Tactics to Tackle Agents Cheating in Contact Centers | Ender Turing Webinar
Webinar: the forms agent cheating takes in contact centers — from not hanging up to delaying calls — and the tactics and analytics that stop it.
Eugene Iosifov · 1 min read
Ender Turing blog · page 10 of 12
Blog archive, page 10.
Older posts on conversation quality, coaching, AI in customer service and the metrics customer-facing teams run on.
Top 5 Contact Center AI Software You Need to Check Out in 2024
48% of support pros struggle with quality at scale. Compare Ender Turing ($39/mo), CallRail, Gong, Medallia, and Invoca.
Olena Iosifova · 11 min read
Ender Turing Achieves SOC 2 Type 2 Compliance | Data Security & Trust
Ender Turing has received a clean SOC 2 Type 2 attestation report: independent proof that our security, availability and confidentiality controls work.
Eugene Iosifov · 2 min read
Ender Turing Partners with Aircall | AI Speech Analytics Integration
Speech analytics has become a crucial tool for businesses that want to gain insight into customer interactions and improve their customer service.
Eugene Iosifov · 1 min read
How to Make the Most of Every Conversation with Speech Analytics | Ender Turing Webinar
Webinar recording: how to turn every customer conversation into business insight, better service and stronger sales with speech analytics.
Eugene Iosifov · 1 min read
Best Gong Competitors to Check Out
75% of B2B sales orgs will use AI-based selling by 2025. Compare Ender Turing (free plan, then per-seat pricing), Mindtickle, Revenue.io, Wingman, CallRail.
Olena Iosifova · 12 min read
7 Best Speech Analytics Software in 2024
Compare Ender Turing ($39/mo), CallRail, Gong.io, Medallia, Invoca, CallMiner Eureka, and CloudTalk.
Olena Iosifova · 9 min read
To Outsource Customer Service or Keep It In-House? Pros & Cons Explained
Cost reduction is #1 reason to outsource — but privacy, cultural fit, and communication risks exist.
Olena Iosifova · 4 min read
Top 10 Call Center Soft Skills
From empathy and patience to stress management and sense of humor — learn the essential soft skills that drive CSAT, retention.
Olena Iosifova · 4 min read
Top 7 CallRail Alternatives and Competitors in 2026
Looking for a CallRail alternative? Seven tools compared on pricing, features and fit — WhatConverts, CallTrackingMetrics, Invoca and one with a free plan.
Olena Iosifova · 15 min read
What is First Call Resolution, and Why Is It So Important?
93% of customers expect issues solved on first call. Industry standard is 70-80% FCR.
Olena Iosifova · 4 min read
7 customer experience implementations of artificial intelligence
From chatbots and sentiment analysis to predictive and prescriptive analytics — learn how AI enables 24/7 availability, intelligent call routing.
Olena Iosifova · 5 min read
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