One platform for your entire conversation intelligence stack.
Speech analytics, behavior analytics, automated quality management, agent coaching — and an autonomous AI teammate that ties it all together. One data model, one rubric, one rollout — instead of five point-tools that don't quite talk to each other.
Five products. One unified data model.
one data model
across all products
across voice, chat, email
auto-scored production calls
Five products that work as one system
Each product solves a specific job — and shares one data model with the others. The result: insights that flow across the platform without re-tagging or re-importing anywhere.
Speech Analytics
Convert every conversation into structured, searchable, analyzable data — speech, emotion, and intent extracted automatically across 24 languages, in real time.
- Automated transcription in 24 languages with speaker diarization
- Sentiment analysis per utterance, not just per call
- Call categorization with AI-powered intent detection
- Operations analytics surfaced in real-time dashboards
Behavior Analytics
Track behavioral patterns across thousands of interactions to surface coaching opportunities, identify high-performing agent habits, and replicate them across the team.
- Pattern detection across customer and agent behavior
- Cohort analysis by team, branch, product, language
- Funnel views for sales and retention conversations
- Comparable benchmarks across markets and subsidiaries
Quality Management
Replace random sampling with 100% automated scoring. Your existing rubric, applied consistently across every call, every market, every agent — without the QA backlog.
- Unlimited scorecards & QM checklists tailored to your KPIs
- AI scoring — 100% automatic, with manual-review option
- Real-time keyword & compliance alerts on every interaction
- Dispute & calibration workflow for QA teams
Agent Management
Personalized coaching plans, performance tracking, training libraries, and quizzes — all built on real conversation data, not opinions or anecdotes.
- Self-review portal for every agent, weekly
- Personalized coaching plans generated from real call data
- Ender Drive — central library of training materials
- Quiz builder & certification tracking
Ender — AI Quality Assurance Specialist
An autonomous AI teammate that joins your QA team. Continuously evaluates up to 93% of conversations against your quality standards — with 95%+ accuracy. Handles wrap-up codes, escalations, and summaries without anyone asking.
- Always-on monitoring across voice, chat, email and tickets
- Auto wrap-up codes on every conversation, instantly
- Auto escalations when triggers are met (sentiment, compliance, churn risk)
- Auto summaries generated from call content
- Generative-AI feedback & training recommendations to agents in real time
Five tools stitched together vs. one platform built together
You can buy speech analytics from one vendor, QA from another, coaching from a third. But the second you do, you're managing five integrations, five rubrics, and five sources of truth. That's the problem we solve.
One data model, no re-tagging
A conversation transcribed by Speech Analytics is the same record Quality Management scores, Behavior Analytics analyzes, and Agent Management coaches against. No exports. No re-imports. No semantic drift between tools.
One rubric, applied consistently
Whatever your QA scorecard looks like — 12 criteria, 18, 24 — it's defined once and applied across markets, products, and team leads. No more eight subsidiaries with eight different definitions of "good".
One rollout, 28 days
Five vendors means five integration projects, five contracts, five rollout teams. Ender Turing is one rollout: from kickoff to first auto-scored production calls in under a month, on every plan.
How a single call flows through the platform
What happens between an agent saying "Hello" and a coaching tip appearing in their dashboard. Five steps — typically completed within minutes of the call ending.
Capture
Call streamed live from your telephony (Genesys, Five9, VICIdial...). Or chat / email pulled from CRM.
Transcribe
Speech Analytics converts voice to text in 24 languages, with speaker diarization and timestamps.
Analyze
Behavior Analytics extracts sentiment, intent, and patterns. Quality Management scores against your rubric.
Decide
Ender evaluates results, assigns wrap-up codes, flags escalations, generates summaries. Routes outputs.
Coach
Agent Management surfaces feedback, training tips, and coaching plans — to the agent and the team lead.
Plugs into the tools you already run
Pre-built connectors for telephony, CRM, helpdesk, and BI — so the platform starts producing value on day one of integration, not month three.
See the whole platform working on your conversations.
30-minute call with one of our deployment leads. We'll connect a sample of your calls and show all five products working together — speech, behavior, quality, coaching, and Ender — on the conversations your team handles every day.