Conversation AI Market Size & Future Growth (2024-2032)
Conversational AI market growing at 22.9% CAGR. North America leads with 28.77% share, APAC fastest-growing at 18.7%.
Eugene Iosifov · 10 min read
Ender Turing blog · page 12 of 13
Blog archive, page 12.
Older posts on conversation quality, coaching, AI in customer service and the metrics customer-facing teams run on.
Decoding Call Categorization Webinar | Improve CX & Sales with AI
A contact center agent spends 4 seconds selecting and filling out a category for each customer conversation.
Eugene Iosifov · 1 min read
Tactics to Tackle Agents Cheating in Contact Centers | Ender Turing Webinar
Webinar: the forms agent cheating takes in contact centers — from not hanging up to delaying calls — and the tactics and analytics that stop it.
Eugene Iosifov · 1 min read
AI Call Center Software: 8 Tools Compared for 2026
Eight AI call center tools compared: contact center suites and the AI layer on top, with prices, trials, AI features and G2 ratings checked in September 2026.
Olena Iosifova · 10 min read
Ender Turing Achieves SOC 2 Type 2 Compliance | Data Security & Trust
Ender Turing has received a clean SOC 2 Type 2 attestation report: independent proof that our security, availability and confidentiality controls work.
Eugene Iosifov · 2 min read
Ender Turing Partners with Aircall | AI Speech Analytics Integration
Speech analytics has become a crucial tool for businesses that want to gain insight into customer interactions and improve their customer service.
Eugene Iosifov · 1 min read
How to Make the Most of Every Conversation with Speech Analytics | Ender Turing Webinar
Webinar recording: how to turn every customer conversation into business insight, better service and stronger sales with speech analytics.
Eugene Iosifov · 1 min read
Gong Competitors and Alternatives: 9 Tools Compared (2026)
Nine Gong alternatives compared on price, trials and fit: Salesloft (with Clari and Wingman), ZoomInfo Chorus, Avoma, Jiminny and more, checked September 2026.
Olena Iosifova · 13 min read
Outsource Customer Service or Keep It In-House? Costs, Risks and Quality Control
What outsourcing customer service costs against an in-house team, when each option fits, the risks, and how to keep quality under control either way.
Olena Iosifova · 5 min read
Top 7 CallRail Alternatives and Competitors in 2026
Looking for a CallRail alternative? Seven tools compared on pricing, features and fit — WhatConverts, CallTrackingMetrics, Invoca and one with a free plan.
Olena Iosifova · 15 min read
What Is First Call Resolution (FCR)? Formula and Benchmarks
First call resolution (FCR) is the share of calls resolved on the first contact. How to calculate it, what a good FCR rate is by industry, and how to raise it.
Olena Iosifova · 8 min read
AHT Meaning in a Call Center: Average Handle Time, Formula and Benchmarks
AHT means average handle time: talk, hold and after-call work divided by calls handled. The formula, a worked example, 2024 benchmarks and how to lower it.
Olena Iosifova · 6 min read
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