Everything You Should Know About Call Center Analytics and Software
Acquiring a new customer costs 5-25x more than retaining one.
Olena Iosifova · 11 min read
Ender Turing blog · page 13 of 13
Blog archive, page 13.
Older posts on conversation quality, coaching, AI in customer service and the metrics customer-facing teams run on.
How to Choose the Right Contact Center KPIs?
ASA, abandonment rate, FCR, AHT, NPS/CSAT, and sales per agent — learn how to measure customer experience, agent productivity, and loyalty.
Olena Iosifova · 5 min read
Customer Experience Analytics: What Is It and How to Use It?
Customer-centric companies are 60% more profitable. Learn CSAT, NPS, CES, VoC, CLV, and churn metrics.
Olena Iosifova · 11 min read
AI in Customer Experience: 8 Ways AI Improves CX, With Real Examples
How AI improves customer experience in eight ways, from answering routine questions to scoring every conversation, with real examples and numbers.
Olena Iosifova · 6 min read
How to Get More Sales from a Call Center
Turn your cost center into a revenue driver. Learn gamification, workflow automation, value-based selling, continuous coaching, and customer intelligence.
Olena Iosifova · 4 min read
Life is a Big Game, or How Call Center Gamification Can Help Your Agents
89% of employees say gamification makes them more productive.
Olena Iosifova · 4 min read
Speech Analytics for Financial Services: 7 Banking Use Cases
How banks use speech analytics: disclosures and consent checked on every call, complaints found, collections and sales measured, and how to roll it out safely.
Olena Iosifova · 8 min read
Chorus Alternatives and Competitors: 8 Tools Compared (2026)
Chorus.ai is now ZoomInfo Chorus, with no published prices. Eight alternatives compared on price, trials and fit, checked on vendor sites in September 2026.
Olena Iosifova · 11 min read
Fireside Chat: Call Center Performance, Speech Analytics ROI & CX Boost | Ender Turing Webinar
Webinar recording: a fireside chat on call center performance, the ROI of speech analytics and how to boost CX with the metrics that matter.
Olena Iosifova · 14 min read
How to Build a Call Center Quality Monitoring Scorecard for Your Call Center
46% of businesses prioritize CX over price. Learn how to build a QA scorecard that reduces attrition, improves coaching, and boosts CSAT.
Olena Iosifova · 12 min read
Ender Turing and Jtel Partnership | AI Speech Analytics in the DACH Region
Ender Turing and Jtel announce a partnership: AI speech analytics and quality management delivered together with Jtel’s contact center platform.
Eugene Iosifov · 1 min read
Top 6 Call Center Monitoring Software in 2026 | Best QA & Analytics Tools
Compare call center monitoring software in 2026: Ender Turing, Freshdesk Contact Center, RingCentral, Zendesk, Talkdesk and Zoho Desk, with current prices.
Ender Turing Team · 14 min read
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