Meet Ender — your AI Quality Assurance Specialist.
An intelligent, always-on solution that revolutionizes quality auditing. Ender continuously evaluates up to 93% of conversations against your quality standards with 95%+ accuracy — and joins your QA team without ever asking for a chair.
covered
accuracy
monitoring
per specialist
monitored in real time
vs. expert QA reviewers
result for a 15–20 agent team
to scale 10× capacity
Replace manual QA with a faster, scalable, always-fair alternative
Same QA function. Same rubric. Different reality. Manual auditors process a finite number of interactions per day; Ender audits thousands simultaneously, without fatigue, without bias.
Manual quality auditing
- Random sampling of 3–5% of conversations
- 11–14 day lag between problem and coaching
- Unconscious bias in scoring across reviewers
- Quality team buried in scoring backlog
- Manual wrap-up codes — often missed by agents
- Issues surface only at quarterly reviews
- Adding more agents = adding more auditors
AI Quality Assurance Specialist
- Up to 93% of conversations evaluated automatically
- Feedback delivered in real time, every call
- Neutral, objective scoring on every interaction
- QA team focused on coaching, not scoring
- Auto-assigned wrap-up codes on every conversation
- Issues surface within hours, not quarters
- 10 agents or 10,000 — Ender scales without hires
Four jobs Ender handles every day, autonomously
Ender doesn't just score calls. It categorizes, escalates, summarizes, and reports — without waiting for a human prompt.
Instant, accurate wrap-up code selection
Customer-support reps miss relevant wrap-up codes due to distractions or workload. Unlike humans with limited hours and capacity, Ender processes thousands of interactions instantly, ensuring every conversation gets the most accurate and detailed wrap-up code — using your existing taxonomy or generating new codes from conversation content.
Why your customers actually call you
Upper management benefits from comprehensive reports on conversation topics (wrap-up codes), revealing exactly why people are reaching out. Spot emerging issues before they trend, prioritize fixes by call volume, and feed verbatim customer language back to product and marketing teams as structured data.
Catch problems before they become escalations
Ender automatically flags and escalates conversations whenever they meet specific triggers defined by your QA leader — angry sentiment, churn-risk language, compliance gaps, repeat contacts. The proactive approach prevents major escalations and improves both service quality and customer satisfaction.
Conversation summaries written for you
Ender generates conversation summaries from the call content automatically. You can customize the structure of summaries — short for ticket notes, long for compliance archives, role-specific for each downstream team. Single or multiple summaries per call, all generated in seconds.
This is what Ender sees, in real time, on every conversation
While the agent is still on the call, Ender is transcribing the conversation, scoring against your quality rubric, detecting sentiment shifts, and surfacing what your QA leaders need to act on.
Below is a real-style example of a customer support call. The orange annotations are what Ender writes to your QA dashboard while the agent is still talking.
Powered by an integrated stack of conversation AI
Ender ships with everything that powers it. No bolted-on add-ons, no surprise integrations — one platform, four core capabilities, working together.
Automated call transcription
Converts voice to text in 24 production languages, with speaker diarization and timestamps — making every interaction searchable and analyzable.
Sentiment analysis
Detects customer emotions and sentiment shifts in real time, helping gauge customer satisfaction and agent performance per utterance, not just per call.
Call categorization
Identifies key subjects and terms in conversations automatically — enabling teams to focus on prevalent issues, emerging trends, and missed opportunities.
Operations analytics
Real-time insights into customer interactions surface in dashboards built for the floor — enabling more effective decisions and a measurably better CX.
Words from teams who actually use Ender
Three perspectives from three different teams — all running Ender in production today.
"The best thing about Ender is that it saves time by automatically monitoring, scoring, and providing feedback. This is especially important for me because I work with a team of more than 10 customer support operators. I don't have enough time to personally monitor everyone, and Ender has been a great help in this regard."
"Ender is an excellent AI solution for quality monitoring of customer consultations across various channels. It provides real-time scoring for every conversation, helping us identify areas for improvement in implementing our solutions. Additionally, the system offers really useful training options."
"Overall Ender is very easy to use and extremely beneficial to speed up the performance analysis within the CX department. Ender helps automating a lot of the manual work we come across daily, whilst still having that human touch. Especially I like the possibilities to work with data — now I can analyze any information almost immediately."
Plugs into the tools you already run
Pre-built connectors for telephony, CRM, helpdesk and BI — Ender starts working on day one of integration.
Everything teams ask before they hire Ender
Picked from real onboarding conversations. If your question isn't here, send it our way — we answer within one business day.
Have a different question?
Want Ender on your team next month?
Book a 30-minute call. We'll show Ender working on real conversations, answer the questions specific to your contact center, and walk you through what onboarding looks like for a team your size.