What's New — December 16, 2025
See which topics drive CSAT up or down, audit every AI action per conversation, and manage all GoHighLevel locations from one integration.
Olena Iosifova · 4 min read
Ender Turing blog · page 10 of 13
Blog archive, page 10.
Older posts on conversation quality, coaching, AI in customer service and the metrics customer-facing teams run on.
What's New — December 2, 2025
Connect GoHighLevel SMS, email, chat, and calls — plus FreePBX/Areon PBX recordings — into one QA platform.
Olena Iosifova · 4 min read
What's New — November 16, 2025
No more blind spots — every conversation now gets AI summaries and Auto QA scores.
Olena Iosifova · 7 min read
What's New — November 2, 2025
Critical login reliability fix for all users. Plus team leads and agents can now access Discovery module to explore conversation trends within their…
Olena Iosifova · 2 min read
What's New — October 16, 2025
Track customer satisfaction shifts from call start to end, automate agent roster updates, merge duplicate profiles, assign supervisors to multiple teams.
Olena Iosifova · 6 min read
What's New — October 2, 2025
Zero-touch agent roster management, import/export scorecards via Excel, automatic keyword expansion, granular point-level scoring exports.
Olena Iosifova · 10 min read
What's New — September 16, 2025
Chat AI now intelligently routes questions to metadata or summaries for faster, relevant answers.
Olena Iosifova · 6 min read
What's New — September 2, 2025
Publish and share scorecards across your enterprise, control who sees AI summaries by role, tag any phrase directly from transcripts.
Olena Iosifova · 6 min read
What's New — August 16, 2025
Ask plain-language questions like "What are common call reasons this week?" and get instant quantified answers from hundreds of call summaries.
Olena Iosifova · 2 min read
What's New — August 2, 2025
Filter Agent Workspace by scorecard and dispute status (Open, Voided, Approved). Sticky filters saved per agent.
Olena Iosifova · 2 min read
5 Strategies to Improve Your Customer Service Scorecard (+Free Template)
96% of consumers say customer service drives brand choice. Learn how to build a QA scorecard with focus KPIs, agent training, and automation.
Ender Turing · 10 min read
What's New — July 16, 2025
Compare charts to previous periods, add KPI benchmarks, dual Y-axes, group by customer, and push conversation data to any external system via webhooks.
Olena Iosifova · 5 min read
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