Older posts on conversation quality, coaching, AI in customer service and the metrics customer-facing teams run on.
Webinar recording: a fireside chat on call center performance, the ROI of speech analytics and how to boost CX with the metrics that matter.
Olena Iosifova · 14 min read
46% of businesses prioritize CX over price. Learn how to build a QA scorecard that reduces attrition, improves coaching, and boosts CSAT.
Olena Iosifova · 25 min read
Ender Turing and Jtel announce a partnership: AI speech analytics and quality management delivered together with Jtel’s contact center platform.
Eugene Iosifov · 1 min read
87% of agents now work from home. Compare Ender Turing, Freshdesk, RingCentral, Zendesk, Talkdesk, and Zoho Desk.
Ender Turing Team · 14 min read
Every conversation analyzed in seconds, quality on every call, answers you can ask for. Free plan with no expiry.
