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AI Quality Assurance Specialist with a proven track record and demonstrated accuracy.  

No more extra hires for the Quality Team! The best performance and quality come from AI-driven monitoring and feedback on up to 93% of conversations.

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Meet Ender, the AI Quality Assurance Specialist for your Customer Support Team

Experience an intelligent, always-on solution that revolutionizes quality auditing. Replace manual processes with a faster and scalable automated alternative.

Unlock Greater Understanding: Implement Speech Analytics in Your Call Center!
Enhance Efficiency: Your Roadmap to Operational Excellence through Behavior Analytics!
Anticipate and Resolve Challenges: Empower Your Call Center with AI Speech Analytics!
Boost Service Excellence: Streamline Agent Performance with Time-Efficient Speech Analysis.

Empower Your Sales, Marketing and Customer Service

Automated Call Transcription:
- Converts voice to text, allowing for easier analysis of customer interactions.
Sentiment Analysis:
- Detects customer emotions and sentiments, helping to gauge customer satisfaction and agent performance.
Call categorization:
- Identifies key subjects and terms in conversations, enabling call centers to focus on prevalent issues or trends.
Operations Analytics:
- Real-time insights into customer interactions, thus enabling more effective decision-making and enhancing overall customer experience.

The best thing about Ender is that it saves time by automatically monitoring, scoring, and providing feedback. This is especially important for me because I work with a team of more than 10 customer support operators. I don’t have enough time to personally monitor everyone, and Ender has been a great help in this regard.

Vlad
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Our in-house experts are always ready to help with any case

- Available 24/7, including weekends and holidays
- Guided onboarding and product setup
- Communication via chat, email, or phone

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Automated wrap-up code selection

Instant relevant wrap-up codes
- Customer support reps may miss relevant wrap-up codes due to distractions or workload. Unlike humans who have limited hours and capacity, Ender processes thousands of interactions instantly, ensuring every conversation gets the most accurate and detailed wrap-up code.
Comprehensive reports from Customer Support Team
- Upper management benefits from comprehensive reports on topics (wrap-up codes) of the customer interactions with the support team, revealing exactly why people are reaching out.

Automated communication escalation

Set specific triggers for the escalation
- Ender automatically flags and escalates conversations whenever they meet specific triggers defined by your QA leader.
Prevent major escalations
- The proactive approach enables you to address potential customer issues early, preventing major escalations and improving both service quality and customer satisfaction.
Get started with Ender Turing call center QA platform
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Great tool for quality monitoring and process improvement

"Ender is an excellent AI solution for quality monitoring of customer consultations across various channels. It provides real-time scoring for every conversation, helping us identify areas for improvement in implementing our solutions. Additionally, the system offers really useful training options."

Larisa Z.
"Overall Ender is very easy to use and extremely beneficial to speed up the performance analysis within the CX department.Ender helps automating a lot of the manual work we come across daily, whilst still having that human touch.Especially i like the possibilities to work with data. Now I can analyze any information almost immediately. Before Ender we needed a lot of time for the same analysis.”

‍Maarten D.

Integrates into your ecosystem

Frequently asked questions

How do I start using Ender?
Can you explain how Ender works?
What kinds of interactions does Ender monitor?
How does Ender provide feedback to the customer support representatives?
How does Ender select wrap-up codes?
How does Ender automatically generate summaries?
Can Ender be integrated into our CRM or ticketing system?
Ready to get started?
In-person onboarding is a part of our partnership with you
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