite at $249 plus $0.25 per session; in the lower suites, workforce management is an add-on (NICE pricing). Auto Score uses generative AI for 100% evaluation coverage (NICE Quality Management).
Choose it when: you want routing, workforce management, quality and live assist on one NICE contract. More options: NICE CXone competitors.
Genesys Cloud CX
Genesys prices per user a month, billed annually: CX 1 at $75, CX 2 at $115 with quality assurance and compliance built in, CX 3 at $155 with full workforce engagement management, and CX 4 at $240 with Agent Copilot. Users on CX 1 or CX 2 who need workforce engagement can take it as an add-on license. Some AI features need AI Experience tokens, with 250 named-user tokens per organization a month included (Genesys pricing).
Choose it when: you want the contact center, scheduling and quality from one contract. More options: Genesys alternatives.
Aspect
Aspect, an Alvaria brand, sells enterprise workforce management, with forecasting, scheduling, real-time tracking and agent self-service, and workforce engagement tools: Aspect Quality, Performance and League, its gamification (Aspect). Aspect Quality gives scorecards and evaluation tools for voice and screen recordings (Aspect Quality). It runs in the cloud, hybrid or on-premises. Its own Calabrio comparison says it commonly targets deployments of about 90 days and supports union-aware scheduling and back-office forecasting; it publishes no price list (Aspect vs Calabrio).
Choose it when: you schedule large, multi-site, unionized or regulated operations, back office included.
Assembled
Assembled sells workforce management for support teams, AI agents and an AI copilot, each bought separately. Workforce Management starts at $25 a month and is priced per agent plus a platform fee; AI Copilot starts at $35 per agent a month, and AI Agents at $0.65 per conversation (Assembled pricing). It integrates with Amazon Connect, Five9, Genesys Cloud, NICE, Talkdesk, Zendesk and Salesforce Service Cloud, and quality management comes through its integrations with evaluagent, Klaus, Rippit and Observe.AI (Assembled integrations). Its pricing FAQ says many customers go live within a month.
Choose it when: a support team runs chat, email and voice with AI agents next to people and wants to staff both from one plan.
How to choose
- QA and analytics on the phone system you run: compare whether each tool scores every conversation, shows its accuracy against your reviewers, connects to your platform without replacing it and starts scoring without a services project.
- Forecasting and scheduling: Calabrio WFM, Aspect or Assembled, or the workforce management inside NICE CXone and Genesys Cloud CX.
- Everything on one contract: Calabrio ONE, or NICE CXone and Genesys Cloud CX, which add the contact center itself.
- Live guidance during the call: Observe.AI or Level AI on one platform with QA; Copilot in NICE CXone and Genesys Cloud CX; Ender Assist in early access.
- A small team: Ender Turing's free plan covers up to 5 agents, with no expiry.
Switching from Calabrio to Ender Turing
- What stays: your phone system keeps routing and recording calls, forecasting and scheduling can stay in Calabrio WFM, and your scorecard stays yours. Ender Turing connects through its Genesys app, the Five9 connector or the browser extension in NICE CXone, Talkdesk, Amazon Connect, RingCentral, Dialpad, Aircall and other web workspaces, or takes recordings through the API, SFTP or upload.
- What changes: quality and conversation analytics move to Ender Turing. Every call, chat and email is analyzed and scored on your scorecard from the first calls, with the accuracy against your reviewers shown for every point; required lines are checked on every call; EnderGPT answers questions across all your conversations, in any language.
- What it costs against Calabrio: Verint publishes no price for Calabrio ONE. Its AWS Marketplace listing, sold by Calabrio, takes requests for private offers and says professional services and training are bought through Calabrio, and Calabrio WFM's own FAQ puts quality management and advanced analytics in additional solutions. Ender Turing's Team plan, with speech analytics and AutoQA on every conversation at any volume, is $39 per agent a month with no per-evaluation charge, and the free plan covers up to 5 agents.
- How to switch without risk: score the same calls in Ender Turing while Calabrio QM runs, compare its scores with your reviewers point by point, and move when the numbers agree.
Frequently asked questions
Who are Calabrio's main competitors?
Among AI layers for quality and conversation analytics on your phone system: Ender Turing, Observe.AI, Level AI and CallMiner. Among workforce engagement suites: NICE CXone and Genesys Cloud CX, which include the contact center, and Aspect and Assembled for workforce management. Verint's own comparison of Calabrio WFM names Aspect Workforce and NiCE Workforce Management (Verint).
Does Calabrio still exist?
Yes, as a product line. Calabrio merged with Verint, the combined company operates under the Verint name, and the Calabrio products continue as part of Verint CX Automation Platform. Verint says no product sunsets have been announced and no customer is forced to migrate (Verint + Calabrio).
Is Verint the same as Calabrio?
They are one company now, named Verint, and the Calabrio products keep their names inside it. The products differ: Verint describes Calabrio WFM as quick to deploy for teams moving from manual processes, and Verint WFM as built for enterprises with deeper structural, governance and regional labor-law needs (Calabrio WFM).
Who owns Calabrio?
Verint, which is owned by Thoma Bravo, a software investment firm. Thoma Bravo owned Calabrio, completed its acquisition of Verint on November 26, 2025, and combined the two (Verint).
What is Calabrio software used for?
Contact centers use Calabrio ONE to forecast demand and schedule agents, record calls, score quality with auto QA and analyze conversations for topics, sentiment and call drivers (Calabrio ONE).
How much does Calabrio cost?
Verint publishes no price list for Calabrio. Calabrio ONE's AWS Marketplace listing, sold by Calabrio, takes requests for private offers, and professional services and training are bought through Calabrio (AWS Marketplace). Ender Turing's prices are on its site: a free plan for up to 5 agents, and Team at $39 per agent a month (pricing).
Can I keep Calabrio WFM and change the QA tool?
Yes. An AI layer takes conversations from your phone system, so scheduling can stay in Calabrio WFM. Ender Turing connects to Genesys Cloud, Five9, NICE CXone, Talkdesk, Amazon Connect, RingCentral, Dialpad and Aircall, and Level AI and CallMiner each list Calabrio among their integrations.
Is there a free alternative to Calabrio?
For QA and conversation analytics, yes: Ender Turing's free plan covers up to 5 agents, 100 calls per agent a month and calls up to 10 minutes, with no expiry. Compare the plans.
