What's New — January 2026
Decimal-precision quality scores (98.47% not 98%), isolate root calls in repeat-contact chains, track human vs auto scoring coverage.
Olena Iosifova · 5 min read
Ender Turing blog · page 11 of 15
Blog archive, page 11.
Older posts on conversation quality, coaching, AI in customer service and the metrics customer-facing teams run on.
The Silent Exodus: Why Your Best Contact Center Agents Are Leaving (And How to Stop It Before It's Too Late)
Why contact center agents leave: the warning signs that can show up in calls weeks before a resignation, and how supervisors can act on them in time.
Olena Iosifova · 15 min read
What's New — December 16, 2025
See which topics drive CSAT up or down, audit every AI action per conversation, and manage all GoHighLevel locations from one integration.
Olena Iosifova · 4 min read
What's New — December 2, 2025
Connect GoHighLevel SMS, email, chat, and calls — plus FreePBX/Areon PBX recordings — into one QA platform.
Olena Iosifova · 4 min read
What's New — November 16, 2025
No more blind spots — every conversation now gets AI summaries and Auto QA scores.
Olena Iosifova · 7 min read
What's New — November 2, 2025
Critical login reliability fix for all users. Plus team leads and agents can now access Discovery module to explore conversation trends within their…
Olena Iosifova · 2 min read
What's New — October 16, 2025
Track customer satisfaction shifts from call start to end, automate agent roster updates, merge duplicate profiles, assign supervisors to multiple teams.
Olena Iosifova · 6 min read
What's New — October 2, 2025
Zero-touch agent roster management, import/export scorecards via Excel, automatic keyword expansion, granular point-level scoring exports.
Olena Iosifova · 10 min read
What's New — September 16, 2025
Chat AI now intelligently routes questions to metadata or summaries for faster, relevant answers.
Olena Iosifova · 6 min read
What's New — September 2, 2025
Publish and share scorecards across your enterprise, control who sees AI summaries by role, tag any phrase directly from transcripts.
Olena Iosifova · 6 min read
What's New — August 16, 2025
Ask plain-language questions like "What are common call reasons this week?" and get instant quantified answers from hundreds of call summaries.
Olena Iosifova · 2 min read
What's New — August 2, 2025
Filter Agent Workspace by scorecard and dispute status (Open, Voided, Approved). Sticky filters saved per agent.
Olena Iosifova · 2 min read
Free for up to 5 agents
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Every conversation analyzed in seconds, quality on every call, answers you can ask for. Free plan with no expiry.