#1 blog for Customer service and sales teams

This is regular news when financial companies get fined for the non-compliant process of collections. Let's see how AI Speech Analytics can help.

Ender Turing and Jtel are now business partners. Jtel can offer the latest AI technology through the new partnership to drive better customer outcomes.

Ender Turing software provides retail banks with a proactive approach to compliance monitoring by continuously analyzing calls, chats, and e-mails.

We are happy to announce that the Ender Turing AI speech analytics platform has been released on Aircall Marketplace! It is now available to all customers!

Looking for a call center monitoring software which is dedicated to customer data security and privacy? Check Ender Turing AI speech analytics platform.

To facilitate the choice of the right quality management tool for your contact center, we came up with the 6 best tools on the market.

Call center managers face a problem: too many tools to operate a call center. Not anymore, now you need only 2 tools to capture and manage each convo& chat.

Check the fastest and easiest-to-use speech analytics tools for customer service in 2022.

Every call center uses scorecards to validate the quality of calls. But how to build the right one? Check the Ender Turing guideline now!

The selection of the best ticketing & call center monitoring software for your customer service teams.

Now the customer-centric approach prevails in businesses. Find out how to keep up and boost customer experience now!

What is quality assurance, and what are the challenges behind good QA?

A customer is a king/ queen of the market and a scorecard is a tool to check if the provided service was good. Check how to improve your tool now!

Call center analytics software: what is it, why it’s important.

The financial industry is one of the most complex ones to implement new technologies. But it's worth it. It can improve many areas at your financial institution.

Explore how you can boost your sales and FCR with the help of After Call Work now.

CX is taking over as one of the most crucial parts of the company's success. Know everything about it and let your business grow.

Check our know-how on getting your team ready for scripts at your call center.

Better CX means better business and, as an outcome, higher revenue. Find out how you can achieve that through 7 AI implementations in CX.

Call center gamification: is it just a trend or the real way to motivate your call center agents?

7 best Chorus alternatives to consider when choosing an AI tool for your contact center.

Never get enough of sales tips. We're sure you can always find something valuable for you or your sales team.

We know you know AHT is important but how exactly does it influence your business? Are you missing out ignoring AHT?

It's intimidating to apply new business trends. 4-day work week is one of them in 2022, what do we know about it? Any proven results? Yes, we have that and more :)

Answering on of the most debated questions in a call center environment.

You've heard about Verint, but do you know that Verint competitors are also lit 🔥🔥🔥

If you're unsure which contact center KPIs to choose, jump in and read!

Boost your business with AI by improving customer experience. Don't wait for your competitors to be first.

Learn how to recognise the potential of call center agents.

The title syas it all. Don't miss a chance to know about outsourcing call center agents.

It is always better to be aware of the best options to choose right!

Why should you always keep an eye on FCR in your call center? Do you know how to measure and improve it?

We keep things simple for our readers: all you need to know about speech analytics and its main representatives in 2022.

Decide how your customer service team should expand: internally or externally? What are the pros and cons of both ways?

Ender Turing dev team enrolled 5 new amazing features. Experience them now :)

8 simple to follow steps for your call center operations to survive a recession.

Check if your customer care team has the top 10 skills to deal with any customer inquiry.

Looking for a call tracking software? Stop! Here are the top 7 solutions in 2022.

The revenue and conversational intelligence market is growing fast. Let's keep up with its pace by checking the best Gong alternatives.

We researched more than 50 contact center AI tools and squeezed it into a 15 min read.

Best tools for enhanced customer experience and team efficiency.

Do you know how your call center can benefit from call center voice analytics?

Leveraging AI or not in a contact center or another customer-facing business unit is not a question anymore. But what exactly it can help with?

In this article, we talk about the pandemic and its product - hybrid work. Find out how to make it effective and beneficial for both employee and employer.

Automatic iterative pseudo labeling to create the most accurate and fastest Estonian, Latvian, and Lithuanian speech-to-text solution by Ender Turing.

All you need to know about speech analytics in 2022 with the most relevant use cases squeezed into 40 minutes webinar.

Sales coaching without AI Speech Analytics is a waste of time, and money and demotivates reps because of poor results.

Why to bother with ICP & USP, what it look like for Ender Turing - lookup.

Areas of speech analytics application and named software to use for different business tasks.

Easy steps to tackle difficult tasks incredibly fast and light on costs.

Non-obvious benefits of speech analytics and how it can improve sales performance

A call center is the voice of the company, but what will it be like this year?