What’s in Common Between a Contact Center Agent and an NFL Player
Both face slim odds of reaching the top (<1%), high burnout rates, intense performance metrics, and limited upward mobility.
Marina Samo · 9 min read
Ender Turing blog · page 13 of 15
Blog archive, page 13.
Older posts on conversation quality, coaching, AI in customer service and the metrics customer-facing teams run on.
OTP Bank Case Study: how to boost customer experience in banking
30% of retail banking customers use contact centers. OTP Bank achieved FCR 81%→86%, NPS 47%→62%, AHT -25%, FTE -34%.
Elaine Iosifov · 8 min read
OTP Bank Case Study: Growth in the Sales Call Center
Cold calling dissatisfied customers yields near-zero conversion.
Marina Samo · 4 min read
Conversational AI Market Size 2026: 7 Estimates Compared
Conversational AI market size: about $17–18 billion in 2026, by three of four firms with a 2026 figure. Seven estimates compared, with growth and regions.
Eugene Iosifov · 6 min read
Decoding Call Categorization Webinar | Improve CX & Sales with AI
A contact center agent spends 4 seconds selecting and filling out a category for each customer conversation.
Eugene Iosifov · 1 min read
Tactics to Tackle Agents Cheating in Contact Centers | Ender Turing Webinar
Webinar: the forms agent cheating takes in contact centers — from not hanging up to delaying calls — and the tactics and analytics that stop it.
Eugene Iosifov · 1 min read
AI Call Center Software: 8 Tools Compared for 2026
Eight AI call center tools compared: contact center suites and the AI layer on top, with prices, trials, AI features and G2 ratings checked in September 2026.
Olena Iosifova · 10 min read
Ender Turing Achieves SOC 2 Type 2 Compliance | Data Security & Trust
Ender Turing has received a clean SOC 2 Type 2 attestation report: independent proof that our security, availability and confidentiality controls work.
Eugene Iosifov · 2 min read
Ender Turing Partners with Aircall | AI Speech Analytics Integration
Speech analytics has become a crucial tool for businesses that want to gain insight into customer interactions and improve their customer service.
Eugene Iosifov · 1 min read
How to Make the Most of Every Conversation with Speech Analytics | Ender Turing Webinar
Webinar recording: how to turn every customer conversation into business insight, better service and stronger sales with speech analytics.
Eugene Iosifov · 1 min read
Gong Competitors and Alternatives: 9 Tools Compared (2026)
Nine Gong.io alternatives compared on price and fit: Salesloft, ZoomInfo Chorus, Avoma, Jiminny and Ender Turing, where every score links the exact call moment.
Olena Iosifova · 14 min read
Top 7 CallRail Alternatives and Competitors in 2026
CallRail alternatives and competitors compared on price: WhatConverts from $30 a month, CallTrackingMetrics, Invoca, and Ender Turing with a free plan.
Olena Iosifova · 15 min read
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